Frequently Asked Questions

To check GSP ID is validate successfuly then follow the given steps:
 Step 1: Go to Administration Menu
 Step 2: Click on Configuration option
 Step 3: Then Click on Feature and Option
 Step 4: Then Click on GST/VAT 
 Step 5: Make sure to Enable E-invoice Required or E-way bill Required option as Y
 Step 6: Then click on GSP configuration box
 Step 7: then click on Validate button of respective GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited and after successful validation a confirmation message will appear on the screen

If you want to generate e invoice automatically then you have to follow some process 
 Step 1. While saving the voucher you will get the option of e invoice generation option. 
 Step 2 Press yes to generate e invoice 
 Step 3. Then check all available options 
 Step 4. Proceed to generate e invoice 
 Step 5. Check possible error 
 Step 6. After checking error 
 Step 7. Proceed to generate e invoice 
 Step 8. Check all details in e invoice window 
 Step 9. After checking the details generate e invoice.

To generate E-waybill after configuring it follow these steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice in which you want to generate E-waybill such as sale and purchase
Step 3: Then click create the invoice then after creation of invoice it will show you the transport window 
Step 4: Then select e-waybill required option as yes specify the details such as transporter name ,vehicle number etc
Step 5: Then proceed and after that it will give you a prompt to generate E-waybill
Step 6: Then you can generate e-waybill directly by selecting automatic option and proceed

There could be several reasons why your e-way bill is not getting accepted by the customer or transporter. Some possible reasons could be incorrect or mismatched details in the e-way bill, such as incorrect GST number, vehicle number, or transporter ID. It is important to double-check all the information entered in the e-way bill and ensure its accuracy. Additionally, make sure that the e-way bill is being generated according to the rules and regulations set by the government. If the issue persists, it is recommended to contact the customer support of the BUSY for further assistance.

If you want to create an E-Way bill for Sales Return, follow these steps: 
 Step 1: After E-Way bill configuration, enable E-Way bill for Sales Return.To do this 
 Step 2: Go to Administration, select Configuration, and click on Voucher Series Configuration. 
 Step 3: Select the Voucher Type as Sales Return, then choose the series and enable E-Way bill. Press 'Y' for Input Transaction Details and generate the E-Way bill after saving. 
 Step 4: Then enter the Sales Return voucher in the series You Enabled E-Invoice and Generate E-Way bill For Sales Return.

The Different reports Available for E way Bills in BUSY are:
1.E Way Bill audit report: E way Bill Audit report will show all those voucher whose E way Bill is not generated.
2.E Way Bill Detaits (Generated by self): This report will show E way bills generated by You and you cannot download the data prior to 180 days from Current date.
3.E Way Bill details (Generated by other): This report will show the E way bill details generated by other parties on your GSTIN and you cannot download the data prior to 180 days from Current date.

To set and validate the e-way bill password in BUSY, follow these steps:
Step 1 : Open the e-way bill portal and create a new GSP ID and password.
Step 2 : In BUSY, Click on administration
Step 3 : Configuration
Step 4 : Features and options
Step 5 : GST
Step 6 : Enable E-way bill and click on GSP configuration
Step 7 : Paste the GSP ID in the designated field.
Step 8 : Enter the password in the password field.
Step 9 : Click on the "Validate" button to validate the credentials.
Step 10 : If the validation is successful, save the configuration.

The Different reports Available for E way Bills in BUSY are:
1.E Way Bill audit report: E way Bill Audit report will show all those voucher whose E way Bill is not generated.
2.E Way Bill Detaits (Generated by self): This report will show E way bills generated by You and you cannot download the data prior to 180 days from Current date.
3.E Way Bill details (Generated by other): This report will show the E way bill details generated by other parties on your GSTIN and you cannot download the data prior to 180 days from Current date.

For Diffrent billing shipping details Address for the same customer you need to follow these steps: 
 Step 1: Go to Administration menu. 
 Step 2: Click on Configguration. 
 Step 3: Select voucher series configuration then click on sales series and go to Vocuher configuration. 
 Step 4: Enable Seprate Billing/Shipping details. 
 Step 5: While Creating Vocuher after specify party billing shipping window will appear you need to Click on Billing Shipping Details and mention ship to details. 
 Step 6: In Transport window select transaction type as bill to ship to then proceed.

For Pinnacle Id to the E-bill portal from BUSY please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration 
 Step 3:- For GSP 
 Step 4:- Verify OTP and then create GSP ID and password Select GSP for Pinnacle Finserv Advisor Pvt. Ltd.
 After creation GSP ID and password enter in BUSY GSP configration please follow below mention steps :-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /option 
 Step 4:- GST/VAT
 Step 5:- Enable E-invoice and then GSP Configration enater pinnacel GSP ID and password save