Frequently Asked Questions

There could be a problem with the GST number validation in BUSY, kindly follow the step below: 
 Step1: BUSY running on latest release various. 
 Step2: Try re-enter the GST number, and try validate form GST portal. 
 Step3: it can be backend problem issue. 
 Step4: Try validating GST number some time later.

If you are encountering issues while uploading JSON files on the GST Portal using Google Chrome or any other browser, it's important to ensure that your browser is updated to the latest version. Browser updates often include security patches and improvements that can enhance compatibility with various websites, including government portals like the GST Portal.

There could be several reasons why you are not able to login to the GST portal. Some possible reasons could be incorrect login credentials, internet connectivity issues, or technical problems with the GST portal. It is recommended to double-check your login credentials, ensure a stable internet connection, and if issue still persist,contact to GST portal.

HSN code 99 pertains to services, and as services do not have any physical presence, it is expected that the quantity not getting updated on the GST Portal. For further clarification or assistance, it is recommended to contact a Chartered Accountant or a tax consultant, particularly regarding any queries related to the GST Portal.

If you have created a GST ID but are still unable to access the portal, you may need to check your internet connection or try clearing your browser cache. If the issue persists, it is recommended to contact the GST portal customer support for further assistance or you can contact your tax practitioner.

To check the status of your past invoices on the GST portal: 
 Step 1:Log in to the GST portal. 
 Step 2:Go to the Invoices section. 
 Step 3:Look for a list of your invoices and their statuses. 
 Additionally, you can use the reconcile option in BUSY for this purpose.

To resolve the "IRP incorrect" error when generating GSP credentials in BUSY, you need to make sure that you are entering the correct GSP ID and password. Double-check the credentials and ensure that they are entered accurately. If the error persists, try resetting your GSP password and updating the credentials in the software.

For smoothly working of GSTIN Validation you should take care below points:
1. Make sure to have proper and stable internet connection 
2. Correct GSP Credentials have been specified under GST and VAT configuration 
3. Validate the GSP credentials you have entered 
4. Should use the latest version and release of the BUSY 

The "validate" error on your e-way bill means that there is an issue with the GSP ID, user ID, or password. You need to check and validate if show incorrect you can open eway bill portal and freeze previous gsp id and create new one and mention in BUSY and validate gsp id.

The reason for the OTP generation issue during e-way bill portal, may kindly follow the step: 
 Step1: Confirm the mobile no that received OTP 
 Step2 : Enter the correct OTP 
 Step3 : It could be a backend problem for portal. 
 Step4 : Try contacting the portal customer care