Frequently Asked Questions

Q: What are the different formats (JSON, XL, CSV) used for GSTR- filing?

The different formats used for GSTR-1 filing are JSON, as per govt template (Excel), and CSV. Note : From BUSY their is also an option of Direct upload too.

Q: My GST number status is showing inactive how do I change it?

To change your GST number status you will need to contact GST department for this they will help you to update your gst number status from inactive to active

Q: How frequently do I need to sync BUSY with GST portal?

BUSY directly not sync with Gst portal further you can upload BUSY data on Gst portal through gstr 1,gstr3b and gstr4 etc but E-invoice data directly sync to gst portal.

Q: Issue on GSTR-1 generate as per Govt Template

To resolve the GSTR-1 genrate as per Govt.template issue recomended to dowlode the latest Govt.template from busy.in/download/ GST template and past the template file on BUSYwin folder under templates folder

Q: The template format for the GST-B report seems to be outdated and not showing some fields. Is there a way to update it to the latest template provided by the government?

If the GSTR 3B report template seems to be outdated then check by update the BUSY release. As the template related to return update on prior basis in BUSY.

Q: Do I need to validate or submit the filed returns anywhere else after filing through BUSY or will it automatically reflect?

With BUSY, you can either generate GST returns or upload GSTR1 directly to the portal. However, you still need to manually validate and file your return on the portal.

Q: How do I know if the GSTR-B generation is still in process or if I have no records for that period?

Checking for GSTR -2B status: Step 1 : LOgin to gst portal Step 2 : Section menu Step 3 : Select tax period Step 4 : View summary

Q: If I create a JSON but can't share it with the BUSY portal due to no internet, what should I do?

If you can't share a JSON with the BUSY portal without internet, you will have to wait until the internet is back or try uploading the JSON file later.

Q: Who can I contact if I'm still unable to resolve filing errors after you suggested waiting and trying again later?

If need any assistance you can reach out to us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: I'm having trouble getting HSN code details while generating GST returns in Excel from BUSY. What should I do?

Could you please explain your query in more detail? What kind of problem are you facing with the HSN code details when you generate the GST returns from BUSY?

Solutions to common issues related to Taxation — Gst E Returns.

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Step-by-step Answers

What are the different formats (JSON, XL, CSV) used for GSTR- filing?

The different formats used for GSTR-1 filing are JSON, as per govt template (Excel), and CSV.
 Note : From BUSY their is also an option of Direct upload too.

My GST number status is showing inactive how do I change it?

To change your GST number status 
 you will need to contact GST department for this they will help you to update your gst number status from inactive to active

How frequently do I need to sync BUSY with GST portal?

BUSY directly not sync with Gst portal further you can upload BUSY data on Gst portal through gstr 1,gstr3b and gstr4 etc but E-invoice data directly sync to gst portal.

Issue on GSTR-1 generate as per Govt Template

To resolve the GSTR-1 genrate as per Govt.template issue recomended to dowlode the latest Govt.template from busy.in/download/ GST template and past the template file on BUSYwin folder under templates folder

The template format for the GST-B report seems to be outdated and not showing some fields. Is there a way to update it to the latest template provided by the government?

If the GSTR 3B report template seems to be outdated then check by update the BUSY release. As the template related to return update on prior basis in BUSY.

Do I need to validate or submit the filed returns anywhere else after filing through BUSY or will it automatically reflect?

With BUSY, you can either generate GST returns or upload GSTR1 directly to the portal. However, you still need to manually validate and file your return on the portal.

How do I know if the GSTR-B generation is still in process or if I have no records for that period?

Checking for GSTR -2B status:
 Step 1 : LOgin to gst portal
 Step 2 : Section menu
 Step 3 : Select tax period 
 Step 4 : View summary

If I create a JSON but can't share it with the BUSY portal due to no internet, what should I do?

If you can't share a JSON with the BUSY portal without internet, you will have to wait until the internet is back or try uploading the JSON file later.

Who can I contact if I'm still unable to resolve filing errors after you suggested waiting and trying again later?

If need any assistance you can reach out to us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I'm having trouble getting HSN code details while generating GST returns in Excel from BUSY. What should I do?

Could you please explain your query in more detail? What kind of problem are you facing with the HSN code details when you generate the GST returns from BUSY?

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