Frequently Asked Questions

To configure the GST portal for e-filing returns: 
 Step 1:Log in to your GST portal with the correct username and password. 
 Step 2:Go to the View Profile option and select Manage API Access. 
 Step 3:Set the duration for 30 days and confirm the settings. Check your registered mobile number and email ID. 
 Step 4:In BUSY, open the required company, go to Administration, select Configuration, and choose Features/Options. 
 Step 5:In the GST/VAT option, find the GST portal username field, enter your portal username, and save the configuration. 
 Step 6:Now, you can file GSTR1 return seamlessly.

To record & report transactions that are nil rated or exempt for GST, you need to do the following steps in BUSY:
 Step 1: When creating invoices, select the sale type as I/GST-Nil Rated or L/GST-Nil Rated and I/GST-Exempt or L/GST- Exempt depending on whether it is inter-state or intra-state.
 Step 2: In the item master, select the tax category as Nil Rated for the items that are exempt from GST.
 Step 3: When generating the GSTR1 return, choose Y for the option Show Exempt/NR/ZR Entries in Taxable Invoice separately?. This will show you the nil rated transactions in the report.

GST offline tool is used for upload CSV files of GSTR1 return which can be generated from BUSY.
 To generate CSV file of GSTR1 from BUSY you can follow these steps:
 Step 1: Open the Display menu and select GST Reports.
 Step 2: Choose GST Return and then select GSTR1 eReturn.
 Step 3: Select CSV file then enter period and generate it.
 Step 4: Now, open the GST offline tool and enter the details such as GSTIN, Financial Year, Tax period, etc.
 Step 5: Import CSV files section wise and can generate GSTR1 JSON which can be upload to GST Portal.

Currently, there is no feature available to file GSTR9 directly from the BUSY 
 Further, you can review the GSTR9 report in BUSY, and the steps to do so are as follows:
 Step 1: Go to Dispaly Menu
 Step 2: Click on Gst Reports 
 Step 3: Then click on Gst Returns option 
 Step 4: Then go to the First panel of the option and click on GSTR9 (Annual Return)
 Step 5: Then specify Date range as starting Date and Ending Date then clcik on OK button
 Step 6: Afterward, you can check your Annual Data of GSTR9

Follow the below steps to file Gstr1 e return from BUSY :
 Step 1 : Go to display
 Step 2 : Then go to Gst reports.
 Step 3 : Then go to Gst returns. 
 Step 4 : Then go to gstr 1 e return.
 Step 5 : Select the month for which you are filing Gstr 1 return
 Step 6 : Select the filing mode like json or direct upload 
 Step 7 : Check possible errors And generate report then upload.
 Step 8 : If you had generated report through json mode then upload that file on GST portal.

To verify the HSN code and GSTIN Number before generating the E-Invoice then follow these steps.
 Step 1. Go to Transaction menu and click on GST Misc. Utilities.
 Step 2. Then click on validate GSTIN online and select single GSTIN or Multiple GSTIN as per your need.
 Step 3. If select multiple then select all to shown GSTIN and click on Load button.
 Step 4. Then click on validate online button to validate the GSTIN number.
 Now To validate HSN online then click on validate HSN online button under GST Misc. Utlity from trnasaction menu.
 and proceed the same above process.

If the exported GSTR1 not showing the all bills which you have entered in BUSY, Then you need to check that voucher and verify the sale / purchase type and tax bill sundries. And correct the mistakes and save again that vouchers. Further, you can check these common steps to fix it.
 Step 1. The tax account selected in the sale/purchase type and tax bill sundries is incorrect.
 Step 2: The tax type selected in the tax accounts, such as IGST, CGST, SGST, etc., is wrong.
 Step 3: The accounting configurations in the bill sundry are not as per your requirements.

If you encounter issues while uploading the GSTR 1 please follow the provided steps.
 Step 1: Check the error report before uploading and correct the error. 
 Step 2: Check user name entered in the GST VAT option is correct.
 Step 3: Make sure your API access is enabled on gst portal.
 Step 4: Make sure your internet connection is working.
 Step 5: Make sure BUSY has complete access of internet in firewall or in antivirus. 
 If Still having any issue then you can contact us on our centralized help line number i.e 8282828282 or mail
 at support@busy.in

To ensure a successful download of your GSTR-1 file in BUSY, you can follow these steps:
 Step 1 : Make sure you have a stable internet connection.
 Step 2 : Check if your BUSY is up to date.
 Step 3 : Verify that you have the necessary permissions to download GSTR-1 reports.
 Step 4 : Double-check the file path where you want to save the downloaded file.
 Step 5 : Disable any antivirus or firewall temporarily to prevent interference with the download process.
 Step 6 : If you encounter any errors, try restarting the software and attempting the download again.

HSN CODE:The Harmonized System of Nomenclature (HSN) is an internationally accepted method of naming, classifying and identifying products. HSN codes are used to classify goods to calculate GST.
 To validate or verify the hsn code for GSTR return upload need to follow below given steps
 Step 1:Go to transactions menu and select GST misc. utilities.
 Step 2:After that select validate hsn online.
 Step 3:Next hsn validation window will open and from their you need to specify options for load hsn data.
 Step 4:Then click on load data button.
 Step 5:Lastly after loading process complete click on validate button.