Frequently Asked Questions

In BUSY, we can upload sales, sales return, and credit/debit note data directly to the portal through the GSTR-1 Direct Upload option. 
 Please follow the below steps to upload GSTR 1 directly from BUSY to portal. 
 Step 1: Go to administration then configuration 
 Step 2: Then click on Features and option 
 Step 3: Select GST/VAT tab 
 Step 4: Mention GSTIN and GST portal username and then save the configuration 
 Step 5: Login GST portal 
 Step 6: Now Go to my profile section 
 Step 7: Click on Manage API access 
 Step 8: Click on YES and mention duration for same. 
 Step 9: Go to Display and select GST report 
 Step 10: Click on GST return 
 Step 11: Select GSTR-1 e return 
 Step 12: Proceed for Direct upload 
 Step 13: Mention date and check possible error 
 Step 14: Mention the OTP received on you registered mail id and mobile number. 
 Step 15: Upload the GSTR1 
 Note: BUSY does not have a provision for filing returns. Additionally, you can only upload GST returns from BUSY. For any OTP issues for filing return, it is recommended to contact the GST portal support for assistance in resolving the issue.

If you have recorded purchases using the purchase voucher in BUSY software and you are unable to see all the data in the GST report, follow these steps to resolve the issue:
 Step 1: Take a backup of all the data.
 Step 2: Run the Reindex databases and regenerate the dual voucher.
 If you have created a Journal voucher for any purchase but it is not appearing in the GSTR2 report, consider the following:
 Step 1: Check the GST nature, which should be Registered Expense (B2B).
 Step 2: While saving the voucher, ensure that all the details are filled completely in the registered expense window.
 If you are not using the monthly ITC tagging option for purchase, set "N" to pick the relevant ITC from the "Monthly ITC Tagging" option while opening the GST Summary or GSTR3B Report.
 Additionally, if you have set Skip in GST Report as "Y" in the purchase type of the purchase voucher, the vouchers will not show in the GST Report. Keep an eye on it.
 By following these steps, the voucher will start appearing in the GSTR2 and GSTR3B report automatically.

No, currently live chat support is not available. Further you can raise the query on support@busy.in
 Here are the steps to be followed for configure and generate GST Return filing directly from BUSY:
 Step 1: Go to Administration Menu
 Step 2: Click on Configuration option 
 Step 3: Then Click on Feature and option 
 Step 4: Then Click on GST/VAT feature 
 Step 5: Please ensure that your GST number is correctly entered in the GSTIN field
 Step 6: Make sure GST Portal username is accurately provided in the corresponding field located on the right side of the window.
 Step 7: Then go to Dispaly Menu 
 Step 8: Click on Gst Reports 
 Step 9: Then click on gst Returns 
 Step 10: Then click on second panel of the option
 Step 11: Select the respective return that you want to generate.
 Step 12: This action will display five methods for generating the return.
 Step 13: Then select the appropriate method, specify the date range by setting the starting and ending dates
 Step 14: Then review for any errors. If errors are detected, proceed to resolve each of them.
 Step 15: Afterward, proceed to generate GST Return

If GSTR-1 JSON file is not getting uploaded on the portal there could be several reasons for this:
 1.you need to check for errors in transaction,HSN Summary and document summary.
 2.You need to check voucher number cant be blank in voucher,
 3.Sales Voucher Number cannot be start with zero.
 4.Sales Voucher Number cannot be more than 16 characters.
 5.HSN code should be Numeric and as per Aggregate Anual Turnover.
 6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
 7.GST number should be Active and correct 
 8.mention correct state in account masters.
 9.Check bill sundries accounts taggings.
 If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool. After that, you can check what issues there are with which invoice. Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.

