Frequently Asked
Questions

Q: Why am I unable to view a specific customer advance receipt entry in detailed GST summary even though it reflects in the total?

Here are some common reasons for this issue: Step 1: Date Mismatch If the entry's date is outside the chosen period. Step 2: Check the GST Nature of the entry .

Q: In the GSTR 1 report, Why One voucher is showing two times with same HSN code in the HSN summary section?

If the one voucher is showing two times with the same HSN code in the HSN summary section it means that you have same HSN code items with different tax rate.

Q: I have claimed input tax credit on the portal but it is not reflecting in my return. What should I do?

IF claim ITC not reflecting on portal check: Step1 : CHeck filing status Step 2 : Reconcile with GSTR-2A/2B Step 3 : Check for errors Step 4 : Review filing period

Q: What should I do if I am still facing errors in generating returns after downloading the latest utility in BUSY?

If you are unable to generate Gst return then ensure that after downloading the latest utility, the Excel file is renamed as the 1.9 version before proceeding with the generation process.

Q: The software is showing tax on items that are supposed to be tax-free. What could be the reason for this?

The reason for the software showing tax on items that are supposed to be tax-free could be that the items have not been properly marked as tax-free in the item master.

Q: Is there a specific file path I need to specify for generating the JSON file in BUSY?

No, You do not need specify a specific file path for generating the JSON file from BUSY. You can generate the return file from BUSY at any location of your system

Q: I have multiple GST registrations, how can I file consolidated GSTR- for all registrations in BUSY?

If you have multiple GST registration then you can also generate it through after maintaining the branches in the same company. The multi branch feature is available in the enterprise model.

Q: How do I edit information in the CSV Export file for GSTR return from BUSY?

To edit information in the CSV exported file from BUSY of GSTR1, you need to open the desired section sheet in excel and make necessary changes in that and save again.

Q: I am getting wrong ITC claim amount when compared to government GST portal. What could be the reason for mismatch and how to correct it?I am unable to reconcile my entries in BUSY with entries in GST. What should I do to fix this?

Reason for mismatch ITC amount is : Step 1 : Data entry errors Step 2 : Late filing Step 3 : GST portal updates Step 4 : Reversal of ITC

Q: I made a late GST return filing after the th of the month. Why is this not reflecting in the GSTR-B report? How long does it take for late return filings to show in B?

To delay in late gst filing due to : Step 1 : Processing time Step 2 : Return filing date and data update date Step 3 : GSTIN processing speed

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Why am I unable to view a specific customer advance receipt entry in detailed GST summary even though it reflects in the total?

Here are some common reasons for this issue:
 Step 1: Date Mismatch If the entry's date is outside the chosen period.
 Step 2: Check the GST Nature of the entry .

In the GSTR 1 report, Why One voucher is showing two times with same HSN code in the HSN summary section?

If the one voucher is showing two times with the same HSN code in the HSN summary section it means that you have same HSN code items with different tax rate.

I have claimed input tax credit on the portal but it is not reflecting in my return. What should I do?

IF claim ITC not reflecting on portal check:
 Step1 : CHeck filing status
 Step 2 : Reconcile with GSTR-2A/2B
 Step 3 : Check for errors
 Step 4 : Review filing period

What should I do if I am still facing errors in generating returns after downloading the latest utility in BUSY?

If you are unable to generate Gst return then ensure that after downloading the latest utility, the Excel file is renamed as the 1.9 version before proceeding with the generation process.

The software is showing tax on items that are supposed to be tax-free. What could be the reason for this?

The reason for the software showing tax on items that are supposed to be tax-free could be that the items have not been properly marked as tax-free in the item master.

Is there a specific file path I need to specify for generating the JSON file in BUSY?

No, You do not need specify a specific file path for generating the JSON file from BUSY. You can generate the return file from BUSY at any location of your system

I have multiple GST registrations, how can I file consolidated GSTR- for all registrations in BUSY?

If you have multiple GST registration then you can also generate it through after maintaining the branches in the same company. The multi branch feature is available in the enterprise model.

How do I edit information in the CSV Export file for GSTR return from BUSY?

To edit information in the CSV exported file from BUSY of GSTR1, you need to open the desired section sheet in excel and make necessary changes in that and save again.

I am getting wrong ITC claim amount when compared to government GST portal. What could be the reason for mismatch and how to correct it?I am unable to reconcile my entries in BUSY with entries in GST. What should I do to fix this?

Reason for mismatch ITC amount is :
 Step 1 : Data entry errors
 Step 2 : Late filing
 Step 3 : GST portal updates
 Step 4 : Reversal of ITC

I made a late GST return filing after the th of the month. Why is this not reflecting in the GSTR-B report? How long does it take for late return filings to show in B?

To delay in late gst filing due to :
 Step 1 : Processing time
 Step 2 : Return filing date and data update date
 Step 3 : GSTIN processing speed

Frequently AskedQuestions