Frequently Asked Questions

If you are facing issues while uploading your GST returns and your accounting software is not showing the correct balance in your bank account, there are a few steps you can take to resolve these problems:
 Step 1 : Check for errors in your return file
 Step 2 : Try lastest software update
 Step 3 : Check internet connection
 Step 4 : Clear cache
 For bank not showing correct balance in that case you should review your bank statement and check all transactions recorded correctly.

You can tag multiple voucher series of credit notes in a single voucher series group so that when you open GSTR1 then you can select that voucher series group and can see all the credit notes. To do the same in BUSY, follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Select Voucher series configuration then click on Voucher Series Group Management.
 Step 3: Next, click on Add Voucher Series Group and tick the series as required then save changes.

To upload sales and purchase data from BUSY to the GSTN portal, follow these steps:
1. Reconcile the data in BUSY.
2. You can either directly upload the data to the portal from BUSY or download the JSON file and upload it manually.
3. Alternatively, you can use the offline tool provided by the government to upload the data in a government template format.
4. Once the data is uploaded, you can file the GST return from the portal.
For additional information, please refer to our YouTube Channel - https://www.youtube.com/@BUSYAccounting

If you are unable to download Template from Gst Portal after following recommend steps then please check the below steps :
 Step 1: Check Your Internet Connection is stable and working proeprly 
 Step 2: Verify if there is any antivirus software installed on your system. Disable it as it might be blocking the file you are trying to download from the portal.
 Step 3: Clear your web browser cache or cookies 
 Step 4: Try to download the Template from another web Browser

If you did not get OTP for uploading GSTR-1 return from BUSY then, you need to check these steps: 
 Step 1: Make sure you have enabled API Access on the GST portal. 
 Step 2: Check you have entered correct GSTIN of your company.
 Step 3: Ensure that the GST Portal Name is mentioned correctly in BUSY.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If you are unable to view filed GST returns then please follow the given steps
 Step 1: Go to Display then GST reports
 Step 2: Then GST returns then GSTR 1 and select the month which you want to see then ok.
 Step 3: Further for the confirmation information reflect in BUSY you can cross check same in the GST portal
 If Still having any issue then you can contact us on our centralized help line number i.e 8282828282 or mail
 at support@busy.in

Here are the steps for downloading the latest offline Tools in BUSY:
 Step 1: Open your web browser and type gst.gov.in
 Step 2: Then go to the Downlaod Menu 
 Step 3: Then Click on Offline Tools option 
 Step 4: Then click on GST offline Utility and click on downlaod button for start donwloading 
 Step 5: Once the file has been downloaded successfully, proceed by extracting it Then navigate to the GST utility folder and rename the Excel file as 1.9 version.

Here are the steps for downloading the latest offline Tools in BUSY:
 Step 1: Open your web browser and type gst.gov.in
 Step 2: Then go to the Downlaod Menu 
 Step 3: Then Click on Offline Tools option 
 Step 4: Then click on GST offline Utility and click on downlaod button for start donwloading 
 Step 5: Once the file has been downloaded successfully, proceed by extracting it Then navigate to the GST utility folder and rename the Excel file as 1.9 version.

You can contact your concerned CA or tax professional to seek guidance regarding the documents required for GSTR-9 return.
 Further in BUSY ,you can get the GSTR-9 report for display purposes by following the steps.
 Step 1: Go to Display then click on GST reports
 Step 2: Then select the GST return option
 Step 3: Now Click on GSTR 9 (Annual return) option and mention the Date range for whole year
 Step 4: After click on OK tab , GSTR 9 is ready to display.

You should follow below steps to fix the error which is stating that the bill-to-party code should be a minimum of 3 digits while generating an invoice in BUSY:
 Step 1: Go in party master.
 Step 2: In bottom of party master there's an option to mention pincode.
 Step 3: Save the configuration.
 Step 4: Define pincode in transport winodw as well.
 Step 5: Save and check.
 For further you can contact to our Helpline No. 8282828282 or can share your concern on support@busy.in