Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
Do I need to enter HSN code in credit/debit notes in BUSY? In what cases?
Yes, you need to enter the HSN code in credit/debit notes in BUSY. This is required in cases where the credit/debit note is related to the supply of goods or services that have a specific HSN code.
How do I upgrade from Windows to Windows ? Will that fix template installation errors?
To upgrade from Windows 7 to Windows 10, you can contact a hardware person or show it to a local hardware person who can update your Windows. Upgrading to Windows 10 may help fix template installation errors.
My GSTR- filing is stuck midway for hours. How do I close or cancel it?
If you are generating GSTR 2 return using the government template option , the process may take some time due to validations. It is advisable not to force close BUSY instead, wait patiently for a few minutes
I want to claim ITC for a particular month. What do I need to do?
To claim ITC for a particular month you need to generate GSTR3B return of that month from BUSY and can upload to GST portal. Make sure you have entered all the transactions in BUSY of that month.
I selected "Yes" incorrectly when filing my GST return and now some information is being skipped. How can I go back and change the "Yes" to "No" so it is not skipped?
If you have filed the GST return with incorrect details then there is no option to made changes in uploaded data from BUSY. Further, you can contact on GST portal helpdesk to seek guidance for same.
I am trying to file my GSTR- through the software but it is not allowing me to proceed further. It says GSTR- filing date is over. Why is this happening?
If you not able to file return, please check:
Step 1 : Filing due date
Step 2 : System date setting
Step 3 : Software version
Step 4 : Period selection
Step 5 : User rights
The software is showing error when I try to e-file any GST return. It says API is not configured. How do I resolve this API related error?
If showing API not configure then check:
Step 1 : CHeck API configuration
Step 2 : Verify API cerendentials
Step 3 : API acess permissions
Step 4 : Firewal setting
Step 5 : CHeck internet connection
I have entered my ITC details in the software but it is showing error in reconciliation. How can I resolve this issue?
Entered ITC but getting error:
Step 1 : CHeck data entry
Step 2 : Match with GST portal
Step 3 : Verify period
Step 4 : reconcile one by one
Step 5 : Verify GSTIN number
How can I modify the GST return uploaded last month on the portal, as some amounts and data are incorrect?
In BUSY, there is no provision to amend wrongly uploaded data on the GST portal. You can review the information on the GST portal or seek assistance from a chartered accountant or tax professional for corrections.
I am unable to tag my input tax credit claim in my return. What should I do to tag it?
If you are unable to tag your input tax credit claim in your return, you should check if you have selected the correct return period. Make sure to select the appropriate period to tag the claim.