Frequently Asked Questions

To upload GSTR1 data from BUSY to the GST Portal, follow the steps given below:
 Step 1: Go to the Administration tab, then click on Features & Options, followed by the GST tab. Here, define the GST Portal User Name.
 Step 2: In the Display menu, click on GST Report, then GST Return and finally GST E-return option.
 Step 3: Click on the GST1 E-return option. After clicking on the same tab, some windows will appear, asking for the mode of generating GSTR1, i.e. Direct Upload, CSV, JSON, or Government template.
 Step 4: Click on the Direct Upload option and define the date range for which you want to upload GSTR1 data.
 Step 5: After clicking on "OK", four windows will appear, three of which are for checking possible errors between that particular date range, i.e. "Check Errors in Transaction", "Check Errors in HSN Summary", "Check Errors in Document Summary".
 Step 6: After checking all possible errors click on Direct Upload option and the data will be upload successfully on the GST Portal.

If you are want to generate GSTR-1 return through the government template then follow these steps:
 Step 1: Visit Gst.gov.in and click on the download option.
 Step 2: Choose the Offline Tool tab, select Return Offline Tools, and download the GSTR-1 template.
 Step 3: After download, unzip the file 
 Step 4: Now, Go to display and then click on GST reports tab
 Step 5: Afterward select the GST return option then click on GSTR 1 Ereturn option
 Step 6: Next , Choose As per Govt. Templated option to generate the report
 Step 7: Finally, specify the date range, check the required options, and provide the location for both the eReturn template file path and the eReturn file path at the bottom of the window.
 Step 8: Press on ok tab and then check the possible errors related to transaction , HSN/SAC code and the document summary.
 Step 9: After error rectification, click on proceed with Govt. teplate.
 Note - Return generation through Government templates will take some time due to validations embedded in the Government template.

Possible errors which can come while upload GSTR1 on portal
 1.Operation timeout is very common error that comes while upload GSTR1 on GST portal.
 2.OTP not coming on registered email or mobile no is also a very common error that comes while uploading GSTR1.
 Steps to follow to resolve these errors.
 Step 1:Firstly change internet connection and if still same problem then disable antivirus for 10 to 15 minutes if antivirus is installed.
 Step 2:Go to administration menu and select configuration option.
 Step 3:In configuration option select feature and option and click on GST/VAT.
 Step 4:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 5:After that login your GST portal and Go to your Return dashboard.
 Step 6:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 7:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 8:Then Click on confirm button to save.

The generation of JSON files in BUSY typically depends on specific configurations and actions within the software. If your JSON files are not being generated automatically, here are some steps to check and settings to consider:
 Step 1 :JSON files may be generated upon saving or finalizing certain records.
 Step 2 :Ensure that the JSON files are not being generated but saved in a directory that you are not aware of.
 Step 3 :Pay attention to any error messages or warnings that may appear during the data export process.
 Step 4 :If you've tried the above steps and cannot resolve the issue of automatic JSON file generation, consider reaching out to the customer support team of BUSY. They can provide specific assistance based on your software version and configuration. 
 Remember that the steps and settings for automatic JSON file generation can vary depending on the specific data and version of the software you are using. Be patient and systematic in your troubleshooting, and don't hesitate to seek help from the software's support resources if needed.

Follow given steps to download a fresh template file for GST return form generation in BUSY: 
 Step 1: Update your BUSY with latest version. 
 Step 2: Login to the GST Portal www.gst.gov.in 
 Step 3: Go to Downloads 
 Step 4: Click on Offline tools 
 Step 5: Click the Returns Offline tool 
 Step 6: Click on Download buttonSAtep 7: Select GST Offline tool.exe setup file for the Returns Offline tool then install. 
 Step 8: After install, save this GSTR1_Excel_Workbook_Template_V2.0.xlsx template in fresh folder. 
 Step 9: Create another folder to save the JSON file. 
 Step 10: In BUSY, Go in display section, 
 . Select GST report. 
 . Click on GST return. 
 . Select relevant GST E return. 
 . Define return period. 
 . Then specify the folder path of template and e return file. 
 Step 11: Check all possible erros, i.g. 
 . Errors in transaction summary. 
 . Errors in HSN summary. 
 . Errors in document summary. 
 Step 11: Then can proceed.

