Frequently Asked Questions

If the GST return report appear zero value, check the possible reasons:
1. If skip in gst reports option is enabled in sales or purchase type master then gst amount not shown in report.
2. If skip in gst reports option is enabled in item master then gst amount also not shown in report
3. Vouchers should be properly tagged in the monthly ITC tagging report if checked GSTR 3B or GST summary with pick relevant ITC from monthly ITC tagging. If monthly ITC tagging features are not used then it should be N while checking GST summary or GSTR 3B report.
4. Ensure the registered entry being posted in BUSY data.
5. If all the data has been entered correctly still the details not appear in GST report then you can check by update voucher GST summary by follow these steps:
Step 1: Take the latest backup of your data
Step 2: Go to housekeeping section then click on update voucher GST summary
Step 3: Select partial option then specify the date range and press on Ok tab to proceed.

To resolve data import issues from Excel/CSV files in BUSY, you can try the following steps:
 Step 1 : Check the file format: Ensure that the Excel/CSV file is in the correct format and matches the required template or structure specified by BUSY .
 Step 2 : Verify data integrity: Double-check the data in the Excel/CSV file for any errors, missing values, or incorrect formatting. Make sure all the required fields are filled correctly.
 Step 3 : Check data mapping: Ensure that the data in the Excel/CSV file is properly mapped to the corresponding fields in BUSY. Verify that the columns in the file match the fields in the software.
 Step 4 : Validate data: Use the validation feature in BUSY to check for any errors or inconsistencies in the imported data. This will help identify and resolve any issues before importing.
 Step 5 : Update software version: Make sure you are using the latest version of BUSY. Updating to the latest version can often resolve compatibility issues and improve data import functionality.

To resolve issues with rejected GST returns, you can follow these steps:
 1. Identify the reason for rejection: Check the error message or notification provided by the GST portal to understand the specific issue with your filed returns.
 2. Rectify the errors: Once you have identified the reason for rejection, correct the errors in your returns. This may involve updating incorrect values, providing missing information, or addressing any other issues mentioned in the error message.
 3. Re-upload the corrected returns: After making the necessary corrections, generate a new file or form with the corrected information and upload it again on the GST portal.
 4. Verify the changes: Double-check all the details in the corrected returns to ensure accuracy and compliance with GST regulations.
 5. Resubmit the returns: Once you are confident that the errors have been resolved and the returns are accurate, resubmit them on the GST portal for processing.
 By following these steps, you should be able to resolve issues with your rejected GST returns.

To resolve errors in the attachment section of GST Return follow the steps 
 Sometimes while upload or attach json file to portal for filling GST return some errors showing to 
 solve the error follow the steps 
 1 if showing template not matching then install latest release of BUSY and generate json file again 
 and upload to portal 
 2 If not showing error details after attaching json data then download the error deatils 
 download offline tool and install in your system and check the error json through offline tool 
 the error will display in the report 
 if showing Invalid HSN as per AATO then open the voucher from sale list and modify the specific 
 items hsn code with 6 digit and validate then resave the vaoucher 
 If showing GSIN error of party then open the particular voucher and selcet party then open it in 
 modify mode and validate gstin if showing inactive then make party as unregister and save the voucher

Make sure to do the following configuration properly in BUSY for generating the E way bill. We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
 Pls Follow the Below Steps in BUSY:
 Step 1: Click on Administration
 Step 2: Then Configuration
 Step 3: Then Features and Options
 Step 4: Then GST VAT option
 Step 5: Enable the E Way Bill and Mention the GSP Credentials.
 Step 6: Mention the Eway Bill Configuration details of your Company.
 Step 7: Enable the transport details for Local and save it 
 Step 8: Voucher Series Configuration
 Step 9: Select required Voucher Type & Series.
 Step 10: Enable the transport details for Central 
 Step 11: Enable the generate eway bill after saving the voucher.
 Step 12: After saving the voucher, Window will popup for e way bill generation.
 Note : In Account and Item master,Mention the required details for Eway Bill Generation.
 Item Master : HSN Code, Correct Tax Category
 Account Master : Station, Pincode, Distance

