Frequently Asked Questions

Kindly specify the exact error which you are facing currently, Further you can check below instructions to validate GSP ID without getting an error: 
 1: Ensure you have stable internet connection. 
 2: Exclude BUSY from anti virus or through winodw security. 
 3: Check you have mention the GSP ID username and password correctly. 
 4: Re- create GSP ID after freeze previous one. 
 If still issue persists then can share concern on support@busy.in

We cannot check the annual turnover shown in the GST portal within BUSY but we can check the turnover according to the data entered in BUSY.
 Please follow the below steps to check Annual turnover or total gross revenue in BUSY.
 Step 1: Go to Display then click on Final result
 Step 2: Click on profit and loss then select Horizontal standard
 Step 3: Open the report after specify Date
 Step 4: Check the Total sales value

If you are unable to generating E-invoice even enable all configuration in BUSY, you need to check the steps: 
 Note: Make sure to mention all necessary details in voucher.
 Step 1: Check the errors while generating e-invoice.
 Step 2: Check station and pincode correctly mentioned in party master and transport detail window.
 Step 3: Check valid HSN code mention in item master.
 Step 4: Check your internet connection is stable and working properly.

To specify GSP configuration in a new company follow below steps:
Step1: Go to Administration menu and click on configuration submenu.
Step2: Then click on feature and option and select gst and vat feature.
Step3: Now make sure to enable e-way bill or e-invoice option as Y then click on GSP configuration box.
Step4: Here you can specify GSP id of webtel and pinnacle in the respective field then press ok and save the configuration by click on save option.

To resolve invalid GSP credentials error in BUSY, you need to follow these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Features / Options and click on GST / VAT tab.
Step 3: Click on GSP Configuration and check user id and password is correct or not. You can also validate them.
Step 4: If not validating then you need to change the password from the e way bill portal and mention in BUSY.

In Order to Validate the GSP credentials you can follow the steps as below: 
1. Go to Administration
2. Click on Configuration and features and option
3. Now move to GST and VAT configuration
4. Click on the GSP Configuration 
5. Here you can find the Validate Tab for both of the GSP’S
6. Validate the GSP credentials from here.
7. If the same is showing incorrect credentials then you require to create the credentials again from the portal.

In Order to Validate the GSP credentials you can follow the steps as below: 
1. Go to Administration
2. Click on Configuration and features and option
3. Now move to GST and VAT configuration
4. Click on the GSP Configuration 
5. Here you can find the Validate Tab for both of the GSP’S
6. Validate the GSP credentials from here.
7. If the same is showing incorrect credentials then you require to create the credentials again from the portal.

If your invoice is not visible in the portal, there could be a few reasons for this. It's possible that there was an issue with the upload process or that the invoice was not successfully submitted. To see your invoices, you can try refreshing the portal or contacting the portal's customer support for assistance. They should be able to help you troubleshoot the issue and ensure that your invoices are visible in the portal.

There could be several reasons why you were unable to log into the E-invoice website. It is possible that you entered the wrong username or password. Another possibility is that there may be an issue with the website itself, such as a technical glitch or maintenance. It is also worth checking if your internet connection is stable. If the problem persists, it is recommended to contact the website's support team for further assistance.

For create pinnacle GSP id please follow these steps: 
 1. OPen E-way bill portal 
 2. Then Go in Registration 
 3. Then click on for GSP 
 4. Then Mention otp which was you received on your registered mobile number or on registered mail id 
 5. Then click on add new and take gsp vendor name pinnancle finserv advisor private limited 
 6. Mention suffix and password and create id