Frequently Asked
Questions

Q: How can I resolve an error message in the GSTR-B report about "invalid entries"?

If it is showing invalid entries in GSTR 3B then you can check the same by following the below mentioned steps: Step 1: You have to check particular entries of tat time period as return amount might be greater than the purchase amount. So in such case you have to contact your CA consultant for the appropriate entries. Step 2: Go to display then click on GST Reports. Step 3: Select GST Returns then click GSTR 3B and check the red coloured invalid entries. Step 4: On enter on the red coloured entries and if it showing blank then you have to check the same report in short range. Step 5: Once you find the date then have to check the transactions of that date accordingly and rectify them as well.

Q: Why am I unable to claim input tax credit for a previous tax period and what is the time limit for claiming it?

Reasons for unable to claim ITC: Step 1 : Missed filing deadline Step 2 : Reversal of ITC Time limit for claim ITC: Step 1 : For Regular ITC Claims: In many countries, you can claim ITC for a particular tax period until the due date for filing the monthly or quarterly GST return for that period. This means that you typically have until the filing deadline for the subsequent month or quarter to claim ITC for the previous period. Step 2 : Annual Return: In some cases, the ability to claim ITC for a financial year may extend until the due date for filing the annual GST return. This is usually a longer time frame and allows businesses to reconcile and claim ITC for the entire financial year.

Q: The system is not allowing me to manually download GSTR json data files. How can I enable manual downloads?

If you want to download GSTR data manually please follow given below steps: Step 1: Go to administration menu Step 2: Then click on configuration button Step 3: Then click on features and option button Step 4: Then click on GST/VAT Step 5: Afterwards specify the gst number and gst portal username in this configuration & make sure api access is enabled from gst portal Step 6: Save the window Step 7: Then Go to transactions menu Step 8: Then click on gst miscellaneous utility option Step 9: Then click on download gstr json data option and click on download GST return option such as GSTR 1,2a,2b and 3b etc Step 10: Then select manual option and specify the downloaded file path of json file and proceed

Q: What are the issues that arise from mismatches between GSTR-1, GSTR-2A, and GSTR-3B in GST returns?

Mismatches between GSTR-1 (Outward supplies), GSTR-2A (Auto-populated inward supplies), and GSTR-3B (Summary of outward and inward supplies) can result in incorrect Input Tax Credit (ITC) claims and tax liabilities. If issues arise from mismatches between GSTR-1, GSTR-2A, and GSTR-3B in GST returns follow the below steps: Step :1 Regularly reconcile GSTR-1, GSTR-2A, and GSTR-3B: Conduct periodic reconciliations to identify differences between these forms and take corrective actions accordingly. Step :2 Reconciliation: Correct any errors in GSTR-1 and GSTR-3B, and if possible, rectify mismatches in GSTR-2A through amendments or corrective measures. Step: 3 Reconciliation involves matching the outward supplies declared in GSTR-1 with the auto-populated inward supplies in GSTR-2A and cross-verifying them with the summary in GSTR-3B Step :4 Check Entered Data : Missing or unmatched invoices, differences in invoice values, or input tax credits not being reflected correctly.

Q: Why am I getting an error message that GST return for February has not been filed while downloading gstr data even though I have filed it on time?

If You are getting error message that gst return for february has not been filed even though you have filed while downloading GSTR data it means its not updated properly so in that case follow these steps: Step 1: Go to transactions menu Step 2: Then click on gst miscellaneous utilities Step 3: Afterwards click on check party return filing status Step 4: Open that with your gst number and press f4 to update your gstin status Step 5: Then make sure your system date is accurate Step 6: Make sure internet connection is stable Step 7: Ensure that BUSY should be exclude from antivirus and firewall Step 8: Gst portal username should be specified in GST/VAT configuration Step 9: Then try to download GSTR data again

Q: I am unable to reconcile the annual turnover reported in BUSY versus the turnover shown in GST portal. What should I do?

In BUSY, we do have a direct feature to reconcile annual turnover from GST portal. Further we can cross-verify the total sales data in BUSY with the GST portal data through the GSTR-1 reconciliation feature. You can follow the steps below to reconcile GSTR-1. Step 1: Go to transaction and then select GST misc utlities Step 2: Then click on Download GSTR JSON data Step 3: Then click on Download GSTR 1 Step 4: Click on Download option for which month you want to reconcile Step 5: After download the GSTR 1 ,again go to GST misc utilities and click on reconcile GSTR data Step 6: Then select Reconcile GSTR1 Step 7: Now, select the month for which you want to reconcile and then cross-verify the data.

Q: I am getting an error message when trying to reconcile GSTR A/B in BUSY . How can I fix this?

