Frequently Asked Questions

To handle errors or issues in the generated reports, you can follow these steps:
 1. Identify the specific error or issue in the report.
 2. Check for any invalid entries or exclusions that may be causing the problem.
 3. Verify the accuracy of the data entered into the system.
 4. Make sure that all necessary IDs and details have been created in the software.
 5. If the error persists, consult with an accountant or seek assistance from the software's customer support team for further troubleshooting and guidance.

Yes, all returns can be filed using BUSY. For this, you need to check the below steps:
Step 1: Go to the Display tab and click on GST Reports.
Step 2: Select GST Returns and choose the return options you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc.
Step 3: Select Report to be generated options such as Direct Upload, JSON, CSV File, etc. (The direct upload option is currently available for GSTR-1 only.)
Step 4: Enter the period, and you can generate GST returns according to the option selected.

If you want to file GST Returns from BUSY, you can follow these steps: Step 1: Go to Display tab and click on GST Reports. Step 2: Select GST Returns and choose the return options the you want to generate such as GSTR-1 eReturn, GSTR-3B eReturn, etc. Step 3: Select Report to be generated options such as Direct Upload, JSON, CSV File, etc.( Direct Upload option is currently available for GSTR-1 only). Step 4: Enter the period and can generate GST Returns according to the option selected.

If there are invoice value and taxable value deviation while generate GST return form in BUSY ,follow below instructions: 
 : Update your BUSY with latest release. 
 : Go in GST return option. 
 : Select GST return. 
 : Under it click on GSTR e return. 
 : Select relevant GSTR return like GSTR 1,GSTR 2,GSTR 3. 
 : Define report period. 
 : Disable "Treat taxable amount and tax amount as invoice value " option 
 : Check all possible error and generate again.

If you are unable to upload the GSTR1 file to the portal due to an error, you can try the following steps:
 Step 1: Check the invalid data description shown and if error showing while upload jason then download the error report to understand the specific issue causing the upload error.
 Step 2: Correct the data as mentioned in the error 
 Step 3: If there are any errors in the generated file, regenerate it and ensure that it is error-free before attempting to upload again.

There could be several reasons for not importing the gst data file into the offline tool.
 1. Older gst offline tool: Make sure you have the latest offline utility to generate gst return.
 2. Older BUSY release: Make sure you have the latest software updates installed in the system to generate gst return.
 3. Missing information in gst return: If you have entered wrong information relating to GSTIN of party, invoice number, hsn code in item master it can also create problem while generating gst return.

If you are unable to see the gst returns option from BUSY then please follow the given steps
 Step 1: Go to display
 Step 2: Then gst report if gst report is not there
 Step 3: Then please check you have full right to access return feature 
 Step 4: Then please check GST must be enabled
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

To verify whether all invoices are uploaded on the GST portal, please follow the steps given below :
 Note : After successfully uploaded the voucher on the Gst Portal
 Step 1: Go to Display Menu 
 Step 2: Click on Gst Reports 
 Step 3: Then click on Gst returns 
 Step 4: Next, click on the first panel of the options and click on the reports section and then select the report .
 Step 5: Then check document summary with the GST portal dashboard

Troubleshooting steps when hsn code not validating from BUSY
 Step 1:Firstly check your BLS is active or not, if active then follow below steps. 
 Step 1:Check your internet connection it should be properly working.
 Step 2:If internet is properly working still problem then check with exclude BUSY from antivirus if installed.
 Step 3:If same problem then check with ping util.
 Step 4:If util not pinging need to consult your internet service provider.
 Step 5:If same problem exist check after some time may be backend issue.

1: While generating a GST Return, you should check all possible error tabs first so that you can clear all errors and then proceed. 
 2: If the user is using the standard/enterprise model and if you are filling GSTR1, then the user can proceed with the direct upload option of BUSY. Because of direct upload, you can check through which error you are unable to upload GSTR1. 
 3: The user can check through offline tools of return after downloading the error file from the portal.