Frequently Asked Questions

Solutions to common issues related to Taxation — Gst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I want to be able to save my GST reports after downloading but the Save option is greyed out. Why is this happening and how can I enable saving reports? 

If save options showing as grey out check:
 Step 1 : Check user rights
 Step 2 : File format
 Step 3 : Financial year selected

I need to renew my BUSY license but am not sure where to find my license ID. Where can I locate my license ID in BUSY? 

A Licence file has been shared on your registred mail ID, download that file and paste it on BUSYwin folder where you have install BUSY

Why is the correct taxable value not getting reflected in the consolidated GSTR file, even though it is updated correctly in the monthly GSTR returns? 

Correct value not showing in GSTR1 due to:
 Step 1 : Data sync delay
 Step 2 : Data entry errors
 Step 3 : Timing difference

I am unable to add TCS amount in the HSN summary even though it is showing in the BB summary. How can I resolve this? 

TCS Amount is not show in HSN Summary and it will not show in B2B as TCS include in Invoice value but not show saperately.

I tried downloading GSTR-B for multiple companies but get the same API error. Does this indicate an issue with the software or GSTN APIs? 

Tried to download GSTR but getting API error, please check:
 Step 1 : Check the GST portal status
 Step 2 : Update the BUSY software

I was told there is a new return filing due date tracking feature in BUSY. How do I set this up and use it? 

There is no option to track new return filling due date but you can see the status for filling return for the party in BUSY

There is a difference of Rs. that is unaccounted for between two reports in BUSYAccounting. Where could this amount be hiding in the software? 

There is a difference of Rs. 1955 that is unaccounted for between two reports in BUSY because this amount directly included in particular invoice amount

I only want certain columns like party name, gross amount, IGST, CGST etc in purchase register. How can I remove the unwanted columns? 

for remove unwanted column in purchase register click on custom column option mentioned format name and un-checked unwanted option or column and save report .

My emails to support are going unanswered. How can I get in touch with someone to help resolve my issues with BUSY? 

You may also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I want to view taxable value and tax free value separately in reports in BUSY. Is there an option to do this? 

Yes you can view taxable value and tax free value separately in reports. for that you can generate GST Sale Register or Purchase Register .
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