Frequently Asked
Questions

Q: How can I upload files/returns again after fixing the issues in BUSY?

To upload files/returns again after fixing the issues in BUSY, you can follow these steps Step 1 Go to display and then GST reports Step 2 GST returns and and gst e returns will be shown Step 3 Select the correct GST e return and proceed Step 4 Select the method to generate e retrun as given Step 5 Secect the gst e retrun time period,set file path and check errors and proceed

Q: How do I correct an error saying a voucher number already exists?

To correct an error saying a voucher number already exists, you can try the following steps: Step 1: Check if you have used the same voucher number in any other voucher series Step 2: If the voucher number is already used, you can change the existing voucher to resolve the error. Step 3: Make sure to create a new voucher with a unique voucher number to avoid any conflicts.

Q: What should I do if reconciliation entries are not getting highlighted?

Points to remember when entries are not showing in the reconcile GSTR data feature 1. Make sure your have entered the relevant purchase voucher in BUSY. 2. Make sure while reconcile the GSTR data from GST misc. utilities you have selected the corrrect period. 3. Make sure you have mentioned correct GST number of supplier in account master. 4. Make sure your voucher number and date are correctly mentioned in purchase voucher.

Q: How can I identify cancelled vouchers/invoices after filing GST?

In BUSY you can check the cancelled vouchers report by using these steps: Step 1: Go to Display menu and click on Check List. Step 2: Select Voucher Numbering Reports and then Cancelled Vouchers Nos. Step 3: Select the Voucher type and date ragne and can see the cancelled voucher report. Further if you filed return and want to check on portal then you may need to consult with your CA or Accountant.

Q: How to file GSTR-1 directly from BUSY

GSTR-1 shows details of outward supplies of goods and services. From BUSY we have Automatic upload options available in Standard and Enterprise edition. To file GSTR-1 directly from BUSY follow the below steps: Step 1: Mention GST number and portal user name in GST/VAT. Step 2: Allow API Access for 30 days from the GST portal. Step 3: Then can upload return from Display>GST Reports>GST returns>GSTR-1 E-return. This feature is available with an active BLS of BUSY.

Q: I am unable to see the tax adjustment options in the software. Why is this happening and how can I get access?

If you are unable to see the tax adjustment options then please follow the given Steps Step 1: Go to display menu then GST reports then gst summaries then gst gst summary. Step 2: Then enter start date and end date then enable the desired option then OK. Step 3: Then press F4 then post voucher window will open where in you have option to post adjustment entries.

Q: I need to upload changes for the month of june from the BUSY software. How can i do that?

If you want to upload changes for the month of june then please follow the given steps Step 1: If you want to upload the changes after filing then please coordinate to CA or or accountant to know how to update changes on portal after filed. Step 2: If you want to upload changes before filing then reset the uploaded file from GST portal and re upload data with changes.

Q: My GST returns are showing errors even though data is entered correctly. What could be the reason for this?

If data showing error while generate gst return make sure you follow some steps: Step1: Install latest version of BUSY 21 Step2: Check transaction summary or hsn summary or document summary error in BUSY before generating return file. Step3:If generated any error report in portal after uploading return file can download error report and open it in latest gst offline tool to find the error and do rectify error and can check.

Q: The Chrome browser shows "network issue" when trying to upload GST details from BUSY. How to fix this?

to fix the Network issue When trying to uploding GST details BUSY Software check following step to resolve Issue Step 1: Disiable the antivirus or mircrosoft difender security Step 2: Check firewell and disiable the firewell Step 3: check forewell port if showing blok unblok it. Step 4: Clear your browser and cookies file Step 5: try using a different browser as mozila firefox or Microsoft Edge

Q: I want to change the default report period from monthly to quarterly. How can I do this?

To change the default report period from monthly to quarterly, You can follow the given steps : Step 1. Go to Administration Step 2. Then click on Configuration Step 3. Select Feature and options Step 4. Then click on GST\VAT Step 5. Change the status of Return Filling Frequency from Monthly to Quaterly Step 6. Now if you open report you can see it's on quaterly basis.

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How can I upload files/returns again after fixing the issues in BUSY?

