Frequently Asked
Questions

Q: Why is the tax amount showing differently in BUSY compared to the government GST portal? How can I reconcile this difference?

The specific steps may vary depending on the software you're using, but here's a general guideline: Step 1: Once you are logged into the software, look for the Display menu. Step 2: Within the Display menu, you should find a submenu or option related to Sales / Purchase register Reports. Step 3: Click on it to proceed. Step 4: In the Sales / Purchase register Reports section,Look for the option labeled show bifurcation of tax amounts . Step 5: You can add discount by adding custom column . Step 6: Review the Bifurcation of Tax Rate Wise and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates.

Q: Why are some fields blank after I added a custom column in my GST report? How can I fix this?

If certain fields are blank after adding a custom column to your GST report, it's because the data for those fields needs to be manually entered in the vendor master records. This data can include details like GSTIN, mobile number, email ID, contact, address, etc. Once you input this information for each vendor, the data will populate correctly in the report. Steps are as follows: Step 1:Identify the blank fields in your GST report. Step 2:Access the vendor master records for those fields. Step 3:Input the relevant information such as GSTIN, mobile number, email ID, contact details, and address. Step 4:Save the changes for each vendor record. Once the data is entered, the custom column in your GST report will be populated correctly.

Q: I am facing issues with the API integration between BUSY and my billing software. How can I troubleshoot this?

To troubleshoot API integration issues between BUSY and your billing software, you can try the following steps: Step 1. Check the API credentials: Ensure that you have entered the correct API keys and credentials in both BUSY and your billing software. Step 2. Verify the API endpoints: Make sure that the API endpoints in both systems are correctly configured and match each other. Step 3. Test the connectivity: Check your internet connection and ensure that both BUSY and your billing software can communicate with each other. Step 4. Review the API documentation: Refer to the API documentation provided by both BUSY and your billing software to ensure that you are using the correct API endpoints and following the required format for data exchange.

Q: I am unable to find the specific column or data I need in the standard reports. How can I customize or modify the reports to view the information I need?

If you are unable to check any column in the standard report then follow the given steps : Step 1: Go to Display menu Step 2: Open the report in whcih you want to add column Step 3: Then click on Custom column option shown in the right side of the report Step 4: Then mention name of the format and click on add column button Step 5: Then specify heading of the column and place of the column Step 6: Then select category in the data field then add field of the repective data by press Alt+F4 Step 7: Then click on OK button Step 8: Then reopen report with the sepecified format and checked

Q: I made some changes in the software but now my GST calculations are incorrect. How can I undo changes I made to get the correct GST amounts?

Please provide more specific details about the report or module within the software where you are observing incorrect GST calculations. This information will help in identifying the source of the issue and providing more targeted guidance to address the problem. Furthermore, if you wish to undo changes you made, you need to restore the latest backup file. To restore the backup, follow the steps below: Step 1: Open BUSY and select Restore Data option from Company tab. Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process. Step 3: If same data already exist in then BUSY will provide you an option to overwrite it. You can chosse Yes or No as required.

Q: I want to charge % GST on sales as per government norms but BUSY is calculating only %. What should I do to apply the correct rate?

If you want to charge 6% GST on sales as per government norms but BUSY is calculating only 3%., you need to check the reasons below: Step 1: You need to check the GST tax percentage as per the government regulations you require and apply it in your BUSY schedule. For this, you need to follow the below steps: Step 2: Go to Administration, then select Masters, then select Tax Category, then select Modify, and select the tax category that you want to update. Step 3: In the tax category master, you can update the tax percentage as per the government regulation in the changes in tax rates option. In this, you can update according to your update date.

Q: Why are my expenses not showing separately as registered, unregistered and exempt in the balance sheet? How can I see the breakup of expenses this way?

To see the breakup of expenses this way, please follow steps : Step 1: Once you are logged into the software, look for the Display menu. Step 2: Within the Display menu, you should find a submenu or option related to GST Reports. Step 3: Click on it to proceed. Step 4: In the GST Reports section,Look for the option labeled GST Other Reports Step 5: Look for the Tax Rate Wise Output Tax Report option, and click on it to access this specific report Step 6: Review the Bifurcation of Tax Rate Wise Output Tax Data and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

Q: I am trying to get the HSN summary in the transaction section but it is not working. What is the right way to get this summary?

HSN summary report, you can follow these steps to address the issue and ensure that purchase payments are included: Step 1: Once you are logged into the software, look for the Display menu. Step 2: Within the Display menu, you should find a submenu or option related to GST Reports. Step 3: Click on it to proceed. Step 4: In the GST Reports section,Look for the option labeled GST Other Reports Step 5: Look for the HSN wise Summary Report option, and click on it to access this specific report Step 6: Review the Bifurcation of Tax Data and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

Q: I want to view HSN summaries for both GSTR- and GSTR- in BUSY. How do I get those reports?

HSN summary report, you can follow these steps to address the issue and ensure that purchase payments are included: Step 1: Once you are logged into the software, look for the Display menu. Step 2: Within the Display menu, you should find a submenu or option related to GST Reports. Step 3: Click on it to proceed. Step 4: In the GST Reports section,Look for the option labeled GST Other Reports Step 5: Look for the HSN wise Summary Report option, and click on it to access this specific report Step 6: Review the Bifurcation of Tax Data and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

Why is the tax amount showing differently in BUSY compared to the government GST portal? How can I reconcile this difference?

