Frequently Asked Questions

Solutions to common issues related to TaxationGst E Returns.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

What should I check before generating a GSTR1 return from the software?

Points to check before generating a return from BUSY
1. You should check all sales related transactions, credit notes, and debit notes to ensure they are correctly reflected in the auto-populated GSTR1 draft.
2. Further you should also check the errors in transactions, errors in hsn summary and errors in document summary.

Where can I find past GST returns filed in BUSY?

In BUSY, You can check the return filing status from GST Misc utilities under Administration menu. You can check the GST report from the below steps.
Step 1: Click on Display Menu
Step 2: Then Gst Reports
Step 3: Then GST Returns
Step 4: Select the required report GSTR report.

How to find a correct hsn code in BUSY.

To search correct hsn code in BUSY need to follow given steps
Step 1:Go to transcations menu.
Step 2:Then select GST misc. utilities option from it.
Step 3:From GST misc. utilities option select search hsn/sac code option.
Step 4:From here you can search the correct format of hsn code.

How can I add HSN codes to the GSTR-?I am having trouble uploading JSON files for e-returns in BUSY. What could be causing this issue?

Reasons if hsn codes not showing in the GSTR1 return.
1.If in item masters not mentioned the hsn code of goods and services.
2.If mentioned Y on skip hsn summary while opening or exporting GSTR1 from BUSY.
3.If mentioned Y on skip in gst reports in item masters.

I posted a credit/debit note but the GST is not showing properly as input or output. What do I need to do to fix this?

If GST not showing as proper input or output, please check:
Step 1 : Check data entry
Step 2 : CHeck transaction date
Step 3 : Input or output selection
Step 4 : Verify GSTIN number
Step 5 : Reconcile with gst returns
Step 6 : CHeck tax rates

The software is showing incorrect tax rates for some items. How can I update the tax rates to match the actual rates?

If showing incorrect tax rates for some items, you have to follow:
Step 1 : Check the tax rate selected in item master
Step 2 : Check the sale/purchase type selected in voucher
Step 3 : If both tax category and sale/purchase type match then apply tax in voucher

Will there be any problems in my GST return filing if the HSN code shows wrongly as service instead of goods?

Yes, wrong HSN code classification can affect GST return filing. It can lead to errors in tax calculation and may result in rejection of the return. It is important to ensure that the correct HSN code is used for each item to avoid any issues in GST return filing.

My GST returns are getting rejected by government portal even after validating data. What steps should I follow to avoid rejection?

If your GST returns getting rejected by the portal, you should check the error message in BUSY also can if it generated any error report so can download error report and open it in latest gst offline tool to find the error and do rectify error and can check.

The software is automatically applying IGST for interstate transactions. How can I change this to CGST and SGST?

To change the software's automatic application of IGST for interstate transactions to CGST and SGST, you need to select the region as "local" and specify the CGST and SGST rates in the tax calculation group. This will ensure that the software applies the correct tax components for your invoices.

What should I do when the auto download feature for GST returns is not working in my account?

If the auto download feature for GST returns is not working in your account, you can try manually downloading and filing your returns. You can do this by logging into the government portal and downloading the returns in Excel format. Then, you can manually enter the data into BUSY.
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