Frequently Asked Questions

Solutions to common issues related to TaxationGst E Returns.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Can I use Microsoft Excel version for the GST template file in BUSY?

No, you cannot use Microsoft Excel version 97 for the GST template file in BUSY.

Where can I find the HSA number to include in the upload?

You can find the HSN number in the item master mentioned in voucher 
to upload

Can I rename the output GSTR- file before uploading to government portal?

Yes, you can rename the output GSTR-1 file before uploading it to the government portal.

Unable to Generate Gstr 1 Return in Govt template

Need to Rename govt template from 2.0 to 1.9 and then generate Gstr1 eReturn again.

I am unable to find a particular report or return filing form in BUSY. How can I generate it?

Kindly tell the report name or return name you want to generate in BUSY

When exporting an invoice, it asks where the delivery is from. Should I put my address or the customer's?

You should put your own address as the 'From' address when exporting an invoice.

I want to remove an input tax credit claim I had made earlier. How can I do this?

To remove ITC:
Step 1 : Adjust in subsequent return
Step 2 : RCM

How much time will it take to generate the error reports for failed GST returns data uploads?

Generation of Error Report during upload of GSTR JSON Data Will take 15-20 Minutes

Is there any user manual or help material available for filing returns on BUSY?

Yes, there is user manual or help material available for filing returns in BUSY.

What is the minimum length of HSN code for turnover above Rs. crores?

The minimum length of HSN code for turnover above Rs.5 crores is 6 digits.
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