Frequently Asked Questions

The correct username format for logging into the e-invoice portal may vary depending on the specific portal. It is recommended to use the username that you use to log into the GST portal or the username provided to you by the e-invoice portal. If you are unsure about the correct username format, it is best to contact the customer support of the e-invoice portal for assistance.

If you are getting GSP Credentials can not be blank issue while generating Eway bill then you require to follow the steps :
1. Go to Administration 
2. Click on Configuration and features and option 
3. Now move to GST and VAT configuration 
4. Click on the GSP Configuration 
5. Specify the GSP credentials which you have generated through the portal and Validate the same. 

If the GST/VAT portal or website is not opening for you, you need to check the below reasons:
1. Check your internet connection to see if it is stable or not.
2. Clear the cache and cookies.
3. Make sure that you are using the latest version of BUSY software.
4. Check if there is any portal issue or not, and try to open the GST/VAT portal or website.

Pre-requisite for generating the e-invoice from BUSY
 1.Active BLS: If you want to generate e-invoice from BUSY your BLS should be active and if it is active you do not need to pay for generating e-invoice.
 2.Expired BLS: If your BLS is expired in that case you need to renew your BLS and need to pay the charges according to your BUSY model.

Follow given steps to troubleshoot GSTN submission errors:
 Step 1: Open relevant voucher.
 Step 2: Then press ALT+M in party master.
 Step 3: Check GSTN of party.
 Step 4: Validate it and click update quit and back .
 Step 5: Check GSTN on portal as well.
 If still issue persists then kindly talk on GST portal as well also can share concern on support@busy.in

To resolve the error message when logging into the portal, you can try the following steps:
 1. Double-check your username and password to ensure they are entered correctly.
 2. Clear your browser cache and cookies, then try logging in again.
 3. If the error persists, contact the customer support team for further assistance. They can help troubleshoot the issue and provide a solution.

There are reasons for GSP login details being missing in my current version of BUSY:
 Step 1: Go to Administration menu and then click on Configuration.
 Step 2: Select Feature and Options and choose GST/VAT.
 Step 3: Click on GSP configuration and enter the correct GSP IDs.
 If a user has entered GSP IDs in a previous version, they will not be missing

You can create new webtel GSP id within few minutes
For create new webtel GSP id please follow these steps:
1. Open E-way bill portal 
2. Then Go in Registration 
3. Then click on for GSP
4. Mention Otp which was received on your registered mobile number or on registered mail id 
5. click on freeze and freeze previous GSP id and then create new one

You can find the GSP ID option in BUSY by following below steps:
Step1: Go to Administartion menu and then click on configuration option
Step2: Then click on Feature and option and select GST/VAT feature
Step3: Now make sure to enable e-way bill or e-invoice required option as Y
Step4: Then click on GSP configuration box and specify GSP of webtel and pinnacle and save the changes

e-invoice portal login is failing even after OTP verification, There could be several reasons : 
 Point1 : It could be incorrect login credentials 
 Point2 : Technical issues with the portal. 
 Point3 : Wrong OTP and expired OTP. 
 Note It is recommended to double-check your login credentials, ensure that the OTP is still valid, and contact the e-invoice helpdesk.