Frequently Asked Questions

To get the GST filling support documentation regarding HSN code requirements you can visit our website and check the webinners on the particular topic or you can search videos 
on youtube regarding this topic

The right contact person to reach out for issues in updating HSN codes would be the customer support team of BUSY or you can also contact to your local authorised channel partner of BUSY.

Before uploading or generating your GSTR1 return from BUSY, you can check for errors by clicking on the tabs: Check Errors in Transactions, Check Errors in HSN Summary, and Check Errors in Document Summary.

In BUSY, you can't send GST returns directly through SMS or email. To send the GSTR-1 file generated in plain Excel format, you need to send the file manually, either through email or WhatsApp.

There is no specific limit on the number of times you can retry generating GSTR-1 if an error occurs. You can keep retrying until the error is resolved and the file is successfully generated.

If you are facing difficulties generating the GST return using the government template, please verify the GST template version. Rename it to version 1.9 and proceed to generate the e-return using the same process.

In the BUSY server, JSON files are not automatically stored. However, when you're provided a path to generate a JSON file, the specified path is where the JSON file is stored in your system.

You can find the generated jason file in the path mentioned in time of generating file. The defaulf path mention is whwre BUSY is installed further you can change path as per your requirement.

To check GST return file match with BUSY
 Step 1 : Review GST returns
 Step 2 : Cross check data
 Step 3 : Reconcile statement
 Step 4 : CHeck for data entry errors

Reason for Negative entry, check:
 Step 1 : Identify correct entry
 Step 2 : CHoose the correct month
 Step 3 : Create a new credit note entry
 Step 4 : Reconcile and verify