Frequently Asked Questions

If the government portal displays your GST number as active while the e-invoice portal shows it as invalid, follow these steps:
 Step 1: Open the E-invoice portal.
 Step 2: Click on the search option.
 Step 3: Select the taxpayer option.
 Step 4: Enter your GST number and Captcha.
 Step 5: Click on 'Update' from the GST common portal.
 If you still encounter the same issue, you can contact the E-invoice portal's customer care number or consult a professional tax consultant regarding it

If you want to switch to Pinnacle ID when webtel ID is not working then please follow the steps : 
 Step 1: Go to Administration Menu
 Step 2: Click on Configuration 
 Step 3: Click on Feature and Option 
 Step 4: Click on GST/VAT
 Step 5: Make sure E-invoice or E-way bill option is enabled as Y then click on GSP Configurtaion Box and select Pinnacle ID in the field of GSP for E-way bill and same for E-invoice

For adding the GSTIN in the company need to follow given steps
 Step 1: Go to administration menu and then select configuration from it.
 Step 2: After that select feature and option and then click on GST/VAT button.
 Step 3: Then navigate to the GSTIN field on left hand side of screen.
 Step 4: Mention GSTIN in the field and click on save button.
 Note: We recommend you to create new company if you have applied for new GSTIN.

If the E-Invoice Generating time shows service unavailable in BUSY, follow these steps to resolve it:
 Step 1: Check the system's internet connection.
 Step 2: Change the internet connection.
 Step 3: Verify the IP configuration.
 Step 4: Exclude the BUSY Application from the antivirus.
 Step 5: Create inbound and outbound rules in the Windows Defender Firewall.
 If you still experience the same issue, please contact our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in.

If you are unable to generate an E-invoice then please chcek the below steps:
 Step 1: Make sure valid GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited mentioned in GST/VAT Feature generated from E-invoice portal.
 Step 2: Make sure all neccessary details mentioned in voucher
 Step 3: Check your Internet Connection 
 Step 4: CStep heck your Window Defender, Firewall, Antivirus is disabled as it might be block BUSY
 Step 5: Exclude BUSY.exe from Antivirus

To login in eway bill portal but facing issues so follow these steps:
Step 1: Go in Site E-Waybill.nic.in.
Step 2: Then select login option.
Step 3: Then mention correct credentials for login.
Step 4: If shows wrong credentials then select forgot username & password for create new one.
Step 5: Then mention new credentials & then check.
Step 6: If faces issue as site blocked so check your browser settings & give access for this site.
Step 6: Also you can check same in another browser.

In Order to Validate the GSP credentials you can follow the steps as below: 
Step 1: Go to Administration
Step 2: Click on Configuration and features and option
Step 3: Now move to GST and VAT configuration
Step 4: Click on the GSP Configuration 
Step 5: Here you can find the Validate Tab for both of the GSP’S
Step 6: Validate the GSP credentials from here.
Step 7:If the same is showing incorrect credentials then you require to create the credentials again from the portal.

If you are encountering the invalid auto token error while generating an E-Way Bill, follow the steps below: 
Step 1: Switch GSP IDs in GSP configuration from the GST/VAT feature. 
Step 2: Wait for some time. If the same issue persists, contact our customer support. 
Important Note: This error may occur due to some issues in the backend of Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited GSP IDs, so kindly wait until the issue is resolved.

To create the GSP Credential of Webtal , you need to follow the below steps:
Step 1: Login the E way bill portal by using your E way bill credentials
Step 2: Go to registration and click on For GSP tab
Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server named Webtel electrosoft pvt. Ltd. and Create the GSP credentials.

To check if an invoice or document was submitted after the deadline in BUSY: 
 1.Unfortunately, BUSY does not provide an option to check submission deadlines for GST returns. 
 2.Instead, you can visit the government portal at https://www.gst.gov.in/. 
 3.Alternatively, click on the GST portal option, accessible through the shortcut key tab on your right-hand side in the software. 
 By visiting the government portal, you can find information about submission deadlines for GST returns.