Frequently Asked Questions

Solutions to common issues related to Taxation — Gst E Returns.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

What is the customer support number for the GST portal? I need to check with them on my GST filing status. 

To contact to customer support of GST portal. Login to GST portal go to help and contact with them on GST customer support

Why is the GST number getting picked up from the main company instead of the Branch company during GST return filing? 

You have to log in with branch user then it will pick Branch company gst number instead of your main company gst no

The BUSY shows an error saying "API under maintenance". Why am I getting this error and how can I generate invoices? 

For an error showing API under maintainence due to:
 Step 1 : Wait for maintainence to complete
 Step 2 : CHeck for updates

I forgot to upload some invoices in the previous tax period's GSTRHow can I report them now? 

There is no option to upload data of previous tax period from BUSY software. 
 But you can make amendment in portal manually.

Do I need to have a specific version of Microsoft Excel installed to use the templates? 

Yes, you need MS Excel 2010 or a newer version on your system to generate the GST return from GST templates in BUSY.

My software model is basic. Is there a direct upload option for returns on the portal? 

No, in basic model direct upload of GSTR 1 is not available you need to upgrade to Standard or enterprise model for that.

I need to upload my returns urgently. Is there any workaround while the API is down? 

While the API is down, you can try generating a JSON file of your returns and manually uploading it to the GST portal.

Whom should I contact if I am not able to resolve an error on the portal? 

If you are not able to resolve an error on the portal, you should contact the support team of the portal for assistance.

How can I troubleshoot connectivity issues when I am unable to access the BUSY portal and keep getting timeouts?How can I troubleshoot and resolve performance issues with my BUSY software? 

Check connnectivity issue:
 Step 1 : Check internet
 Step 2 : Clear cache
 Step 3 : Firewall
 Step 4 : Network issue

I am unable to see the credit notes for unregistered suppliers in my GST return even though they are showing in the documents. How can I resolve this? 

If the credit notes made to unregistered dealer below the amount of 2.5 lacs are visible in the B2C section of GSTR1.
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