To get reconcile accounts in BUSY You need to Follow the steps 1 to resolve the error of missmatch Voucher number you need to ensure that The purchase voucher number you have enter in BUSY is same the voucher number your vendor mentioned in his sale Invoice . 2 To to resolve the error of missmatch Voucher Date you need to ensure that The purchase voucher date you have enter in BUSY is same the voucher date your vendor mentioned in his sale Invoice 3 to resolve the error of missmatch in invoice value you need to match your purchase invoice value mentioned in BUSY with sale invoice provided by your vendor 4 The tax amount should be match as mentioned by the vendor in sale invoice with your purchase invoice

Q: My previous months transaction are not showing in the current months report while reconcile GST data .

If your previous months transaction are not showing in the current month report then please follow the given steps Step 1: Go to transaction menu then GST misc. utilities. Step 2: Then reconcile GSTR data then reconcile GSTR 2A vch. wise Step 3: Then Look for option consider GSTR 2A JSON for and set it to current & prev. period or previous period only. Step 4: Then you will be able to see previous months voucher. Step 5: If you are reconciling for april month then you have to switch to previous fianancial year then Go to administration menu then change financial year then carry pending ITC to next financial to see previous month voucher in the april month of next financial year.

Q: How can I get help to resolve issues in updating and reconciling GST data in the software?

Please follow the below steps: Step 1: Open the Administration menu and select Configuration. Step 2: Choose Features / Options and then GST / VAT. Enter your GST portal username in the GST Portal User Name field and save it. Step 3: Then log in into GST portal and click on view profile Step 4: Then select Manage API access and enable it for 30 days and save the setting. Step 5 : CLick on transactions Step 6 : GST misc utilities Step 7 : Download and Reconcile GSTR JSON Data option Step 8 : This feature allows you to download the 2A and 2B GSTR files from the government portal and reconcile them with the data in your purchase register to identify any mismatches.

Q: How can I rectify incorrect tax amounts for invoices uploaded from GSTR-B?

To Rectify incorrect tax amounts for invoices uploaded from GSTR2B you need to follow the steps Step1 go to transaction menu and click on Gst misc utilities Step2 Click on reconcile GSTR Data and then click Reconcile GSTR 2B voucher wise Step3 Select the month and press ok Step4 click on red marks data to reconcile which showing as a error Step5 open the voucher in modify mode and click on item master and press alter M then modify item tax rate mentioned if its wrongly mentioned in item and save Step6 check the purchase type and check the discount mentioned in voucher due to discount the tax amount also can vary so apply discount before apply tax and save

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How can I resolve an error message in the GSTR-B report about "invalid entries"?

If it is showing invalid entries in GSTR 3B then you can check the same by following the below mentioned steps:
 Step 1: You have to check particular entries of tat time period as return amount might be greater than the purchase amount. So in such case you have to contact your CA consultant for the appropriate entries.
 Step 2: Go to display then click on GST Reports.
 Step 3: Select GST Returns then click GSTR 3B and check the red coloured invalid entries.
 Step 4: On enter on the red coloured entries and if it showing blank then you have to check the same report in short range.
 Step 5: Once you find the date then have to check the transactions of that date accordingly and rectify them as well.

Why am I unable to claim input tax credit for a previous tax period and what is the time limit for claiming it?

Reasons for unable to claim ITC:
 Step 1 : Missed filing deadline
 Step 2 : Reversal of ITC
 Time limit for claim ITC:
 Step 1 : For Regular ITC Claims: In many countries, you can claim ITC for a particular tax period until the due date for filing the monthly or quarterly GST return for that period. This means that you typically have until the filing deadline for the subsequent month or quarter to claim ITC for the previous period.
 Step 2 : Annual Return: In some cases, the ability to claim ITC for a financial year may extend until the due date for filing the annual GST return. This is usually a longer time frame and allows businesses to reconcile and claim ITC for the entire financial year.

The system is not allowing me to manually download GSTR json data files. How can I enable manual downloads?

If you want to download GSTR data manually please follow given below steps:
 Step 1: Go to administration menu
 Step 2: Then click on configuration button
 Step 3: Then click on features and option button
 Step 4: Then click on GST/VAT
 Step 5: Afterwards specify the gst number and gst portal username in this configuration & make sure api access is enabled from gst portal 
 Step 6: Save the window 
 Step 7: Then Go to transactions menu
 Step 8: Then click on gst miscellaneous utility option
 Step 9: Then click on download gstr json data option and click on download GST return option such as GSTR 1,2a,2b and 3b etc
 Step 10: Then select manual option and specify the downloaded file path of json file and proceed

What are the issues that arise from mismatches between GSTR-1, GSTR-2A, and GSTR-3B in GST returns?

