Frequently Asked
Questions

Q: My documents got rejected on the portal. What are the criteria for document acceptance?

To know about the criteria for documents acceptance on gst portal please read the guidelines provided by government portal or contact to GST portal support helpline

Q: What could be the reason for a % difference between two data sources?

The reason for a 5% difference between two data sources could be due to missing or incomplete entries, discrepancies in calculations, or errors in data input.

Q: How can I check the status of my GST registration in BUSY?

To check status: Step 1 : Login to GST portal Step 2 : Dashboard Step 3 : VIew GST registration status Step 4 : Check status Step 5 : VIew status

Q: How to switch from VAT To GST using BUSY

Their is option in BUSY to switch between VAT and GST using the key F11. Note: But it is recommeded to create new company for GST working.

Q: Is voucher number is mandatory for B2B transactions

As per the information given by GST portal voucher number or document number is mandatory for B2B transactions for more details contact to GST portal helpline.

Q: Some of my GST invoices did not get generated or claimed properly in the last financial year due to technical reasons. How can I claim and account for these invoices in the current financial year?

To claim the invoices: Step 1 : Identify missing invoices Step 2 : Verify technical reasons Step 3 : COrrect data Step 4 : Claim ITC

Q: I have multiple tax rates (% and %) but when I export data from BUSY to Excel, it only shows %. How can I get it to show both tax rates?

If you want to export data with 18% and 25% tax rates both then export that report where both tax rate is showing with proper columns

Q: Why has the GST calculation changed in the new version of BUSY as compared to the previous version? I am unable to get the same output as before.

Please provide more details on where you are facing issues with GST calculation in the new version of BUSY, so that I can assist you better.

Q: I am unable to see the GST Nature and GST% fields while recording expenses for purchase invoices in BUSY. Where can I find these fields?

Gst tax rate field and gst fields not showing in voucher because you may select not applicable or wrong Gst nature in journal voucher while entry.

Q: I received an error message while trying to open the JSON file in BUSY. How can I address this error and open the file?What registration is needed for the BUSY to open the JSON file?

If showing error on json check: Step 1 : CHeck json file format Step 2 : Verify file extension Step 3 : CHeck error message

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My documents got rejected on the portal. What are the criteria for document acceptance?

To know about the criteria for documents acceptance on gst portal please read the guidelines provided by government portal or contact to GST portal support helpline

What could be the reason for a % difference between two data sources?

The reason for a 5% difference between two data sources could be due to missing or incomplete entries, discrepancies in calculations, or errors in data input.

How can I check the status of my GST registration in BUSY?

To check status:
Step 1 : Login to GST portal
Step 2 : Dashboard
Step 3 : VIew GST registration status
Step 4 : Check status
Step 5 : VIew status

How to switch from VAT To GST using BUSY

Their is option in BUSY to switch between VAT and GST using the key F11.
Note: But it is recommeded to create new company for GST working.

Is voucher number is mandatory for B2B transactions

As per the information given by GST portal voucher number or document number is mandatory for B2B transactions for more details contact to GST portal helpline.

Some of my GST invoices did not get generated or claimed properly in the last financial year due to technical reasons. How can I claim and account for these invoices in the current financial year?

To claim the invoices:
 Step 1 : Identify missing invoices
 Step 2 : Verify technical reasons
 Step 3 : COrrect data
 Step 4 : Claim ITC

I have multiple tax rates (% and %) but when I export data from BUSY to Excel, it only shows %. How can I get it to show both tax rates?

If you want to export data with 18% and 25% tax rates both then export that report where both tax rate is showing with proper columns

Why has the GST calculation changed in the new version of BUSY as compared to the previous version? I am unable to get the same output as before.

Please provide more details on where you are facing issues with GST calculation in the new version of BUSY, so that I can assist you better.

I am unable to see the GST Nature and GST% fields while recording expenses for purchase invoices in BUSY. Where can I find these fields?

Gst tax rate field and gst fields not showing in voucher because you may select not applicable or wrong Gst nature in journal voucher while entry.

I received an error message while trying to open the JSON file in BUSY. How can I address this error and open the file?What registration is needed for the BUSY to open the JSON file?

If showing error on json check:
 Step 1 : CHeck json file format
 Step 2 : Verify file extension
 Step 3 : CHeck error message

Frequently AskedQuestions