Frequently Asked Questions

The GSTR1 report in BUSY does not display the quantity as it is not required in the GSTR1 return. However, you can create a separate sale type and enable the Skip in GST Reports option for it. When you use this sale type for creating the sale voucher, it will be excluded from the GSTR1 return.

If an entry exists but the GST 3B report does not appear in the ledger, proceed to the steps below.
Step 1: Open the voucher from the transaction menu.
Step 2: Check the entry and GST amount.
Step 3: Go to the Housekeeping Menu, then click on Update Gst Summery.
Step 4: After completion, the process issue will be solved.

If you uploaded the Gstr data to govt portal successfully but did not receive an OTP 
 you should log in to the portal, review the gst return document 
 and then do the final filing. 
 This will generate the OTP for you and after entering otp 
 you can successfully proceed for gstr filing

If some of your regular parties show an invalid status even after online validation. 
 Step 1. You should check the party's return filing status. 
 Step 2. Check the party's GSTIN if it shows a status of Invalid or inactive, validate the GSTIN. 
 Step 3. Contact the GST portal for assistance with this issue.

The benefits of generating the JSON file directly in BUSY compared to generating the Excel file are:
 Reason 1: JSON is directly upoaded to GSt portal for filling return and for Excel you have to use GST offline tool to convert Excel to Jason
 Reason 2: Creating and uploading JSON file is less time consuming

need to manually add some missing invoices in GSTR-1 so 
1.if your GSTR 1 return file upload in portal then you can reset all details from portal, then entered missing invoice again and upload GSTR1 again.
2.if your GSTR 1 return filling done then you can amended missing invoices in next months and upload for return filling.

The monthly input tax credit (ITC) claims may not be getting updated automatically in BUSY due to potential issues such as incorrect tagging, delayed filing of returns by vendors, or discrepancies between ITC amounts claimed and what is showing up in inspections. It is recommended to check the ITC tagging feature, ensure proper tagging of transactions.

OTP is mandatory for filing GSTR-1 through direct upload option only to ensure the security and authenticity of the filing process. It helps to verify the identity of the person filing the return.
 Yes, you can fill GSTR1 without OTP through another format of GST1 like : JSON/ CSV/ As Per Govt Template / Plain Execl

Yes, there are videos and tutorials available for generating GSTR-1 quarterly from BUSY.
 Step 1: You can check our you you tube videos that is available in You Tube.
 Step 2: You can check our resource section in www.busy.in 
 Step 3: Also you can contact 24*7 BUSY customer support number for any issue regarding GSTR1.

To check if there are any server issues with the BUSY portal, you can try accessing the portal and see if it is working properly. If you encounter any error messages or difficulties in accessing the portal, it could indicate server issues. Additionally, you can contact BUSY customer support to inquire about any known server problems.