Mismatches between GSTR-1 (Outward supplies), GSTR-2A (Auto-populated inward supplies), and GSTR-3B (Summary of outward and inward supplies) can result in incorrect Input Tax Credit (ITC) claims and tax liabilities.
If issues arise from mismatches between GSTR-1, GSTR-2A, and GSTR-3B in GST returns follow the below steps:
Step :1
Regularly reconcile GSTR-1, GSTR-2A, and GSTR-3B: Conduct periodic reconciliations to identify differences between these forms and take corrective actions accordingly.
Step :2
Reconciliation: Correct any errors in GSTR-1 and GSTR-3B, and if possible, rectify mismatches in GSTR-2A through amendments or corrective measures.
Step: 3
Reconciliation involves matching the outward supplies declared in GSTR-1 with the auto-populated inward supplies in GSTR-2A and cross-verifying them with the summary in GSTR-3B
Step :4
Check Entered Data : Missing or unmatched invoices, differences in invoice values, or input tax credits not being reflected correctly.

Why am I getting an error message that GST return for February has not been filed while downloading gstr data even though I have filed it on time?

If You are getting error message that gst return for february has not been filed even though you have filed while downloading GSTR data it means its not updated properly so in that case follow these steps: 
 Step 1: Go to transactions menu
 Step 2: Then click on gst miscellaneous utilities
 Step 3: Afterwards click on check party return filing status
 Step 4: Open that with your gst number and press f4 to update your gstin status
 Step 5: Then make sure your system date is accurate
 Step 6: Make sure internet connection is stable
 Step 7: Ensure that BUSY should be exclude from antivirus and firewall
 Step 8: Gst portal username should be specified in GST/VAT configuration
 Step 9: Then try to download GSTR data again

I am unable to reconcile the annual turnover reported in BUSY versus the turnover shown in GST portal. What should I do?

In BUSY, we do have a direct feature to reconcile annual turnover from GST portal.
 Further we can cross-verify the total sales data in BUSY with the GST portal data through the GSTR-1 reconciliation feature. You can follow the steps below to reconcile GSTR-1.
 Step 1: Go to transaction and then select GST misc utlities
 Step 2: Then click on Download GSTR JSON data
 Step 3: Then click on Download GSTR 1
 Step 4: Click on Download option for which month you want to reconcile 
 Step 5: After download the GSTR 1 ,again go to GST misc utilities and click on reconcile GSTR data
 Step 6: Then select Reconcile GSTR1
 Step 7: Now, select the month for which you want to reconcile and then cross-verify the data.

I am getting an error message when trying to reconcile GSTR A/B in BUSY . How can I fix this?

To get reconcile accounts in BUSY You need to Follow the steps
1 to resolve the error of missmatch Voucher number you need 
to ensure that The purchase voucher number you have enter in BUSY 
is same the voucher number your vendor mentioned in his sale Invoice .
2 To to resolve the error of missmatch Voucher Date you need 
to ensure that The purchase voucher date you have enter in BUSY 
is same the voucher date your vendor mentioned in his sale Invoice 3 to resolve the error of missmatch in invoice value you need to match your purchase invoice value mentioned in BUSY with sale 
invoice provided by your vendor
4 The tax amount should be match as mentioned by the vendor in 
sale invoice with your purchase invoice

My previous months transaction are not showing in the current months report while reconcile GST data .

If your previous months transaction are not showing in the current month report
 then please follow the given steps
 Step 1: Go to transaction menu then GST misc. utilities.
 Step 2: Then reconcile GSTR data then reconcile GSTR 2A vch. wise 
 Step 3: Then Look for option consider GSTR 2A JSON for and set it to current &
 prev. period or previous period only.
 Step 4: Then you will be able to see previous months voucher.
 Step 5: If you are reconciling for april month then you have to switch to previous 
 fianancial year then Go to administration menu then change financial 
 year then carry pending ITC to next financial to see previous month 
 voucher in the april month of next financial year.

How can I get help to resolve issues in updating and reconciling GST data in the software?

Please follow the below steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. Enter your GST portal username in the GST Portal User Name field and save it.
 Step 3: Then log in into GST portal and click on view profile 
 Step 4: Then select Manage API access and enable it for 30 days and save the setting.
 Step 5 : CLick on transactions
 Step 6 : GST misc utilities
 Step 7 : Download and Reconcile GSTR JSON Data option 
 Step 8 : This feature allows you to download the 2A and 2B GSTR files from the government portal and reconcile them with the data in your purchase register to identify any mismatches.

How can I rectify incorrect tax amounts for invoices uploaded from GSTR-B?

To Rectify incorrect tax amounts for invoices uploaded from GSTR2B you need to follow the steps
 Step1 go to transaction menu and click on Gst misc utilities 
 Step2 Click on reconcile GSTR Data and then click Reconcile GSTR 2B voucher wise 
 Step3 Select the month and press ok 
 Step4 click on red marks data to reconcile which showing as a error 
 Step5 open the voucher in modify mode and click on item master and press alter M then 
 modify item tax rate mentioned if its wrongly mentioned in item and save 
 Step6 check the purchase type and check the discount mentioned in voucher 
 due to discount the tax amount also can vary so apply discount before apply tax and save

Frequently AskedQuestions