Frequently Asked Questions

Yes, you can check the nil rated and exempt sales data nin GSTR 3b spearately. In section 3.1 part B will display zero rated outward supplies and part C will display nill rated and exempt outward supplies.

To generate the GST return from BUSY, you need to download the latest government template from the GST portal.
 You have to change the HSN coded in the item master either one by one or in Bulk.

If you are facing difficulties in uploading GST returns from an older version of BUSY to the GST portal, it is possible that the older version of BUSY is not compatible with the latest GST portal requirements.

If one of your supplier gst no is showing invalid or cancelled at the time of filing you can mark that party as unregistered or mention correct gst no in that party master and then generate return

If sale return through credit note not reflecting in GSTR1 :
 Step 1 : Check credit note details
 Step 2 : Relevant tax period
 Step 3 : Matching invoice and credit note
 Step 4 : Check GSTIN

Sometimes,Inventory voucher posting may not reflect in the gst reports. In such cases, we run a dual voucher regenration process to ensure that the vocuhers are correctly posted and the values start showing in the reprots .

To resolve the error message stating that the GST Form 3B is not saved properly before downloading, please click on the form and save it again. Make sure to save it properly before attempting to download it.

If you need any help while generating return from BUSY , then you can reach out to us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

if you having trouble while uploading your HSN summary to the portal. before uploading your HSN summary to the portal you need to verify HSN details in BUSY. Also check Validate HSN Online & update HSN/SAC Description.

If you are generating GSTR 2 return using the government template option , the process may take some time due to validations. It is advisable not to force close BUSY instead, wait patiently for a few minutes