The specific steps may vary depending on the software you're using, but here's a general guideline:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to Sales / Purchase register Reports.
 Step 3: Click on it to proceed.
 Step 4: In the Sales / Purchase register Reports section,Look for the option labeled show bifurcation of tax amounts . 
 Step 5: You can add discount by adding custom column .
 Step 6: Review the Bifurcation of Tax Rate Wise and Genate the report . 
 Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates.

Why are some fields blank after I added a custom column in my GST report? How can I fix this?

If certain fields are blank after adding a custom column to your GST report, it's because the data for those fields needs to be manually entered in the vendor master records. This data can include details like GSTIN, mobile number, email ID, contact, address, etc. Once you input this information for each vendor, the data will populate correctly in the report.
 Steps are as follows:
 Step 1:Identify the blank fields in your GST report.
 Step 2:Access the vendor master records for those fields.
 Step 3:Input the relevant information such as GSTIN, mobile number, email ID, contact details, and address.
 Step 4:Save the changes for each vendor record.
 Once the data is entered, the custom column in your GST report will be populated correctly.

I am facing issues with the API integration between BUSY and my billing software. How can I troubleshoot this?

To troubleshoot API integration issues between BUSY and your billing software, you can try the following steps:
 Step 1. Check the API credentials: Ensure that you have entered the correct API keys and credentials in both BUSY and your billing software.
 Step 2. Verify the API endpoints: Make sure that the API endpoints in both systems are correctly configured and match each other.
 Step 3. Test the connectivity: Check your internet connection and ensure that both BUSY and your billing software can communicate with each other.
 Step 4. Review the API documentation: Refer to the API documentation provided by both BUSY and your billing software to ensure that you are using the correct API endpoints and following the required format for data exchange.

How can I download monthly sales and purchase registers in Excel format with complete item details from BUSY for filing GST returns?

download monthly sales and purchase registers in Excel format,Here's how you can do it:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section,Look for the option labeled GST Other Reports
 Step 5: Look for the Tax Rate Wise Output Tax Report option, and click on it to access this specific report
 Step 6: Review the Bifurcation of Tax Rate Wise Output Tax Data and Generate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

I am unable to find the specific column or data I need in the standard reports. How can I customize or modify the reports to view the information I need?

If you are unable to check any column in the standard report then follow the given steps :
 Step 1: Go to Display menu 
 Step 2: Open the report in whcih you want to add column 
 Step 3: Then click on Custom column option shown in the right side of the report 
 Step 4: Then mention name of the format and click on add column button 
 Step 5: Then specify heading of the column and place of the column 
 Step 6: Then select category in the data field then add field of the repective data by press Alt+F4
 Step 7: Then click on OK button 
 Step 8: Then reopen report with the sepecified format and checked

I made some changes in the software but now my GST calculations are incorrect. How can I undo changes I made to get the correct GST amounts?

Please provide more specific details about the report or module within the software where you are observing incorrect GST calculations. This information will help in identifying the source of the issue and providing more targeted guidance to address the problem. 
 Furthermore, if you wish to undo changes you made, you need to restore the latest backup file. To restore the backup, follow the steps below:
 Step 1: Open BUSY and select Restore Data option from Company tab.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to overwrite it. You can chosse Yes or No as required.

I want to charge % GST on sales as per government norms but BUSY is calculating only %. What should I do to apply the correct rate?

If you want to charge 6% GST on sales as per government norms but BUSY is calculating only 3%., you need to check the reasons below: 
 Step 1: You need to check the GST tax percentage as per the government regulations you require and apply it in your BUSY schedule. For this, you need to follow the below steps: 
 Step 2: Go to Administration, then select Masters, then select Tax Category, then select Modify, and select the tax category that you want to update. 
 Step 3: In the tax category master, you can update the tax percentage as per the government regulation in the changes in tax rates option. In this, you can update according to your update date.

Why are my expenses not showing separately as registered, unregistered and exempt in the balance sheet? How can I see the breakup of expenses this way?

To see the breakup of expenses this way, please follow steps : 
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section,Look for the option labeled GST Other Reports
 Step 5: Look for the Tax Rate Wise Output Tax Report option, and click on it to access this specific report
 Step 6: Review the Bifurcation of Tax Rate Wise Output Tax Data and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

I am trying to get the HSN summary in the transaction section but it is not working. What is the right way to get this summary?

HSN summary report, you can follow these steps to address the issue and ensure that purchase payments are included:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section,Look for the option labeled GST Other Reports
 Step 5: Look for the HSN wise Summary Report option, and click on it to access this specific report
 Step 6: Review the Bifurcation of Tax Data and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

I want to view HSN summaries for both GSTR- and GSTR- in BUSY. How do I get those reports?

HSN summary report, you can follow these steps to address the issue and ensure that purchase payments are included:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section,Look for the option labeled GST Other Reports
 Step 5: Look for the HSN wise Summary Report option, and click on it to access this specific report
 Step 6: Review the Bifurcation of Tax Data and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

Frequently AskedQuestions