Frequently Asked
Questions

Q: Who do I contact for any other GST filing queries?

If you have any query related to GST return generation or filing in BUSY, you can reach out to us anytime on our helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in.

Q: Can I make changes after uploading GST return from BUSY?

Yes, you can make changes after uploading the GST return from BUSY. If you need to modify and re-upload the GST return, you can make the necessary corrections and upload the updated return on the Gst portal again.

Q: I forgot the password for GST portal. How can I retrieve or reset it?

There is no direct option to change GST portal credentials in BUSY as deatils belongs to government portal To change GST portal credentials you can visit GST portal website or contact to you CA

Q: Are there any specific folder requirements for extracting the GST offline tool in BUSY?

Yes, there are specific folder requirements for extracting the GST offline tool in BUSY. It is recommended to create a separate folder on the desktop and extract the tool in that folder to avoid any path issues.

Q: What details do I need to enter to resolve errors in the HSN summary?

To resolve errors in the HSN summary, you need to enter the correct HSN codes for your items according to your turnover. Make sure the HSN codes are entered accurately and match the items in your invoices.

Q: What are the reconciliation statements needed for GSTR-, and are they available in BUSY?

GSTR-9C is a reconciliation statement between the annual GSTR-9 of a financial year and the audited financial statements of the taxpayer that is needed for GSTR 9 But the GSTR 9C report is not available in BUSY.

Q: What is the step to send the GST return data to a CA.

The step to send the GST return data to a CA follow the below steps: Go to Display → GST Returns → GSTR-1 eReturn and select the Plain Excel file to export and send to the tax practitioner.

Q: What is the correct HSN code length that should be used?

The correct HSN code length that should be used is either 4 digits or 6 digits. Note: If your sales turnover has crossed 5 CR than you need to mention 6 to 8 digits hsn code.

Q: How do I select the right client/party when uploading GST documents?

To select the right client or party when uploading GST documents you just need to check possible errors in transaction summary and document summary which will help you to rectify the invalid party details mentioned in BUSY

Q: What reports can I generate for my CA/Tax consultant?

BUSY allows you to generate various reports, such as GST reports, GST returns, balance sheet, etc. Before you generate a report, you should confirm with your CA or tax consultant about the type of report they need.

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Who do I contact for any other GST filing queries?

If you have any query related to GST return generation or filing in BUSY, you can reach out to us anytime on our helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in.

Can I make changes after uploading GST return from BUSY?

Yes, you can make changes after uploading the GST return from BUSY. If you need to modify and re-upload the GST return, you can make the necessary corrections and upload the updated return on the Gst portal again.

I forgot the password for GST portal. How can I retrieve or reset it?

There is no direct option to change GST portal credentials in BUSY 
 as deatils belongs to government portal 
 To change GST portal credentials you can visit GST portal website 
 or contact to you CA

Are there any specific folder requirements for extracting the GST offline tool in BUSY?

Yes, there are specific folder requirements for extracting the GST offline tool in BUSY. It is recommended to create a separate folder on the desktop and extract the tool in that folder to avoid any path issues.

What details do I need to enter to resolve errors in the HSN summary?

To resolve errors in the HSN summary, you need to enter the correct HSN codes for your items according to your turnover. Make sure the HSN codes are entered accurately and match the items in your invoices.

What are the reconciliation statements needed for GSTR-, and are they available in BUSY?

GSTR-9C is a reconciliation statement between the annual GSTR-9 of a financial year and the audited financial statements of the taxpayer that is needed for GSTR 9 But the GSTR 9C report is not available in BUSY.

What is the step to send the GST return data to a CA.

The step to send the GST return data to a CA follow the below steps:
Go to Display → GST Returns → GSTR-1 eReturn and select the Plain Excel file to export and send to the tax practitioner.

What is the correct HSN code length that should be used?

The correct HSN code length that should be used is either 4 digits or 6 digits.
 Note: If your sales turnover has crossed 5 CR than you need to mention 6 to 8 digits hsn code.

How do I select the right client/party when uploading GST documents?

To select the right client or party when uploading GST documents you just need to 
check possible errors in transaction summary and document summary which will 
help you to rectify the invalid party details mentioned in BUSY

What reports can I generate for my CA/Tax consultant?

BUSY allows you to generate various reports, such as GST reports, GST returns, balance sheet, etc. Before you generate a report, you should confirm with your CA or tax consultant about the type of report they need.

Frequently AskedQuestions