Frequently Asked
Questions

Q: I am unable to generate GST reports and file GST returns using the software. What could be wrong and how can I fix this?

Facing issue in generating GST reports and returns, you need to check: Step 1 : Check software is of lastest version Step 2 : Internet must be stable Step 3 : BUSY license and subscription is not expired Step 4 : GST configuration Step 5 : Reconcile data

Q: I need help understanding where my returns are logged and documented in BUSY. What screens or reports should I check?

To find GST returns in BUSY, follow these simple steps: Step 1 : Navigate to the Display section. Step 2 : Select GST Reports. Step 3 : Choose GST Returns. Step 4 : Within the GST Returns section, you'll find various GST-related return options.

Q: I am unable to see previous year's bills in the current year's GST returns. How can I resolve this?

The previous year's bills will not be visible in the current year's GST returns. This is because the GST returns only show data for the current financial year. To resolve this, you can refer to the previous year's GST returns or consult with a CA for further guidance.

Q: What is the latest version of the BUSY utility I need to download the GSTR- file?

The latest version of the BUSY you can see in the check BUSY update option, and you can also update by downloading the latest update for product and statutory both. To download offline utility, you need to download from the GST site offline utility for GSTR1 to file.

Q: I am unable to download my GST returns in JSON format. What should I do?

If you are unable to download your GST returns in JSON format, you can try downloading them in Excel format instead. If the option to download in JSON format is not available, you may need to manually convert the Excel file to JSON using the government's offline tool.

Q: Will there be any problem while filing a return if the voucher number appears duplicate?

Yes, Having a duplicate voucher number in your tax return can generates errors during the filing process. It’s important to ensure that each voucher number is unique to prevent any issues. If you encounter a duplicate voucher number, you may need to correct it before submitting your return

Q: The software is showing validation errors during return filing. How to resolve this?

From BUSY you can just upload the GSTR1 return or Generate JSON file of other returns, and return filing can be done through portal only. So if you encounter any error while filing the return, please specify which return type it is and what error message you get.

Q: What precautions should I take while filing GST returns using BUSY software?

For generating Gstr1 ret from BUSY without error do follow some steps:- 1: Install BUSY 21 latest version. 2: Check transaction summary or hsn summary or document summary error before proceed for generating gstr1 return file from BUSY. 3: Do check Items hsn Code length according to AATO.

Q: How to generate export related report for availing gst input from BUSY?

In order to generate export related reports for availing GST input you can file GSTR 1 e return and GSTR 3B e return accordingly.Further it is advisable to consult with a tax professional or refer to the official GST guidelines for specific instructions on claiming the GST input.

Q: Why is the tax rate column not displayed in the HSN summary of GSTR?

In the HSN summary, the tax rate column is defined in the new GST template. If the tax rate column is not displaying in the HSN summary of GSTR1, it indicates that you need to update your BUSY software release to ensure the proper presentation of data.

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I am unable to generate GST reports and file GST returns using the software. What could be wrong and how can I fix this?

Facing issue in generating GST reports and returns, you need to check:
 Step 1 : Check software is of lastest version
 Step 2 : Internet must be stable
 Step 3 : BUSY license and subscription is not expired
 Step 4 : GST configuration
 Step 5 : Reconcile data

I need help understanding where my returns are logged and documented in BUSY. What screens or reports should I check?

To find GST returns in BUSY, follow these simple steps: 
 Step 1 : Navigate to the Display section. 
 Step 2 : Select GST Reports. 
 Step 3 : Choose GST Returns. 
 Step 4 : Within the GST Returns section, you'll find various GST-related return options.

I am unable to see previous year's bills in the current year's GST returns. How can I resolve this?

The previous year's bills will not be visible in the current year's GST returns. This is because the GST returns only show data for the current financial year. To resolve this, you can refer to the previous year's GST returns or consult with a CA for further guidance.

What is the latest version of the BUSY utility I need to download the GSTR- file?

The latest version of the BUSY you can see in the check BUSY update option, and you can also update by downloading the latest update for product and statutory both. To download offline utility, you need to download from the GST site offline utility for GSTR1 to file.

I am unable to download my GST returns in JSON format. What should I do?

If you are unable to download your GST returns in JSON format, you can try downloading them in Excel format instead. If the option to download in JSON format is not available, you may need to manually convert the Excel file to JSON using the government's offline tool.

Will there be any problem while filing a return if the voucher number appears duplicate?

Yes, Having a duplicate voucher number in your tax return can generates errors during the filing process. It’s important to ensure that each voucher number is unique to prevent any issues. If you encounter a duplicate voucher number, you may need to correct it before submitting your return

The software is showing validation errors during return filing. How to resolve this?

From BUSY you can just upload the GSTR1 return or Generate JSON file of other returns, and return filing can be done through portal only. So if you encounter any error while filing the return, please specify which return type it is and what error message you get.

What precautions should I take while filing GST returns using BUSY software?

For generating Gstr1 ret from BUSY without error do follow some steps:-
 1: Install BUSY 21 latest version.
 2: Check transaction summary or hsn summary or document summary error before proceed for generating gstr1 return file from BUSY.
 3: Do check Items hsn Code length according to AATO.

How to generate export related report for availing gst input from BUSY?

In order to generate export related reports for availing GST input you can file GSTR 1 e return and GSTR 3B e return accordingly.Further it is advisable to consult with a tax professional or refer to the official GST guidelines for specific instructions on claiming the GST input.

Why is the tax rate column not displayed in the HSN summary of GSTR?

In the HSN summary, the tax rate column is defined in the new GST template. If the tax rate column is not displaying in the HSN summary of GSTR1, it indicates that you need to update your BUSY software release to ensure the proper presentation of data.

Frequently AskedQuestions