Frequently Asked Questions

Solutions to common issues related to TaxationGst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I have multiple tax rates (% and %) but when I export data from BUSY to Excel, it only shows %. How can I get it to show both tax rates?

If you want to export data with 18% and 25% tax rates both then export that report where both tax rate is showing with proper columns

Why has the GST calculation changed in the new version of BUSY as compared to the previous version? I am unable to get the same output as before.

Please provide more details on where you are facing issues with GST calculation in the new version of BUSY, so that I can assist you better.

I am unable to see the GST Nature and GST% fields while recording expenses for purchase invoices in BUSY. Where can I find these fields?

Gst tax rate field and gst fields not showing in voucher because you may select not applicable or wrong Gst nature in journal voucher while entry.

Some transactions are missing when I try to do reconciliation between BUSY and actuals. How can I troubleshoot and resolve this discrepancy?

To resolve missing transaction check:
Step 1 : CHeck date rangex
Step 2 : Filter
Step 3 : Data entry error
Step 4 : Tax settings

How can I get details of invalid GST numbers or HSN codes in my BUSY? I am unable to see any errors.

When you are generating gst return then you can check possible errors in the transaction, HSN, document in the respective window if any then correct it

I want to take a trade claim in the current month for import done in the previous month. What should I do?

To trade claim import done in previous month check:
Step 1 : Check tax
Step 2 : Verify eligibility
Step 3 : Review GST returns

The GST data shown in the software is different from my records. How can I correct or update the GST data?

You can't make any changes in GST data you can change BUSY data easily, further for change gst data you can contact Gst support helpline number.

The tax rate is showing as % instead of % for my composition supplier invoice. Why is this happening?

The tax rate is showing as 9% instead of 0% for a composition supplier invoice because the composition dealer only gets 0% or 0% tax rate.

I'm unable to categorize some items as services rather than goods in BUSY. How can I fix this?

to categorize some items as services rather than goods in BUSY then you can mantioned category or group in item master to categorized service related items.

Why are some GST bills from previous tax periods showing up in my returns for the current period?

If you are using itc tagging in that case previous bills will be reflect in current period as you have not received its ITCs claim yet
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