Frequently Asked Questions

Q: What details should I provide to BUSY customer support for troubleshooting my problem with GST return filing?

To contact our customer support, you need to provide your BUSY’s serial number first to verify your details. Then, you can ask your query related to GST return filing.

Q: Is there a workaround I can use to successfully file returns until the problems are fixed?

We need more details to help you with your query. Which type of GST return are you trying to generate from BUSY? What kind of problems are you getting?

Q: What troubleshooting can I do on my end to resolve filing errors after upgrading BUSY?

We need more details to help you with your query. Which type of GST return are you trying to generate from BUSY? What kind of error are you getting?

Q: I need to change the date on an invoice but I can't edit it after posting. What can I do?I am trying to claim input tax credit for a bill from April in the month of June but it is not reflecting in my GSTR B. What should I do?

Login with super user or admin to edit the date of invoice Claim ITC for bill from april Step1 : Tax period Step 2 : GSTIN validation

Q: My GST return is showing in red color even though the amount looks correct. What does the red color indicate and how can I change the color to green?

Red color indicates error in entry: Step 1 : Review the entry Step 2 : Correct errors Step 3 : Reconcile with supplier Step 4 : Resubmit return

Q: Why is there a difference between the input tax credit claimed on the portal versus what is showing in the return? How do I resolve this?

If showing differnece check: Step 1 : Reconcile with GSTR-2A/2B Step 2 : Validate invoices Step 3 : CHeck entry errors Step 4 : Filing period and dates

Q: Why is my tax amount showing a difference of rupee between the invoice total and GST return total? How can I correct this minor discrepancy?

If showing difference of 1 rupee amount check: Step 1 : Check round off in BUSY Step 2 : Review invoice Step 3 : Verify gst return entry

Q: I am unable to find the option to select HSN code while filing GSTR in BUSY. How can I add it?

If unable to see the HSN Summary in the GSTR2, then you need to check the option Skip HSN Summary while generating the return. It should be disable.

Q: If we receive an order from e commerce websites and dispatch it, how do we file its GSTR1?

If you have recorded sales invoice of order received from e commerce website then you can show that voucher in GSTR1 return and also can file on portal.

Q: Is there a specific format or method to upload the HSN summary on the BUSY portal?

No, there is not specific format to upload HSN summary to portal, you just need to upload GSTR1 on portal because HSN summary is a part of GSTR1.

Solutions to common issues related to Taxation — Gst E Returns.

Support

Step-by-step Answers

What details should I provide to BUSY customer support for troubleshooting my problem with GST return filing?

To contact our customer support, you need to provide your BUSY’s serial number first to verify your details. Then, you can ask your query related to GST return filing.

Is there a workaround I can use to successfully file returns until the problems are fixed?

We need more details to help you with your query. Which type of GST return are you trying to generate from BUSY? What kind of problems are you getting?

What troubleshooting can I do on my end to resolve filing errors after upgrading BUSY?

We need more details to help you with your query. Which type of GST return are you trying to generate from BUSY? What kind of error are you getting?

I need to change the date on an invoice but I can't edit it after posting. What can I do?I am trying to claim input tax credit for a bill from April in the month of June but it is not reflecting in my GSTR B. What should I do?

Login with super user or admin to edit the date of invoice 
 Claim ITC for bill from april
 Step1 : Tax period
 Step 2 : GSTIN validation

My GST return is showing in red color even though the amount looks correct. What does the red color indicate and how can I change the color to green?

Red color indicates error in entry:
 Step 1 : Review the entry
 Step 2 : Correct errors
 Step 3 : Reconcile with supplier
 Step 4 : Resubmit return

Why is there a difference between the input tax credit claimed on the portal versus what is showing in the return? How do I resolve this?

If showing differnece check:
 Step 1 : Reconcile with GSTR-2A/2B
 Step 2 : Validate invoices
 Step 3 : CHeck entry errors
 Step 4 : Filing period and dates

Why is my tax amount showing a difference of rupee between the invoice total and GST return total? How can I correct this minor discrepancy?

If showing difference of 1 rupee amount check:
 Step 1 : Check round off in BUSY
 Step 2 : Review invoice
 Step 3 : Verify gst return entry

I am unable to find the option to select HSN code while filing GSTR in BUSY. How can I add it?

If unable to see the HSN Summary in the GSTR2, then you need to check the option Skip HSN Summary while generating the return. It should be disable.

If we receive an order from e commerce websites and dispatch it, how do we file its GSTR1?

If you have recorded sales invoice of order received from e commerce website then you can show that voucher in GSTR1 return and also can file on portal.

Is there a specific format or method to upload the HSN summary on the BUSY portal?

No, there is not specific format to upload HSN summary to portal, you just need to upload GSTR1 on portal because HSN summary is a part of GSTR1.

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