Frequently Asked Questions

If the issue is in printing and downloading an invoice after generating the e-way bill from it, You can try the following steps:
Step 1 : Check if the PDF is working properly in the system or from BUSY also if not working you need to reinstall the PDF.
Step 2 : First of all Need to check whether turn window features on or off from
the control panel as follows:
Sub step 1 : Go to the control panel.
Sub step 2 : Select the Programs and Features option.
Sub step 3 : Click on the option for Turn Windows features on or off.
Sub step 4 : Then select an option.Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation 
Sub step 5 : Then restart the system & then check.

Consider the following steps to troubleshoot and resolve the operation timeout issue:
If error message show operation timeout when printing the E-Way bill follow the below steps:
Step :1
Check network and connectivity: Ensure that your network connection is stable and working correctly. If possible, try printing the E-Way bill from a different device or location to rule out any network-related issues.
Step :2
Retry the printing process: Attempt to print the E-Way bill again after making the necessary alteration of GSP Services and ensuring a stable network connection. Sometimes, the timeout error could be a temporary issue, and a retry might be successful
Step:3
Save as PDF: Instead of automatically printing, save the E-Way bill as a PDF document on e-way bill portal . Once saved, you can open the PDF file separately and print it using PDF reader software or tools.

If you are unable to print eway bill then please check the below points: 
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF. 
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows: 
Go to the control panel. 
1: Go to the control panel. 
2: Select the Programs and Features option. 
3: Click on the option for Turn Windows features on or off. 
4: Then select an option. Netframework 3.5 includes.NET2.0 and 3.0 & then tick both options in it as Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation 
5: Then restart the system & then check

If you are facing issues while printing Eway bill through BUSY then you require to check the below points : 
1. Make Sure you have stable internet connectivity 
2. Please check that you have installed the PDF reader such as Adobe 
3. NET Framework should be updated and for the same you can refer to below steps : 
Step 1: Write Turn windows features on or off in start command 
Step 2: Click on .NET framework 3.5 (Include .NET 2.0 and 3) 
4. Check that the printer driver is installed properly or you can try after restart the system 
5. If the same issue still persist then copy the eway bill number and try to print from the portal to analyze if there is any backend issue or not

If you are facing issues while printing Eway bill through BUSY then you require to check the below points : 
1. Make Sure you have stable internet connectivity 
2. Please check that you have installed the PDF reader such as Adobe 
3. NET Framework should be updated and for the same you can refer to below steps : 
Step 1: Write Turn windows features on or off in start command 
Step 2: Click on .NET framework 3.5 (Include .NET 2.0 and 3) 
4. Check that the printer driver is installed properly or you can try after restart the system
5. If the same issue still persist then copy the eway bill number and try to print from the portal to analyze if there is any backend issue or not.

If you are facing issues while printing Eway bill through BUSY then you require to check the below points : 
1. Make Sure you have stable internet connectivity 
2. Please check that you have installed the PDF reader such as Adobe 
3. NET Framework should be updated and for the same you can refer to below steps : 
Step 1: Write Turn windows features on or off in start command 
Step 2: Click on .NET framework 3.5 (Include .NET 2.0 and 3) 
4. Check that the printer driver is installed properly or you can try after restart the system
5. If the same issue still persist then copy the eway bill number and try to print from the portal to analyze if there is any backend issue or not

Here are the steps for generate e-way bill along with the invoice:
Step 1: Make sure to enable all configuration of e-way bill with GSP in GST/VAT feature 
Step 2: Then go to transaction menu
Step 3: Then click on vocuher option 
Step 4: Then click on ADD button 
Step 5: Then create voucher with neccessary details like party detail, item , price, and tax if needed 
Step 6: Then while saving voucher, Transport detail window will appear
Step 7: Then mention Transporter ID and Vehicle no. 
Step 8: Then enable e-way bill required option as Y and click on Ok button 
Step 9: Then proceed to generate e-way bill after checking possible error if any then resolved it 
Step 10: Then you can generate e-way bill along with the invoice

If you are unable to print eway bill then please check the below points:
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
Sub-step 1: Go to the control panel.
Sub-step 2: Select the Programs and Features option.
Sub-step 3: Click on the option for Turn Windows features on or off.
Sub-step 4: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation 
Sub-step 5: Then restart the system & then check

BUSY does not have direct option to validate transporter GST number. However you can follow these steps to validate a GST number.
Step 1: Go to Administration and click on Masters.
Step 2: Select Account and click on Add.
Step 3: Press F4 on name field and enter the GST number and click on Validate.
Step 4: It will check the GST number with portal and show if it is valid or not.
If E way bill page is not loading in BUSY, you can try these troubleshooting steps:
Step 1: Make sure your default PDF reader is working fine in your system.
Step 2: Check .net framework 3.5 or above installed on your system.
Step 3: Verify the GSP IDs is correctly entered in BUSY.
These are some common troubleshooting steps.

If e-way bill details are not showing in the printed invoice then follow the given steps:
Step 1: Go to Administration menu 
Step 2: Click on configuration option 
Step 3: Then click on Invoice/Document printing option 
Step 4: Then click on standard option 
Step 5: Then select sale voucher 
Step 6: Then click on Optional field/Transport detail printing option shown in the left side of the window
Step 7: Then click on As mentioned below option 
Step 8: Then tick on the relevent option to print like e-way bill no., station, etc as per your requirement 
Step 9: Then click on save button to save the configuration 
Step 10: Then you can print invoice and check e-way bill details in your printed invoice