Frequently Asked Questions

Solutions to common issues related to Taxation — Gst E Returns.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I am not able to view data for June in my GSTR filing even though I have entered the purchase details. What could be the reason for this? 

GSTR1 shows only sales and sales return data not purchase data. So that your purchase details are not showing in the GSTR1 of june month.

After updating to the latest version of the software, I can only see the option for E-Return filing. Why can't I file GSTR- returns now? 

To help you better, please provide more details about your query. Which BUSY version have you updated to and which version were you using before?

My GST returns are showing errors that were previously resolved but have reappeared. Why is this happening and how can I permanently fix it? 

If GST return showing entry check the errors it showing related to transactions , HSN , Item and correct it and file the gst return

Is there a limit to how many times I can re-upload or modify data when trying to fix ID errors on a tax filing? 

There is no limit in re uploading data in GST portal . If want to fix ID related error have to contact GST portal helpline.

Is there any alternative method or government template to file GST returns if the issue of the HSN summary not showing up persists? 

Yes, you can generate CSV files of GSTR1 return from BUSY and upload them in the GST offline utility to see if the error persists.

When I try to change claim status of input tax credit, I get a pending status error. How can I fix this? 

Getting error on changing claim status:
 Step 1 : Review the claim
 Step 2 : Check for rejection or acceptance
 Step 3 : Recitfy errors

What should I do if my accounting software still shows a GST mismatch error even after making changes on my end? 

GST mismatch need to check:
 Step 1 : Double check entry
 Step 2 : Reconciliation
 Step 3 : Data accuracy
 Step 4 : Error message

Is there any setting in BUSY that needs to be configured before downloading JSON for uploading to GST portal? 

You do not need to configure any specific settings in BUSY before generating the JSON file of GST returns to upload on the GST portal.

What can cause data not being reflected properly on GST portal after uploading JSON from BUSY? 

Could you please specify which type of return you uploaded on the portal and what data is not showing up correctly on the GST portal?

Can I chat with an agent while filling my returns if I have doubts in real-time? 

No,You can't chat with agent during filing return but through telephonic support and online system connectivity with our agent you can file your GSTR Return.
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