Frequently Asked Questions

Yes, you need to enter the HSN code in credit/debit notes in BUSY. This is required in cases where the credit/debit note is related to the supply of goods or services that have a specific HSN code.

To upgrade from Windows 7 to Windows 10, you can contact a hardware person or show it to a local hardware person who can update your Windows. Upgrading to Windows 10 may help fix template installation errors.

If you are generating GSTR 2 return using the government template option , the process may take some time due to validations. It is advisable not to force close BUSY instead, wait patiently for a few minutes

To claim ITC for a particular month you need to generate GSTR3B return of that month from BUSY and can upload to GST portal. Make sure you have entered all the transactions in BUSY of that month.

If you have filed the GST return with incorrect details then there is no option to made changes in uploaded data from BUSY. Further, you can contact on GST portal helpdesk to seek guidance for same.

If you not able to file return, please check:
 Step 1 : Filing due date
 Step 2 : System date setting
 Step 3 : Software version
 Step 4 : Period selection
 Step 5 : User rights

If showing API not configure then check:
 Step 1 : CHeck API configuration
 Step 2 : Verify API cerendentials
 Step 3 : API acess permissions
 Step 4 : Firewal setting
 Step 5 : CHeck internet connection

Entered ITC but getting error:
 Step 1 : CHeck data entry
 Step 2 : Match with GST portal
 Step 3 : Verify period
 Step 4 : reconcile one by one
 Step 5 : Verify GSTIN number

In BUSY, there is no provision to amend wrongly uploaded data on the GST portal. You can review the information on the GST portal or seek assistance from a chartered accountant or tax professional for corrections.

If you are unable to tag your input tax credit claim in your return, you should check if you have selected the correct return period. Make sure to select the appropriate period to tag the claim.