Frequently Asked
Questions

Q: What can I do when the portal is not accepting negative values in my data in BUSY?

If the portal is not accepting negative values in your data in BUSY, you can consult with your Chartered Accountant (CA) or accountant who can advise on how to adjust the values so that there are no issues while filing the GST returns on the government portal.

Q: The exported Excel file is not importing properly in the offline tool how can I fix this?

To import the Excel file into the offline tool, use either the government template option or the CSV file option. Plain Excel may not import directly in the offline tool. If opting for the CSV file, ensure that data is uploaded section wise in the offline tool.

Q: I get the same error every month when generating GST reports. Why does this keep happening?

If you face issue while generating gst return from BUSY you may check following things: 1: Update BUSY release in latest. 2: Check transaction summary , hsn summary , document summary error while generate gstr1 e return. 3: Check HSN Code of items , it should be according to AATO.

Q: I get an error saying "Invalid data found" when trying to upload. What is causing this?

Get an error saying Invalid data found when trying to upload data then make sure while upload data there is option check possible error you can check all the option in errors like check transaction, HSN summary and document summary. and verify details are correct or not.

Q: Why is there a difference between my account balances in BUSY versus my balance sheet?

There may be a difference between account balances in BUSY and the balance sheet due to various reasons such as incorrect entries, missing transactions, or incorrect calculations. if all calculation are correct then you can run update master balances utility from house keeping menu to update balances.

Q: My business has exempted as well as taxable supplies. How do I ensure GST is filed properly in this scenario?

To confirm the proper filing of your GST return, log in to the GST portal at gst.gov.in.Navigate to the Dashboard section and verify if the tax amount matches the GST amount displayed in BUSY. If they align, it indicates that your return has been accurately filed.

Q: I want to analyze my GST payments and liabilities for different time periods. What reports can I use for this?

To analyze GST payments and liabilities for different time periods in BUSY, you can use the GST Summary Report and the GST Payment Report. These reports provide detailed information about your GST payments and liabilities, allowing you to track and analyze them over specific time periods.

Q: I am unable to download my GSTR B file. It shows "API under maintenance". How can I resolve this?

To resolve the issue of being unable to download the GSTR 2B file due to API under maintenance, you will need to wait until the maintenance is completed. Once the maintenance is finished, you should be able to download the GSTR 2B file without any issues.

Q: When do you expect the issues with filing returns on the newest version of BUSY to be resolved?

We do not have a confirmed date for the new release of BUSY. However, if you have any query related to GST returns, we are happy to assist you. Please tell us your query in detail so that we can provide you with a better solution.

Q: I want to change the location where my GST return files are saved. How can I do that?

To change the location where your GST return files are saved in BUSY, you can specify the desired location while generating the GST return file. During the process, you will be prompted to choose the location where you want to save the file on your computer.

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What can I do when the portal is not accepting negative values in my data in BUSY?

If the portal is not accepting negative values in your data in BUSY, you can consult with your Chartered Accountant (CA) or accountant who can advise on how to adjust the values so that there are no issues while filing the GST returns on the government portal.

The exported Excel file is not importing properly in the offline tool how can I fix this?

To import the Excel file into the offline tool, use either the government template option or the CSV file option. Plain Excel may not import directly in the offline tool. If opting for the CSV file, ensure that data is uploaded section wise in the offline tool.

I get the same error every month when generating GST reports. Why does this keep happening?

If you face issue while generating gst return from BUSY you may check following things:
1: Update BUSY release in latest.
2: Check transaction summary , hsn summary , document summary error while generate gstr1 e return.
3: Check HSN Code of items , it should be according to AATO.

I get an error saying "Invalid data found" when trying to upload. What is causing this?

Get an error saying Invalid data found when trying to upload data then make sure while upload data there is option check possible error you can check all the option in errors like check transaction, HSN summary and document summary. and verify details are correct or not.

Why is there a difference between my account balances in BUSY versus my balance sheet?

There may be a difference between account balances in BUSY and the balance sheet due to various reasons such as incorrect entries, missing transactions, or incorrect calculations. if all calculation are correct then you can run update master balances utility from house keeping menu to update balances.

My business has exempted as well as taxable supplies. How do I ensure GST is filed properly in this scenario?

To confirm the proper filing of your GST return, log in to the GST portal at gst.gov.in.Navigate to the Dashboard section and verify if the tax amount matches the GST amount displayed in BUSY. If they align, it indicates that your return has been accurately filed.

I want to analyze my GST payments and liabilities for different time periods. What reports can I use for this?

To analyze GST payments and liabilities for different time periods in BUSY, you can use the GST Summary Report and the GST Payment Report. These reports provide detailed information about your GST payments and liabilities, allowing you to track and analyze them over specific time periods.

I am unable to download my GSTR B file. It shows "API under maintenance". How can I resolve this?

To resolve the issue of being unable to download the GSTR 2B file due to API under maintenance, you will need to wait until the maintenance is completed. Once the maintenance is finished, you should be able to download the GSTR 2B file without any issues.

When do you expect the issues with filing returns on the newest version of BUSY to be resolved?

We do not have a confirmed date for the new release of BUSY. However, if you have any query related to GST returns, we are happy to assist you. Please tell us your query in detail so that we can provide you with a better solution.

I want to change the location where my GST return files are saved. How can I do that?

To change the location where your GST return files are saved in BUSY, you can specify the desired location while generating the GST return file. During the process, you will be prompted to choose the location where you want to save the file on your computer.

Frequently AskedQuestions