Frequently Asked Questions

If facing issue in hsn code validation can check with internet change or disable antivirus if antivirus installed and if still same problem then can check after some time may be issue from backend.
 Steps to take backup in BUSY.
 Step 1: Go to company menu and select backup data option.
 Step 2: In backup data window select path for backup and make sure to select all F.Y.
 Step 3: Lastly click on ok button to start the process of backup.

You need to update the party master in BUSY with the GST number for any issue of missing GST no. in B2B transactions of GSTR1. Here are the steps to do so:
 Step 1: Go to Administration and click on Masters.
 Step 2: Click on Account and then Modify.
 Step 3: Select the party of which GST no. is missing.
 Step 4: Enter the GST number in GSTIN field and save again.
 Note: Take latest backup of your data before making any changes.

BUSY ensures that all your GST entries and reports are compliant with the GST specifications. It will alert you at the entry level if there is any mistake or inconsistency. It will also show you any errors in the reports if your data is not updated according to GST rules.
 Furthermore, When you generate return or direct upload GSTR1 from BUSY to GST portal, BUSY will validate your return file and notify you if there is any non compliance with the GST specifications.

if JSON files exported from BUSY not getting upload to the portal then please follow the provided steps.
 Step 1: Make sure created with the latest format of GSTR 1 ereturn.
 Step 2: Make sure correct month you have choosen on portal. 
 Step 3: Ensure you are selecting the correct JSON file to upload. 
 If you encounter any issues, please don't hesitate to contact us at our centralized helpline number
 which is 8282828282, or send an email to support@busy.in

Yes, you can still generate GST returns in BUSY 9.1 even if the reports are not showing the correct amounts. However, it is recommended to resolve the issues and ensure the accuracy of the reports before filing the returns as BUSY software does not reflect or warn if have made any amount or entry mistake manually and also recommended to update to latest release version of BUSY and then generate gst returns as latest release includes chnages made by government in gst returns

To modify the HSN code for an existing item if it was incorrectly entered in BUSY need to follow below given steps.
 Step 1:Go to the Administration menu and select masters option.
 Step 2:In masters option select item and then select modify option.
 Step 3:After that specify the name of the masters and then modify item master window will open.
 Step 4:Then navigate to the hsn field and menition the correct hsn code.
 Step 5:Click on save button to save the changes.

If you opened or selected the wrong template file for GSTR 1 generation then it
 will show you that template file does not exist in path.then please follow the given 
 steps
 Step 1: Check you have set the right folder where you have the template.
 Step 2: Make sure you are using the latest version of template and rename it 
 to 1.9 in place of 2.0.
 Step 3: Try replacing the template again. after download new template from 
 portal.

To view HSN code and units of measure for an item in BUSY you can follow these steps:
 Step 1:Open the BUSY Accounitng Software on your system.
 Step 2:Open the selected company.
 Step 3:Go to Administration then Go to miscellaneous data entry, then open Update HSN/SAC Description. A window will appears where you can update the HSN code, unit name, and description. There is a tab below given as Load HSN where you can check what HSN code and units you have defined.

To claim the input tax credit (ITC), you need to file the GSTR3B return on the GST portal. You can generate the GSTR3B return from BUSY by following these steps:
 Step 1: Open the Display menu and select GST Reports.
 Step 2: Choose GST Return and then click on GSTR3B eReturn.
 Step 3: Choose the report format you want to generate, such as JSON, As per Govt. Template, or Plain Excel.
 Step 4: Enter the period and press Ok to generate the return

Here are the different ways to file GSTR-1 from BUSY:
 Step 1: Go to Display tab and click on GST Reports.
 Step 2: Select GST Returns and choose the return options the you want to generate such as GSTR-1 eReturn, GSTR-3B eReturn, etc.
 Step 3: Select Report to be generated options such as Direct Upload, JSON, CSV File, etc.( Direct Upload option is currently available for GSTR-1 only).
 Step 4: Enter the period and can generate GST Returns according to the option selected.