To generate GSTR 1 and GSTR-3B json file returns in BUSY you can follow these steps:
 Step 1:Open the BUSY Accounitng Software on your system.
 Step 2:Open the selected company.
 Step 3:Go to Display menu,
 Step 4:Select GST Reports,
 Step 5:Select GST Returns,
 Step 5:On clicking Gst Returns,You will find both the GSTR-1 and GSTR-3B returns,The return provided above is for viewing purposes, and you can open it to check your data section-wise.
 Step 6:The report displayed in the section below is for generating returns,there is a returns to generate both GSTR1-e-RETURN and GSTR3B-e-RETURN.
 Step 7:You can generate file through JSON,As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.
 Step 8:Open the return for whatever report you want to generate now,Select a date range,Check errors in transactions, and if there is any error,correct it,and then proceed with JSON,The JSON file is by default saved in the C\BUSYwin directory. If you want to change the location, you can do so then proceed.

Steps 1 : In BUSY you cannot link your bank account can only pass bank account related journal entries 
 Steps 2 : Further you can ask for any Add on from your channel partner
 Steps 3 : And for Gst return uploading issue follow the below mentioned steps
 Steps 4 : First check the return period of your filing return as it can only filed monthly or quaterly in case of regular taxpayer
 Steps 5 :Make sure to generate return from BUSY updated version
 Steps 6 : while generating return must check possible errors option and only generate report after rectify all the errors
 Steps 7 : further you can generate and download error report from gst portal 
 Steps 8 : And download gst offline tool from portal and open that error report and rectify that error 
 Steps 9 :You can also try direct upload option while uploading return as its automatically generate error report or it will upload easily if no error found in your return

Yes, BUSY customer support team available for your queries. You can reach out to us anytime on our helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in.
 From BUSY you can direct upload GSTR1 return on portal or generate GSTR1 return JSON file and can upload to portal. To do this follow these steps:
 Step 1: Go to the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. 
 Step 3: Enter your GST portal username in the GST Portal User Name field and save it.
 Step 4: Next, open the Display menu and select GST Reports.
 Step 5: Choose GST Returns then GSTR-1 eReturn and select the Direct Upload option.
 Step 6: Enter the date range and press OK. You can also check for errors before proceeding.
 Step 7: You can also generate the JSON file and upload it to portal.
 Note: Please ensure the API access is enabled on GST portal before upload return.

If you want to create seperate accounts for each branch, then you can use Master Series Group feature. To configure that can follow these steps:
 Step 1: Go to Administration and click on configuration. 
 Step 2: Select Features / Options and click on Enterprises Features. 
 Step 3: Set Y on Enable Master Series Groups and click on Configuration and tick on Account and save.
 Step 4: Now, when you create Account Master there will be a window apprear for Tag Master Series Group. 
 Step 4: Press F3 to create a new Group and save that master.
 Step 6: Open your Branch Configuration from the Enterprises Features.
 Step 7: Set Y on Tag Master Series Group and choose that group which you have created and save that configuration.
 Step 8: In user also you have to tag that group.
 To rectify errors in GST returns uploaded on the portal, you need correct the errors in BUSY and then generate the return again and upload it to portal.

To identify and resolve input tax credit mismatches in GST returns using BUSY, you can follow these steps:
 Step 1. Check the GSTR-2A report in BUSY to compare the input tax credit claimed with the invoices uploaded by your suppliers on the GST portal.
 Step 2. Identify any missing or mismatched invoices in the GSTR-2A report.
 Step 3. Verify if these missing or mismatched invoices are correctly entered in the purchase module of BUSY.
 Step 4. Make sure the invoices are tagged correctly with the respective GSTIN and tax rates.
 Step 5. If any invoices are missing or incorrectly entered, manually enter them in the purchase module of BUSY.
 Step 6. Once all the invoices are correctly entered, reconcile the input tax credit claimed in BUSY with the input tax credit available in the GSTR-2A report.
 Step 7. Make necessary adjustments in BUSY to rectify any discrepancies in the input tax credit amounts.
 Step 8. Finally, generate the revised GST returns in BUSY and file them on the GST portal.