Frequently Asked Questions

If you have cancelled an invoice assuming that EWay bill and EInvoice has been cancelled at the same time and still shows in the GST Returns, you have to follow the below mentioned steps for amending the same:
 Step 1: Generate the GST Return for the same period of time and upload the same on GST portal.

If your BUSY account is not syncing data with Fundamento's portal as expected
 Step 1 : You should first check your internet connectivity to ensure a stable connection.
 Step 2 : Then, verify that you have entered the correct API keys for the integration.
 Step 3 : Restarting the software may also help resolve the syncing issue.

If you are getting an error while connecting BUSY to the GST portal, you can troubleshoot the issue by checking your internet connection, ensuring that you have entered the correct credentials, and verifying that the API access is enabled on the GST portal. You can also try restarting the software and contacting BUSY support for further assistance.

The CBIC has removed the requirement for businesses with a turnover over Rs. 5 crore to get a GST audit and certification done by a CA/CMA. Now, these taxpayers can file Form GSTR-9C on a self-certification basis.
 Further ,It is advisable to seek guidance from the GST helpline number or a qualified tax consultant regarding the same.

If your highlighting feature in not working in gstr reconcile feature then follow below given steps.
 Step 1: Take a latest backup of the data and update release from company menu.
 Step 2: Make sure you have downloaded the GSTR data from portal in BUSY from download GSTR json data option in the GST misc. utilites.

As per GST regulations, you can claim your GST refund by submitting an online application using Form GST RFD-01 within two years from the relevant date. Ensure you attach the necessary documents and declarations along with your application. While this functionality isn't available in BUSY, you can seek assistance by contacting your designated Chartered Accountant for support.

To update the date range for GSTR1 report from BUSY, you need to follow these steps:
 Step 1: Open the Display menu and select GST Reports.
 Step 2: Select GST Returns and select GSTR1 
 Step 3: Enter the date range and open the report. You can press F2 to change the date without exiting the report.

If the GSTR1 display wrong amount then you can follow the below steps:
Step 1: Take the latest backup of your data.
Step 2: Go to housekeeping section then click on update voucher gst summary.
Step 3: Select partial option then specify the date range and click on ok tab.
Step 4: Next, check the GSTR1 report after complete the process.

The solution for uploading invoices on the GST portal with an invalid GST number error 
 Step1: Reset the upload data is to delete the existing invoice 
 Step2: Correct GST number and upload it again 
 It is important to check for errors before uploading and to use the Check Possible Error option in GST R1.

To check if GST portal is down you veify below steps
 Step 1: If you are unable to validate GSTIN and HSN codes in BUSY.
 Step 2: Getting error while uploading GSTR 1 direct upload.
 Step 3: If you are unable to access portal and encounter any error. so this may indicate that the portal is down.