Frequently Asked Questions

check if in your system offline tool already install so first uninstall and then install.
Check in your system Ms-Excel must be 2007 and above and check your system setting like chrome has been updated etc.

To compare GST return with GSTR 2B:
 Step 1 : Access GSTR2B reports
 Step 2 : Review GST returns
 Step 3 : Reconcile
 Step 4 : Idenify difference
 Step 5 : CLaim eligible ITC

IIn BUSY, you can upload the GST return JSON with all the required sections. However, you cannot upload the return for a particular section, such as JSON for the B2B section of GSTR 1.

When you are generating return, you can check error in transaction summary, error in Hsn summary, Error in Document summary, if any error show then correct it and generate return for the same period

If credit note not link to relevant invoices automatically, check:
 Step 1 : Check data entry
 Step 2 : GST portal login
 Step 3 : Access GSTR1
 Step 4 : Provide credit note details

If GSTR-2B data is not generated yet, you will need to wait until it is available. Once the GSTR-2B data is generated, you can download it and use it to file your GST returns.

It means that there is an error in the invoice data that you added manually on the portal. You need to check the error report and correct the invoice data to resolve the error.

The timeframe for the technical team to find a permanent fix for the 16 digit error is not specific it depends on the number of voucher your have in a particular month of sales.

To ensure accuracy :
 Step 1 : Maintain proper records
 Step 2 : Verify GSTIN
 Step 3 : Reconcile with vendor 
 Step 4 : Check invoice details
 Step 5 : CLaim ITC accurately

To ensure the accurate entry and calculation of your taxes in the voucher, and if you are still encountering issues, please contact us on our 24*7 helpline i.e 8282828282 for further assistance and support.