Frequently Asked Questions

Here are some common reasons and solutions:
 Step 1: Any errors or missing information can prevent GSTR-1 file generation.
 Step 2: Missing invoices can lead to incomplete GSTR-1 data.
 Step 3: Make sure you have the latest version of BUSYinstalled.
 Step 4: Confirm that you are using the correct file format when attempting to generate the GSTR-1 file. Step 5: Check if there are any server issues on the government's GST portal or if you are experiencing internet connectivity problems.
 Step 6: Make sure that you have selected the correct return period and date range for which you want to generate the GSTR-1 file.

Here are some common reasons and solutions:
 Step 1: Any errors or missing information can prevent GSTR-1 file generation.
 Step 2: Missing invoices can lead to incomplete GSTR-1 data.
 Step 3: Make sure you have the latest version of BUSYinstalled.
 Step 4: Confirm that you are using the correct file format when attempting to generate the GSTR-1 file. Step 5: Check if there are any server issues on the government's GST portal or if you are experiencing internet connectivity problems.
 Step 6: Make sure that you have selected the correct return period and date range for which you want to generate the GSTR-1 file.

You can generate the GST returns from BUSY through JSON, CSV and goverment templates from below steps.
 Step 1: Click on Display Menu
 Step 2: Then Gst Reports
 Step 3: Then Gst Returns
 Step 4: Then GSTR-1 E retrun or GSTR 3B Ereturn
 Step 4: Select the option as per Govt Template. You will get the gst templates from the GST portal.
 Step 5: Specify the GST template path & Ereturn Folder Path.
 Step 6: Download the GST Offline Tool from GST Portal
 Step 7: Select the Excel Generated template data from BUSY.
 Step 8: Create JSON file and Upload it on GST Portal.

To enable API access on the GST portal to direct upload GSTR-1 eReturn from BUSY, you need to follow these steps:
 Step 1: Visit the GST portal at gst.gov.in and click on Login.
 Step 2: Enter your credentials to login to your account.
 Step 3: On the top right, click on My Profile option.
 Step 4: Under the quick-links panel, select Manage API Access.
 Step 5: Select Enable API as Yes and choose the desired duration from the dropdown. You can select a minimum of 6 hours or a maximum of 30 days.
 Step 6: Click on ‘Confirm’ to activate the API session.

If You forgot to file Your GST return for last month in BUSY Follow These steps: 
 1.If You Forgot to file Your GST return contact to your CA or Accountant For Further Assistance. 
 2.In BUSY you can Download Your GST Report For Any Month. 
 3.For Download GST Return Go To the Display Menu 
 4.Then Select GST Reports Then Click on GST Return. 
 5.Then Select GST return What you want to file. 
 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

If you want to directly upload GSTR 1 from BUSY then please follow the given steps
 Step 1: Navigate to Display then click on GST Reports
 Step 2: Select GST Returns and then choose GSTR-1 eReturn
 Step 3: Click on Direct Upload which will lead you to the GST VAT configuration.
 Step 4: In this section, enter your GST portal username and save your settings.
 Step 5: After entering the OTP, proceed to upload the file directly.
 If you encounter any issues, please don't hesitate to contact us at our centralized helpline number
 which is 8282828282, or send an email to support@busy.in

If you can't find the Purchase Return Voucher in the BUSY, it won't show in Excel either. To check for this issue, follow these steps:
 Step 1: You might have mistakenly selected the GST Nature as a Debit Note issued against sale under Dr. Note (w/o items) or entered a Credit Note issued against sale as GST NATURE under Cr. Note(w/o items) voucher.
 To fix this, follow the steps below:
 Step 1: Either select Cr. Note Received against purchase under the Dr. Note (w/o items) voucher or select Dr. Note received against purchase under the Cr. Note (w/o items) voucher.

To generate GSTR 3B report in BUSY, you can follow these steps:
Step 1: Open your company and go to Display menu.
Step 2: Select GST Reports and click on GST Returns.
Step 3: Then, click on GSTR 3B and enter the date range and can see the report of the selected period.
If you wish to add or update your GST number in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Features / Options and click on GST / VAT.
Step 3: Here, you can add or update your GST number in the GSTIN field and save changes.

If you want to export JSON files from BUSY to ensure proper upload to the portal please follow the given 
 steps
 Step 1: Make sure have the latest version of BUSY. 
 Step 2: Make sure using the latest format of gstr 1 ereturn.
 Step 3: Make sure you have selected the correct options and filters while exporting the JSON file.
 Step 4: Please check the error report before proceeding to upload or generate. 
 If you encounter any issues, please don't hesitate to contact us at our centralized helpline number
 which is 8282828282, or send an email to support@busy.in

If some of the customer's GST numbers not showing up in the filed GST returns, you can check the following options:
 Step 1: Go to administration then select master and click on accounts
 Step 2: Then click on modify and mention the name of party whose GST number was not showing 
 Step 3: Open party master in modify and click on validate GSTIN online 
 Step 4: Check if mentioned correct GST number if not correct it the status of the GSTIN 
 Step 5: Check he status of the GSTIN If inactive or suspendend contact the part and confirm .