Frequently Asked Questions

The step to send the GST return data to a CA follow the below steps:
Go to Display → GST Returns → GSTR-1 eReturn and select the Plain Excel file to export and send to the tax practitioner.

The correct HSN code length that should be used is either 4 digits or 6 digits.
 Note: If your sales turnover has crossed 5 CR than you need to mention 6 to 8 digits hsn code.

To select the right client or party when uploading GST documents you just need to 
check possible errors in transaction summary and document summary which will 
help you to rectify the invalid party details mentioned in BUSY

BUSY allows you to generate various reports, such as GST reports, GST returns, balance sheet, etc. Before you generate a report, you should confirm with your CA or tax consultant about the type of report they need.

If you have filed the GST return with incorrect details then there is no option to made changes in uploaded data from BUSY. Further, you can contact on GST portal helpdesk to seek guidance for same.

If you not able to file return, please check:
 Step 1 : Filing due date
 Step 2 : System date setting
 Step 3 : Software version
 Step 4 : Period selection
 Step 5 : User rights

If showing API not configure then check:
 Step 1 : CHeck API configuration
 Step 2 : Verify API cerendentials
 Step 3 : API acess permissions
 Step 4 : Firewal setting
 Step 5 : CHeck internet connection

Entered ITC but getting error:
 Step 1 : CHeck data entry
 Step 2 : Match with GST portal
 Step 3 : Verify period
 Step 4 : reconcile one by one
 Step 5 : Verify GSTIN number

In BUSY, there is no provision to amend wrongly uploaded data on the GST portal. You can review the information on the GST portal or seek assistance from a chartered accountant or tax professional for corrections.

If you are unable to tag your input tax credit claim in your return, you should check if you have selected the correct return period. Make sure to select the appropriate period to tag the claim.