Frequently Asked Questions

To print the already generated a voucher and Eway bill of the same and please refer to the steps below :
1. Go to Transaction menu 
2. Click on GST Miscl. Utilities
3. Eway Bill management
4. Click on Generate and print Eway bill tab
5. Select the option Automatic or Josn
6. Select voucher type date range and load the list 
7. Select the Invoices and click on the Print Eway bill tab
8. Here you will find the another tab Print Invoices which you can use to print the Tax Invoice. 
9. You can also open the voucher in modify mode and use Print tab to print the Tax Invoice and for printing Eway bill of the same you require to resave the Invoice.

To successfully generate and print e-way bills in BUSY, follow these steps: 
1. Enter the required details such as vehicle number, station details, and UQ pieces for the e-way bill. 
2. Generate the e-way bill by selecting the appropriate option. 
3. Check the print preview of the e-way bill to ensure accuracy. 
4. Print the e-way bill using the standard format. 
5. If the printout is not normal, try checking the print preview again and print using the standard format. 
6. If the e-way bill does not generate automatically, contact customer support for assistance. 
7. If needed, cancel and regenerate the e-way bill following the appropriate steps. 
8. Save the generated e-way bill in a secure location for future reference.

If you are unable to print e-way bill even after generation of invoice then follow the given steps :
Step 1: Check the GSP credential. 
Step 2: Go to Administration Menu.
Step 3: Click on configuration feature.
Step 4: Click on Feature and Option.
Step 5: Click on GST/VAT feature.
Step 6: Enable E-way bill required option and mention GSP credential and validate it.
Step 7: if pdf reader is not working properly then check and confirm chrome is set as default.
Step 8: If your pdf reader is working properly then make sure your pdf reader is closed from backend before taking print.
Step 9: Make sure Net Framework 3.5 is installed in your system
Note: E-way bill is not print after 24 hours of generation.

If you require to Print Eway bill separately then follow the steps below :
1. Open the Voucher in Modify mode
2. Resave the Voucher and skip the message for Print Invoice
3. Now you will again get the pop up message of "Print Eway bill" so choose Yes and take the print. 
Further you can also take the print for multiple invoices by following the steps :
1. Go to Transaction menu 
2. Click on GST Miscl. Utilities 
3. Eway Bill management 
4. Click on Generate and print Eway bill tab 
5. Select the option Automatic or Josn 
6. Select voucher type date range and load the list 
7. Select the Invoices and click on the Print Eway bill tab

If you are facing any GSP error while printing E-way bill, you can follow the steps below to fix it:
Step1. Go to the Administration menu.
Step2. Click on the Feature and option.
Step3. Select the GST/VAT option.
Step4. Click on the GSP Configuration window and select the validate option to check the validity of the GSP ID and password. If it shows incorrect, follow the steps below:
Step5. Login to the E-way bill site.
Step6. Click on the Registration option and select for GSP.
Step7. Define OTP and freeze the existing GSP ID and password and create a new one of Webtal Electrosoft Private Limited and of Pinnacle Finserv Advisors Private Limited.
Step8. Define the same on the GSP Configuration window.

To enable QR Code and Eway bill in PDF, Please follow below steps: 
 Step 1: Go to Administration
 Step 2: Configurations 
 Step 3: Feature&Option - GST/VAT
 Step 4: Enable Eway Bill required
 Step 5: During the voucher entry, eway bill number get generate and automatically print on Invoice
 Steps for E-Invoice QR Code
 Step 1: Go to Administration
 Step 2: Configurations 
 Step 3: Feature&Option - GST/VAT
 Step 4: Enable Einvoice required
 Step 5: During the voucher enter einvoice number will get generate
 Step 6: From Administration - Invoice/Document printing
 Step 7: Click on standard - Select the required voucher type
 Step 8: Enable the EInvoice QR Code option

If you are unable to print e-way bill then follow the given steps :
Step 1: Check the GSP credential. 
Step 2: Go to Administration Menu.
Step 3: Click on configuration feature.
Step 4: Click on Feature and Option.
Step 5: Click on GST/VAT feature.
Step 6: Enable E-way bill required option and mention GSP credential and validate it.
Step 7: if pdf reader is not working properly then check and confirm chrome is set as default.
Step 8: If your pdf reader is working properly then make sure your pdf reader is closed from backend before taking print.
Step 9: Make sure Net Framework 3.5 is installed in your system
Note: E-way bill is not print after 24 hours of generation.

To fix the issue of e-way bill printing not working in BUSY, follow these steps:
 Step 1: Go to Administration.
 Step 2: Select Configuration.
 Step 3: Choose Voucher Series Configuration.
 Step 4: Select the specific voucher e.g. Sales and its series e.g. Main.
 Step 5: Look for the Voucher Configuration option.
 Step 6: Check for the Generate E-way Bill option.
 Step 7: Enable this option by saving the settings.
 If you are still not resolve these issues, make sure your printer driver is installed and you have the right PDF reader. 
 By following these steps, you should be able to resolve the problem with e-way bill printing in BUSY.

The e-way bill you generated is not showing up in the load list or why it's not available for printing, if the ewaybill is generated directly from the Ewaybill portal not from BUSY that cant be reflected in the load list of Generating/print Ewaybill. 
If you want to check in BUSY that invoice Ewaybill has been generated from the direct portal, You can follow these steps: 
Step 1: Go to the transaction menu 
Step 2: Go to Gst/Misc. Utilities 
Step 3: Click on Ewaybill details (Generated by Self) this utility helps to download and view Ewaybill details 
Step 4: Then check in view reports after that you can print 

There could be several reasons why the 'Generate Print E-Way Bill' option is not working as expected. Here are some common issues and potential solutions: 
Step 1: Ensure that all the GSP configuration information provided like GSP ID etc for generating the e-way bill is accurate in GST/VAT 
Step 2: For this, we have to check that the invoice details, transporter details, PIN code, and other relevant information are added correctly there are no checks possible 
Step 3: Check your internet connection to ensure it is stable and working properly 
Step 4: Verify that you have the latest version of BUSY installed. If not, update to the latest version