Frequently Asked
Questions
Find Solutions to Common Issues Related to third-party-services - remote services
The software connection gets disconnected frequently when accessing remotely. What can cause this issue and how do I fix it?
The frequent disconnection of the software when accessing remotely can be caused by various factors such as unstable internet connection, network/firewall settings, or issues with the remote access tool. To fix this issue, you can try the following steps:
1. Check your internet connection: Ensure that you have a stable...
I am unable to log out or log in to BUSY RDP due to it getting stuck. What should I do in this case?
If you're experiencing issues with logging in or out of BUSY RDP (Remote Desktop Protocol) and it's getting stuck, there are several steps you can take to troubleshoot the problem as given below :
For Logging in issues :
1. Ensure that your internet connection is stable. Unstable connections can cause login issues.
2. Check the username and password you are using to log in is correct.
3. Temporarily disable your firewall and antivirus software to see if they might be blocking the connection. If the issue resolves after disabling them, you may need to adjust their settings.
For logging out issues :
1. If you are having trouble logging out, try ending the remote desktop session by using the appropriate command or option in the remote desktop software.
2. Use keyboard shortcuts to log out. For example, you can try pressing Ctrl + Alt + End on your keyboard and then choose the option to log out.
3. If the remote desktop software allows it, you can use the Task Manager to end the remote desktop session or any processes associated with it.
I am unable to access the software on Remote due to connectivity issues. How can I resolve thi
To resolve connectivity issues with the software, you can try the following steps:
Step 1: Check your internet connection: Make sure you have a stable and reliable internet connection. If there are any issues with your internet, contact your internet service provider for assistance.
Step 2: Restart your router or modem: Sometimes, restarting your router or modem can help resolve connectivity issues. Turn off the device, wait for a few seconds, and then turn it back on.
Step 3: Disable firewall or antivirus settings: Temporarily disable any firewall or antivirus software that may be blocking the access of software to the internet. Remember to enable them again once the issue is resolved.
Step 4: Contact your IT support: If you are part of a company or organization, reach out to your IT support team for assistance. They can help troubleshoot and resolve any network or connectivity issues specific to your setup or also you can contact to your Remote service Provider from whom You take service.
I am facing problems with remote connectivity to BUSY Support. How can this be resolved?
If you are facing problems with remote connectivity to BUSY Support, you can try the following steps to resolve the issue:
1. Check your internet connectivity: Ensure that you have a stable and reliable internet connection.
2. Try reconnecting: Disconnect and reconnect to the remote support software to see if the issue gets resolved.
3. Use alternate software: If the problem persists, try using alternate remote access software like AnyDesk or UltraViewer.
4. Check network/firewall settings: Make sure that your network or firewall settings are not blocking the remote connection. Adjust the settings if necessary.
5. Try again later or from a different system: If none of the above steps work, you can try connecting again later or from a different system to further troubleshoot the issue.
If the problem still persists, it is recommended to reach out to BUSY Support for further assistance.
How do I troubleshoot printing issues when accessing BUSY via RDP?
To troubleshoot printing issues when accessing BUSY via RDP make sure to follow below steps :
Step 1:Verify printer settings: Make sure that the correct printer is selected in BUSY and that it is properly configured.
Step 2:Restart the printer and computer: Sometimes, restarting the printer and computer can resolve temporary printing issues.
Step 3:Update printer drivers: Ensure that you have the latest printer drivers installed on your system. You can download them from the printer manufacturer's website.
Step 4:Check printer connectivity: Ensure that the printer is properly connected to the computer and that there are no connectivity issues.
Step 5: Make sure printer is properly working in other softwares like-microsoft excel and word
Step 6: If printer is properly working in other software issue find only in RDP
You need to contact RDP service provider to check printer connectivity with RDP.
. What are the internet speed requirements and remote access options for BUSY?
For single user mode, you need to have an internet connection when you use online features such as E-way bill / E-Invoice generation, sending Email / SMS / Notification, etc.
For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.
BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .
The print outs are not coming properly in BUSY RDP but works fine on the main system. Why does this happen and how to resolve it?
Issues with printouts not coming out properly in a remote desktop environment like BUSY RDP can be caused by various factors. Here are some common reasons and solutions:
1. Ensure that printer redirection is properly configured in the RDP settings. The local printer should be recognized and redirected to the remote session.
2. Ensure that the printer drivers on the local and remote machines match.
3. Make sure the network connection between the local and remote machines is stable.
4. Ensure that the user account on the remote machine has the necessary permissions to access and use the printer.
5. Check the properties of the printer on the remote machine. Ensure that the correct paper size, orientation, and other settings are configured.
6. If you're still unable to resolve the issue, Advise you to contact your RDP service provider.
I am unable to access the main accounting system in BUSY. It says my RDP is stuck. How do I resolve this RDP issue?
If you're experiencing issues with Remote Desktop Protocol (RDP) and are unable to access the main accounting system in BUSY, here are some steps you can take to troubleshoot and resolve the problem:
1. Ensure that your computer is connected to the network and that there are no issues with your internet connection.
2. Check the Remote Desktop settings on both the client and server sides. Make sure that Remote Desktop is enabled on the server, and that the necessary permissions are granted to your user account.
3. Ensure that the port is open in your firewall settings.
4. Try restarting both your computer and the server and see if the problem persists.
5. If you're still unable to resolve the issue, it's advisable to contact your IT support team or system administrator.
RDP getting hung sometimes. What could be the reason how to fix it?
If you're experiencing issues with Remote Desktop Protocol (RDP)hung sometimes, here are some steps you can take to troubleshoot and resolve the problem:
1. Ensure that your computer is connected to the network and that there are no issues with your internet connection.
2. Check the Remote Desktop settings on both the client and server sides. Make sure that Remote Desktop is enabled on the server, and that the necessary permissions are granted to your user account.
3. Verify that your firewall and antivirus settings are not blocking the software or causing interference.
4. Try restarting both your computer and the server and see if the problem persists.
5. If you're still unable to resolve the issue, it's advisable to contact your IT support team or system administrator.
BUSY is not showing updated data when I try to access it through RDP. Why does this happen and how can it be fixed?
There could be several reasons why BUSY is not showing updated data when accessed through Remote Desktop Protocol (RDP). Here are some common issues are as follows:
1. Ensure that your computer is connected to the network and that there are no issues with your internet connection.
2. Check the Remote Desktop settings on your server. Make sure that Remote Desktop is enabled on the server, and that the necessary permissions are granted to your user account.
3. Ensure that the port is open in your firewall settings.
4. Try restarting both your computer and the server and see if the problem persists.
5. If you're still unable to resolve the issue, it's advisable to contact your IT support team or system administrator.