If you are facing error while uloading GST return JSON, then check the below reason:
1. If the HSN/SAC code is invalid then you need to mention validated HSN/SAC Code in the item master.
2. If the GSTIN of party master is invalid or cancelled then you need to mention Correct GSTIN in party master after concern with the client.
3. HSN/SAC code digit should be mentioned according to the turnover as specifed by AATO.
4. If the same HSN/SAC Code mentioned in another item with different Unit then you are required to update HSN description. For update HSN description , you can follow the steps:
Step 1: Go to Administration and click on Miscellaneous Data Entry.
Step 2: Select Update HSN/SAC Description and choose the specific HSN code where the error occurred.
Step 3: Specify the correct description for the HSN code and save the configuration
5. Tax should be levied as per the party's location. If the counterparty belongs to the local state, CGST and SGST should be levied. If the party belongs to a different state , IGST should be levied.

You cannot download the GST return template from BUSY because it is a government template so You can only download it from the GST portal,To download the GSTR return template from the GST portal, you can follow these steps:
 To download the GSTR return template from the GST portal,you can follow these steps:
 1.Visit the official GST portal: https://www.gst.gov.in/
 2.Log in with your GSTIN and password.
 3.After logging in,go to the Services tab and select Returns.
 4.In the Returns section,click on Returns Dashboard.
 Select the Financial Year and Return Filing Period for which you want to download the GSTR-return template. Then, click on Search.
 Under the Monthly Return or Quarterly Returns section, you will find the GSTR-1 or other return. Click on it.
 In the GSTR-1 return dashboard, you will see an option to Prepare Online and Prepare Offline.Click on Prepare Offline to download the GSTR-1 template in an Excel format.A zip file containing the GSTR-1 Excel template will be downloaded to your computer.
 Extract the zip file to access the Excel template for GSTR return.

we can guide you how to generate JSON file or Gst e-retruns file through BUSY but for upload process you have to concern to your CA 
 or 
 you can proceed with Direct uplaod process if the user filling GSTR1 and have standard/enterprise model) for direct upload please follow the below steps:
 Step 1: Go to administration menu and then click on configuration
 Step 2: Features/option then click on gst/vat
 Setp 3: Enter then gstportal user name in same field and then save
 Step 4: Open gst portal click on view profile & then select manage API access enable for 30 days and confirm
 Step 5: Go to dispaly menu
 Step 6: Gst reports and then select Gst return
 Step 7: Select Gst e-return and then select Direct upload 
 Step 8: Select month/enter the date of filling
 Step 9: Check all possible error tabs and clear all errors if you found and then proceed 
 Step 10: Enter OTP and proceed and after some min. you can check your return data on gst portal

In BUSY we have the option of Reconcile GSTR data for addressing the differences in BUSY data and the GST portal data. So for reconcile you can follow below given steps.
 Step 1: Go to administration menu and select configuration option.
 Step 2: In configuration option select feature and option from it.
 Step 3: Then click on GST/VAT option and make sure GSTIN and Gst portal username correctly mentioned.
 Step 4: After that login your GST portal and Go to your Return dashboard.
 Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7: Then Click on confirm button to save.
 Step 8: After enabling API access from portal, Go to transaction menu and select gst misc. utilities option.
 Step 9: Then select first download GSTR json data and after that select reconcile GSTR data to reconcile entries.

You have to follow the below steps in order to know the process of filing your GST returns after downloading the templates from Govt portal:
 Step 1: Open your company in BUSY, then go to Display and click on option GST reports.
 Step 2: Under GST reports, Click on Gst Returns, there you will get the option GSTR e returns options.
 Step 3: After selecting one of the return option, click on As per Govt Template and make Yes to generate report.
 Step 4: Then Select the return period and then mark options accordingly.
 Step 5: Then it will ask for e return Template File Path and E return File Path.
 Step 6: Then select the e return Template folder in e return Template path and a blank folder in E return file path.
 Step 7: Then press OK and check the transaction errors and then click on Proceed.
 Note : Generating GSTR 1 e return as per Govt template takes time to generate. So kindly wait till it will prompt for successfull generation