Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gsp gov portal
How to generate GSP user name and password for generating e way bill from BUSY.
To generate GSP username and password for eway bill generation from BUSY need to follow given steps
Step 1: Open your browser and search ewaybillgst.gov.in.
Step 2: Login your eway bill portal with your eway credentials.
Step 3: Then navigate to left hand side and select option of registration.
Step 4: Under Registration you will find for GSP option click on it.
Step 5 After that authenticate yourself with OTP.
Step 6: In the next window click on add user and chosse GSP named webtel electrosoft private limited.
Step 7: Enter the appropriate Username and Password and add the user.
Step 8: Follow step 6 and 7 for creating another GSP named pinnacle finserv advisors private limited.
Step 9:Enter the same username along with prefix and password in the GSP credentials in GST/VAT configuration in BUSY.
I changed the HSN code in BUSY but still not uploading GSTR json on Gst portal.
If you have updated the HSN code within BUSY software but have not yet uploaded the GSTR1
JSON on the GST portal, it is possible that the HSN code you updated in the item master may
not be sufficient as per your turnover. In this case, I would recommend generating a CSV for
your GSTR1 data and checking it using the offline tool. Here are the steps to do it:
Step 1: Go to the Display menu.
Step 2: Click on the GST Report, then GST E-Return option, and then click on the CSV option
to generate a CSV of that particular month.
Step 3: Download the offline tool from the GST website, install it, and then upload section by
section GSTR1 data through the offline tool. It will show you the exact error that you can
correct in BUSY.
How can I create a new GSP for e-way bills and e-invoices?
To set up a new GSP, follow these steps:
Step 1: Open the e-way bill portal and click on registration.
Step 2: Choose GSP and enter the OTP received on your registered mobile number or email.
Step 3: Click Add New, select GSP, choose the vendor Webtel & Pinnacle, and create an ID.
Step 4: Pick GSP Name Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited, enter Username and Password, and add the user.
Step 5: Use the same username with a prefix and password in the credentials table under GST VAT GSP configuration in BUSY.
Step 6: Navigate to Administration, then Configuration.
Step 7: Access the Features/Options menu, click on GST/VAT.
Step 8: Go to E-way bill configuration, enter details like from place and pin code.
Step 9: In GSP configuration, add the previously created GSP ID and password.
Step 10: Save the configuration.
The GST number is showing as invalid when I try to generate an E-Invoice. How can I resolve this?
To resolve the issue of the GST number showing as invalid when generating an E-Invoice, you can try the following steps:
1. Verify the GST number: Double-check that the GST number entered is correct and matches the one registered with the GST portal.
2. Ensure GST number is active: Confirm that the GST number is active and not suspended or expired on the GST portal.
3. Enable e-invoicing for the GST number: Make sure that e-invoicing is enabled for the specific GST number on the GST portal. Without enabling e-invoicing, you may encounter errors when generating E-Invoices.
4. Contact GST helpdesk: If the issue persists, it is recommended to reach out to the GST helpdesk or support team for further assistance in resolving the invalid GST number error during E-Invoice generation.
What can cause OTP issues in BUSY? Is it a problem at BUSY's end or the GST portal?
If you are facing a problem while getting an OTP then please follow the steps given below:
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then click on Feature and option
Step 4: Click on GST/VAT Feature
Step 5: Then make sure correct GST number mentioned in left side of the window
Step 6: Then Make sure Correct Gst Portal username is mentioned in Right side of the window
Step 7: Then open your web browser then type gst.gov.in
Step 8: Login Gst Portal with Username and password
Step 9: Then click on My profile
Step 10: Then click on Manage API access
Step 11: Enable API as Y then specify 30 days then click on Confirm button and save the configuration
I contacted BUSY support for OTP issues but the problem persists. What next steps should I take?
If you are facing a problem while getting an OTP then please follow the steps given below:
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then click on Feature and option
Step 4: Click on GST/VAT Feature
Step 5: Then make sure correct GST number mentioned in left side of the window
Step 6: Then Make sure Correct Gst Portal username is mentioned in Right side of the window
Step 7: Then open your web browser then type gst.gov.in
Step 8: Login Gst Portal with Username and password
Step 9: Then click on My profile
Step 10: Then click on Manage API access
Step 11: Enable API as Y then specify 30 days then click on Confirm button and save the configuration
How to change GSP password in the BUSY software?
Currently, there is no provision to change GSP password in BUSY
Further, you can change the GSP password from e-way bill portal
Step 1: Go to the chrome browser and type ewaybillgst.gov.in and open then e-way bill portal
Step 2: Mention the credential of e-way bill like username and password and login the portal
Step 3: In left side panel go to Registration option
Step 4: Click on GSP option
Step 5: Click on get OTP after that you will receive an OTP from E-way bill portal on your registered Email ID and Mobile Number
Step 6: Mention the OTP and verify it
Step 7: You will check three option Freeze account, Add New , Change Password
Step 8: Then click on change password option and changed it
Step 9: Then mention the new gsp password in GST/VAT feature
I need to file my GST returns but am unable to generate GSTR- from the BUSY. Can you please help?
To generate the GSTR-1 from BUSY follow the below given steps
Step 1: Go to display menu and select Gst reports from it.
Step 2: Then you will find Gst returns option and then select GSTR-1 eReturn.
Step 3: After that select the format in which you want to generate the report according to your BUSY model.
Step 4: Then you will find GSTR-1 eReturn option and you need to select your date range and path for generating return.
Step 5: After selecting date range click on ok button and select check possible error in the coming window.
Step 6: Make sure no error should be left and then click on proceed with json or your relevant format in which you want to upload report on gst portal.
What is the process for getting a GSP ID in BUSY?
To generate GSP username and password for eway bill generation from BUSY need to follow given steps
Step 1: Open your browser and search ewaybillgst.gov.in.
Step 2: Login your eway bill portal with your eway credentials.
Step 3: Then navigate to left hand side and select option of registration.
Step 4: Under Registration you will find for GSP option click on it.
Step 5 After that authenticate yourself with OTP.
Step 6: In the next window click on add user and chosse GSP named webtel electrosoft private limited.
Step 7: Enter the appropriate Username and Password and add the user.
Step 8: Follow step 6 and 7 for creating another GSP named pinnacle finserv advisors private limited.
Step 9:Enter the same username along with prefix and password in the GSP credentials in GST/VAT configuration in BUSY
Where can I set the API access duration in BUSY?
To set the API access duration in BUSY for GST portal, follow these steps:
Step 1: Go to administration menu and then click on configuration
Step 2: Features/option then click on gst/vat
Setp 3: Enter then gstportal user name in same field and then save
Step 4: Open gst portal click on view profile & then select manage API access enable for 30 days and confirm
Step 5: Go to dispaly menu
Step 6: Gst reports and then select Gst return
Step 7: Select Gst e-return and then select Direct upload
Step 8: Select month/enter the date of filling
Step 9: Check all possible error tabs and clear all errors if you found and then proceed
Step 10: Enter OTP and proceed and after some min. you can check your return data on gst portal