To ensure all data syncs correctly between BUSY and the GST filing portal you can use the Gst reconciliation option. steps to follow to reconcilie GSTR in BUSY.
 Step 1: Go to administration menu and select configuration option.
 Step 2: In configuration option select feature and option and click on GST/VAT.
 Step 3: Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 4: After that login your GST portal and Go to your Return dashboard.
 Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7: Then Click on confirm button to save.
 Step 8: Then Go to transcation menu and select gst misc. utilities option.
 Step 9: In gst misc. utilities option select download GSTR json data and select the relevant return to download json file in BUSY.
 Step 10: After donwloading return from gst misc. utilites option select Reconcile GSTR data to reconcile the return.

while generating gstr1 from BUSY and its showing errors and mistakes so you can rectify to follow these steps:
 1.You need to check for errors in transaction,HSN Summary and document summary.
 2.You need to check voucher number cant be blank in voucher,
 3.Sales Voucher Number cannot be start with zero.
 4.Sales Voucher Number cannot be more than 16 characters.
 5.HSN code should be Numeric and as per Aggregate Anual Turnover.
 6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
 7.GST number should be Active and correct 
 8.mention correct state in account masters.
 9.Check bill sundries accounts taggings.
 If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool. After that, you can check what issues there are with which invoice.Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.

If you are facing Gstr1 direct upload issues in BUSY you can check these things:
 1:You need to check errors in Transactions,HSN summary and Document Summary if there is any error you can check and resolve it.
 2:You need to check voucher number cant be blank in voucher,
 3.Sales Voucher Number cannot be start with zero.
 4.Sales Voucher Number cannot be more than 16 characters.
 5.HSN code should be Numeric and as per Aggregate Anual Turnover.
 6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
 7.GST number should be Active and correct 
 8.mention correct state in account masters.
 9.Check bill sundries accounts taggings.
 If OTP issue is coming,You need to Go Gst/VAT and check gst portal user name mention correct or not,or check on portal API Access is given or not.if not give api access,login gst portal then click profile icon,click manage API Access and give access to 30 Days valid and confirm,it will be uploaded directly from BUSY.
 If still having same issue then you can contact us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096

While export file from BUSY in excel/csv,the default path is set as the company folder in which your data is saved but you can change the default path for file by selecting new path for excel/csv file and this path will saved.And if you are getting error "Rate cannot be empty in HSN data for the specified period" while filing GST returns,follow the given steps in BUSY
 Step 1 Go to display and then GST reports
 Step 2 Select GST returns and then different gst returns will be dispalyed
 Step 3 Select the required GST return like gstr 1 and then select the return period and open the report
 Step 4 Data will be shown section wise in gst return and we can enter in section and all the transactions of that section will be displayed
 Step 5 In columns shown in transactions listed,check hsn code column with tax rate column
 Step 6 If any transaction found with blank rate for particular hsn, open the transaction and selcet the item in it and modfiy it and then enter rate for particular hsn code item and save the changes by resaving

You can find error code and messages during GST return filling in below option.
 Step 1: Go in display.
 Step 2: Select in GST report.
 Step 3: Click on GST returns.
 Step 4: Select relevant GSTR return option.
 Step 5: Select repot generated basis option.
 Step 6: Define report options as, Start date , end date and other configuration.
 Step 7: Then select ok.
 Step 8: And a window will appear which some error options.i.g.
 .Check errors in transactions.
 .Check errors in HSN summary.
 Above are the erros which you found while generting GST return. 
 Solution 2
 You can fix the issue of invalid entries in BUSY while generating GST return file.
 Step 1: Select the latest rule for filling GST e return.
 Step 2: Check invoice amount match or not.
 Step 3: Check invoice numbering is correct or not.
 Step 4: Validate party GSTIN.
 Step 5: Validate HSN code for particular item like, It belongs to same category as Goods or Service.
 Step 6: Check is theres any blank HSN item.
 Step 7: Select relevant tax type.
 Step 6: Make sure your BUSY is update with latest release.

To take a backup of your data before upgrading BUSY version, you can follow these steps:
 Step 1:Open BUSY.
 Step 2:Go to the company menu.
 Step 3:Select Backup Data option.
 Step 4:Choose the location where you want to save the backup file and make sure to select all F.Y.
 Step 5:Click on Ok button to save.
 Step 6:Wait for the backup to complete and make sure to verify the backup file.
 To troubleshoot GSTR1 direct upload errors in BUSY, you can try the following steps:
 Step 1:Go to administration menu and select configuration option.
 Step 2:In configuration option select feature and option and click on GST/VAT.
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 4:After that login your GST portal and Go to your Return dashboard.
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7:Then Click on confirm button to save.