Frequently Asked Questions

Solutions to common issues related to TaxationGst E Returns.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How frequently is the GST return filing logic updated in BUSY software?

As it depends on your type of dealer.e.g regular and composition.
If you are Regular type of dealer then, Theres two type of return filling frequency in BUSY.
first one is Monthly and second is quarterly.
And if you are composition type of dealer then you can file once in a year as per goverment rule.

What should i do if my Gst Return not uploaded on portal?

If you are unable to upload your gst return then please follow the steps :
Step 1: Ensure that Correct date range specified in return while generating it
Step 2: Check Trasaction error, Hsn error and document Error before generating return
Step 3: Ensure that your Internet connection is stable and working properly

How do I email or share generated GSTR- files with others?

To email or share generated GSTR-1 files with others, you can attach the file to an email and send it to the desired recipients. 
Alternatively,
you can upload the file to a cloud storage service (such as Google Drive or Dropbox) and share the download link with others via email or any other communication method.

What is the difference between direct upload and uploading JSON files?

The difference between direct upload and uploading JSON files is that direct upload allows you to submit your GST returns directly through the portal without the need for a JSON file. On the other hand, uploading JSON files involves generating a JSON file from your data and then uploading it to the GST portal for submission.

Error in JSON structure validation

1 Ensuring the validity and accuracy of all customer GSTINs
2 Make sure BUSY release should be the latest one.
When generating gst return error message show Error in JSON structure validation follow the below steps:
Solution:
Update BUSY release to latest. To install latest version:
Step 1: Open BUSY
Step 2: Click check BUSY updates
Step 3: Download updates(Product+Statutory)
Step 4: Install setup

The number of invoices shown in the GST portal return does not match the number of invoices I have in BUSY. What is the reason for this mismatch?

If BUSY Invoice Number and Gst portal Number of inoice Mismatch flow floowing Step
Step :1 Login the Company
Step :2 Go to Transactions GST Misc. Utilities Download GSTR JSON Data Download GSTR 1
Step :3 Download Json Data Which Month are diff. come
Step :4 go to Transactions GST Misc. Utilities Reconcile GSTR Data Reconcile GSTR 1

Why is the GST payment I entered not reflecting in the liability table in the returns in BUSY?How do I email/SMS invoices to customers from BUSY?

If the GST payment is not reflecting properly in BUSY, then there might be these reasons:
1. You have selected wrong GST nature in the payment or journal voucher.
2. You have pass entry with wrong GST account head.
3. May be not enter the amount in the GST payment details window during payment or journal voucher entry.

How can I correct invalid HSN codes in my GSTR- file?How do I resolve negative values in the fields of BUSY's GST reports?

If you found any invalid HSN code while generating GSTR1 return from BUSY, then you need to open that item master and correct HSN code and you can also validate the HSN code to check it is correct or not.
Please provide more details which field shows the negative values and in which GST reports?

I need to submit tax files through BUSY but am unable to do so. What should I check to resolve this?

If you want to file a return using BUSY, you need to be clear about which type of return you're referring to. Please specify which return you need assistance with, and provide detailed information about it. This way, the software can guide you through the specific process for the type of return you're dealing with.

Is it possible to generate a CSV file to enter missing information in my GST return?

In BUSY, you can generate CSV file of GSTR1 by using these steps:
Step 1: Open your company then go to Display menu.
Step 2: Select GST Reports then click on GST Returns.
Step 3: Select GSTR-1 eReturn and choose CSV file option.
Step 4: Enter the date range then select eReturn File Path and press Ok to proceed.
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