Frequently Asked Questions

Q: The BUSY shows an error saying "API under maintenance". Why am I getting this error and how can I generate invoices?

For an error showing API under maintainence due to: Step 1 : Wait for maintainence to complete Step 2 : CHeck for updates

Q: I forgot to upload some invoices in the previous tax period's GSTRHow can I report them now?

There is no option to upload data of previous tax period from BUSY software. But you can make amendment in portal manually.

Q: Do I need to have a specific version of Microsoft Excel installed to use the templates?

Yes, you need MS Excel 2010 or a newer version on your system to generate the GST return from GST templates in BUSY.

Q: My software model is basic. Is there a direct upload option for returns on the portal?

No, in basic model direct upload of GSTR 1 is not available you need to upgrade to Standard or enterprise model for that.

Q: I need to upload my returns urgently. Is there any workaround while the API is down?

While the API is down, you can try generating a JSON file of your returns and manually uploading it to the GST portal.

Q: Whom should I contact if I am not able to resolve an error on the portal?

If you are not able to resolve an error on the portal, you should contact the support team of the portal for assistance.

Q: I want to revise a filed return on BUSY. What is the process?

Once the Return has been filed it cannot be rectified \ changed. You can contact to your proffesional tax consultant for further assistance.

Q: What are the different types of purchase entries I can make in BUSY?

In BUSY, you can make different types of purchase entries such as purchase voucher, purchase return, purchase order, purchase quotation, and purchase challan.

Q: Can I chat with an agent while uploading file to get live support?

Yes, you can get telephonic support from BUSY while uploading the GST return, you can also share your screen through Anydesk, Ultraviewer, etc.

Q: What all returns data can you provide for GSTR- and GSTR-B ?

Yes, BUSY provides all necessary data in compliance with GST rules for both GSTR-1 and GSTR-3B simplifies the process of managing GST returns.

Solutions to common issues related to Taxation — Gst E Returns.

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Step-by-step Answers

The BUSY shows an error saying "API under maintenance". Why am I getting this error and how can I generate invoices?

For an error showing API under maintainence due to:
 Step 1 : Wait for maintainence to complete
 Step 2 : CHeck for updates

I forgot to upload some invoices in the previous tax period's GSTRHow can I report them now?

There is no option to upload data of previous tax period from BUSY software. 
 But you can make amendment in portal manually.

Do I need to have a specific version of Microsoft Excel installed to use the templates?

Yes, you need MS Excel 2010 or a newer version on your system to generate the GST return from GST templates in BUSY.

My software model is basic. Is there a direct upload option for returns on the portal?

No, in basic model direct upload of GSTR 1 is not available you need to upgrade to Standard or enterprise model for that.

I need to upload my returns urgently. Is there any workaround while the API is down?

While the API is down, you can try generating a JSON file of your returns and manually uploading it to the GST portal.

Whom should I contact if I am not able to resolve an error on the portal?

If you are not able to resolve an error on the portal, you should contact the support team of the portal for assistance.

I want to revise a filed return on BUSY. What is the process?

Once the Return has been filed it cannot be rectified \ changed. You can contact to your proffesional tax consultant for further assistance.

What are the different types of purchase entries I can make in BUSY?

In BUSY, you can make different types of purchase entries such as purchase voucher, purchase return, purchase order, purchase quotation, and purchase challan.

Can I chat with an agent while uploading file to get live support?

Yes, you can get telephonic support from BUSY while uploading the GST return, you can also share your screen through Anydesk, Ultraviewer, etc.

What all returns data can you provide for GSTR- and GSTR-B ?

Yes, BUSY provides all necessary data in compliance with GST rules for both GSTR-1 and GSTR-3B simplifies the process of managing GST returns.

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