Frequently Asked
Questions

Q: Can you walk me through the process of opening the company data file on my end while you access it remotely?

To open a company data file remotely, you can use remote access software like AnyDesk or UltraViewer to access the computer where the file is stored and then open the file using the BUSY.

Q: How do I connect to a screen sharing session with an agent in BUSY?

Presently, screen sharing with your agent is not available in BUSY. However, you can use third party remote support softwares such as Anydesk, Teamviewer, Ultraviewer, etc. to share your screen with anyone.

Q: Other users are having issues accessing cloud. Is there a problem with the server?

If Other users are having issues accessing cloud so you need to contact your dealer or cloud person because this is third party services, we don't have any rights regarding remote services.

Q: Can we use BUSY on cloud in different location.

Yes, BUSY offers cloud server support through BUSY Online, which can be purchased on a quarterly or yearly basis. The price for one user and one company is 10,800 per year.

Q: I am trying to import data into BUSY but keep getting disconnected. What can cause this and how do I troubleshoot it?

If you use BUSY on RdP(remote desktop protocol) you must have proper stable internet connection and check your Rdp setting,For rdp setting you can contact from where you take Rdp services.

Q: Does BUSY provide remote support facility to access my system? What is the process?

Yes BUSY provide support through remote acess software like anydesk or ultraviewer you just need to get it installed in your system and we can connect your system with them

Q: What is the benefit of connecting BUSY to multiple third party providers?

The benefit of connecting BUSY to multiple third-party providers is that normally you can connect BUSY from multiple locations, but for more information, you have to contact your third-party providers.

Q: I cannot find the desk ID option in BUSY. Where is this located and how can I access it?

There is no such option in BUSY for desk ID. However if you are sharing your screen to another then you can use Anydesk or ultraviewer for the same

Q: How do i find my anydesk ID?

Anydesk is a third party software, you can download it from your web browser and installed it then you are share your system online with the other customer

Q: How do I check Anydesk number and where can i find this in BUSY?

AnyDesk is a third-party software that can be installed on your system through your Chrome browser. However, in BUSY, there is no option to locate the AnyDesk number.

Find Solutions to Common Issues Related to third-party-services - remote services

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Can you walk me through the process of opening the company data file on my end while you access it remotely?

To open a company data file remotely, you can use remote access software like AnyDesk or UltraViewer to access the computer where the file is stored and then open the file using the BUSY.

How do I connect to a screen sharing session with an agent in BUSY?

Presently, screen sharing with your agent is not available in BUSY. However, you can use third party remote support softwares such as Anydesk, Teamviewer, Ultraviewer, etc. to share your screen with anyone.

Other users are having issues accessing cloud. Is there a problem with the server?

If Other users are having issues accessing cloud so you need to contact your dealer or cloud person because this is third party services, we don't have any rights regarding remote services.

Can we use BUSY on cloud in different location.

Yes, BUSY offers cloud server support through BUSY Online, which can be purchased on a quarterly or yearly basis. The price for one user and one company is 10,800 per year.

I am trying to import data into BUSY but keep getting disconnected. What can cause this and how do I troubleshoot it?

If you use BUSY on RdP(remote desktop protocol) you must have proper stable internet connection and check your Rdp setting,For rdp setting you can contact from where you take Rdp services.

Does BUSY provide remote support facility to access my system? What is the process?

Yes BUSY provide support through remote acess software like anydesk or ultraviewer you just need to get it installed in your system and we can connect your system with them

What is the benefit of connecting BUSY to multiple third party providers?

The benefit of connecting BUSY to multiple third-party providers is that normally you can connect BUSY from multiple locations, but for more information, you have to contact your third-party providers.

I cannot find the desk ID option in BUSY. Where is this located and how can I access it?

There is no such option in BUSY for desk ID. However if you are sharing your screen to another then you can use Anydesk or ultraviewer for the same

How do i find my anydesk ID?

Anydesk is a third party software, you can download it from your web browser and installed it then you are share your system online with the other customer

How do I check Anydesk number and where can i find this in BUSY?

AnyDesk is a third-party software that can be installed on your system through your Chrome browser. However, in BUSY, there is no option to locate the AnyDesk number.

Frequently AskedQuestions