To upload files/returns again after fixing the issues in BUSY, you can follow these steps
 Step 1 Go to display and then GST reports
 Step 2 GST returns and and gst e returns will be shown
 Step 3 Select the correct GST e return and proceed
 Step 4 Select the method to generate e retrun as given
 Step 5 Secect the gst e retrun time period,set file path and check errors and proceed

How do I correct an error saying a voucher number already exists?

To correct an error saying a voucher number already exists, you can try the following steps: 
 Step 1: Check if you have used the same voucher number in any other voucher series 
 Step 2: If the voucher number is already used, you can change the existing voucher to resolve the error. 
 Step 3: Make sure to create a new voucher with a unique voucher number to avoid any conflicts.

What should I do if reconciliation entries are not getting highlighted?

Points to remember when entries are not showing in the reconcile GSTR data feature
 1. Make sure your have entered the relevant purchase voucher in BUSY.
 2. Make sure while reconcile the GSTR data from GST misc. utilities you have selected the corrrect period.
 3. Make sure you have mentioned correct GST number of supplier in account master.
 4. Make sure your voucher number and date are correctly mentioned in purchase voucher.

How can I identify cancelled vouchers/invoices after filing GST?

In BUSY you can check the cancelled vouchers report by using these steps:
 Step 1: Go to Display menu and click on Check List.
 Step 2: Select Voucher Numbering Reports and then Cancelled Vouchers Nos.
 Step 3: Select the Voucher type and date ragne and can see the cancelled voucher report.
 Further if you filed return and want to check on portal then you may need to consult with your CA or Accountant.

How to file GSTR-1 directly from BUSY

GSTR-1 shows details of outward supplies of goods and services. From BUSY we have Automatic upload options available in Standard and Enterprise edition. 
To file GSTR-1 directly from BUSY follow the below steps:
Step 1: Mention GST number and portal user name in GST/VAT.
Step 2: Allow API Access for 30 days from the GST portal.
Step 3: Then can upload return from Display>GST Reports>GST returns>GSTR-1 E-return.
This feature is available with an active BLS of BUSY.

I am unable to see the tax adjustment options in the software. Why is this happening and how can I get access?

If you are unable to see the tax adjustment options then please follow the given 
 Steps 
 Step 1: Go to display menu then GST reports then gst summaries then gst
 gst summary.
 Step 2: Then enter start date and end date then enable the desired option 
 then OK.
 Step 3: Then press F4 then post voucher window will open where in you have 
 option to post adjustment entries.

I need to upload changes for the month of june from the BUSY software. How can i do that?

If you want to upload changes for the month of june then please follow the given steps
 Step 1: If you want to upload the changes after filing then please coordinate to CA or 
 or accountant to know how to update changes on portal after filed.
 Step 2: If you want to upload changes before filing then reset the uploaded file from 
 GST portal and re upload data with changes.

My GST returns are showing errors even though data is entered correctly. What could be the reason for this?

If data showing error while generate gst return make sure you follow some steps:
 Step1: Install latest version of BUSY 21 
 Step2: Check transaction summary or hsn summary or document summary error in BUSY before generating return file.
 Step3:If generated any error report in portal after uploading return file can download error report and open it in latest gst offline tool to find the error and do rectify error and can check.

The Chrome browser shows "network issue" when trying to upload GST details from BUSY. How to fix this?

to fix the Network issue When trying to uploding GST details BUSY Software check following step to resolve Issue 
 Step 1: Disiable the antivirus or mircrosoft difender security 
 Step 2: Check firewell and disiable the firewell 
 Step 3: check forewell port if showing blok unblok it. 
 Step 4: Clear your browser and cookies file 
 Step 5: try using a different browser as mozila firefox or Microsoft Edge

I want to change the default report period from monthly to quarterly. How can I do this?

To change the default report period from monthly to quarterly, You can follow the given steps : 
 Step 1. Go to Administration 
 Step 2. Then click on Configuration 
 Step 3. Select Feature and options 
 Step 4. Then click on GST\VAT 
 Step 5. Change the status of Return Filling Frequency from Monthly to Quaterly 
 Step 6. Now if you open report you can see it's on quaterly basis.

Frequently AskedQuestions