Frequently Asked Questions

Solutions to common issues related to TaxationGst E Returns.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

What should I do if reconciliation entries are not getting highlighted?

Points to remember when entries are not showing in the reconcile GSTR data feature
1. Make sure your have entered the relevant purchase voucher in BUSY.
2. Make sure while reconcile the GSTR data from GST misc. utilities you have selected the corrrect period.
3. Make sure you have mentioned correct GST number of supplier in account master.
4. Make sure your voucher number and date are correctly mentioned in purchase voucher.

How can I identify cancelled vouchers/invoices after filing GST?

In BUSY you can check the cancelled vouchers report by using these steps:
Step 1: Go to Display menu and click on Check List.
Step 2: Select Voucher Numbering Reports and then Cancelled Vouchers Nos.
Step 3: Select the Voucher type and date ragne and can see the cancelled voucher report.
Further if you filed return and want to check on portal then you may need to consult with your CA or Accountant.

How to file GSTR-1 directly from BUSY

GSTR-1 shows details of outward supplies of goods and services. From BUSY we have Automatic upload options available in Standard and Enterprise edition. 
To file GSTR-1 directly from BUSY follow the below steps:
Step 1: Mention GST number and portal user name in GST/VAT.
Step 2: Allow API Access for 30 days from the GST portal.
Step 3: Then can upload return from Display>GST Reports>GST returns>GSTR-1 E-return.
This feature is available with an active BLS of BUSY.

What are the consequences of incorrect voucher entries and invalid HSN codes in GSTR-?What is the process for resetting CTIN on the GST portal?

The consequences of a GSTR1 return containing incorrect voucher entries and invalid HSN codes are that it will not be uploaded on the GST portal or it will be uploaded with errors. This is because the portal validates the data before accepting it. As a result, not all the data will be uploaded on the portal.
For reseting the CTIN on portal you may need to consult with your CA or Accountant.

I tried using the "skip e-invoice" option when submitting my return, but it did not work. What should I do?

To upload GSTR 1 return without e invoice details, follow these steps:
Step 1: Go to display section and select gst reports.
Step 2: Select the gst returns and then select GSTR1 eReturn option.
Step 3: Click on direct upload button and then specify the period for which you want to upload return and specify Y to skip E invoice.
Step 4: After specifying the date range check errors and then click on direct upload button.

My accountant needs access to GST data from BUSY. Can I give limited access to third parties?

Yes, you can give limited access to your accountant or third parties to access data in BUSY. 
You need to create a separate user for accountant or third parties with limited rights.
To create the user in BUSY follow the steps:
Step 1: Go to Administration Menu
Step 2: Click on User option then select Add
Step 3: Mention the user name & give rights as per your requirement."

How can I get detailed sales register from the software for GST filing purposes?

To get a detailed sales register from the software for GST filing purposes, you need to follow below given steps.
Step 1: Go to display menu and select gst reports option.
Step 2: In gst reports select gst register option and select supply outward register.
Step 3: In next window specify the date range for which you want to generate report.
Step 4: Click on Ok button to view the report.

How to generate GSTR and GSTRB Json will from BUSY to upload on portal.

To generate GSTR1 and GSTR3B json file need to follow below given steps.
Step 1: Go to display option then select GST reports option from it.
Step 2: In GST reports option click on GST Return and select GSTR1 eReturn or GSTR3B eReturn option.
Step 3: After clicking on GSTR1 eReturn option, reports to be generated window will open.
Step 4: Now click on JSON button to generate the json file.

Some IGST invoices are not getting uploaded in GSTR What could be the reason?

When few IGST invoices not uploading in GSTR 1 , you can check the following option:
Step 1: Open the transaction not uploading in GSTR 1 then check the state of party should be different from supplier
Step 2: Check bill sundry mentioned correct in transaction should be igst and match the percentage mentioned in item master
Step 3: Also check in tax category should mention correct tax rate

What data types in Excel might cause problems when exporting to CSV format?

Export Gst return report without any error you need to follow these steps:
Step 1: Go To Display menu.
Step 2: GST Reports.
Step 3: Click on GST Returns.
Step 4: Select GSTR-e Return.
Step 5: Report to generated click on CSV File.
Step 6: Define eReturn File Path of folder.
Step 7: Check all error then proceed with CSV.
Step 8: Then got gst offline tools and one by one mention in Section wise report and create JSON file.
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