Frequently Asked
Questions
Find Solutions to Common Issues Related to third-party-services - remote services
How can I resolve issues with remote access to the BUSY software?
If you are facing problems with remote access of BUSY, here are some possible solutions you can try:
Step 1: Make sure your internet connection is fast and stable.
Step 2: Enter the right login details for remote access.
Step 3: See if the Remote Desktop Services is on.
Step 4: Restart your computer and attempt to connect again.
Step 5: Look for any antivirus or firewall that might be blocking remote services.
If same issue persists then you can contact us on our 24x7 helpline number: 8282828282 or 011 40964096. Alternatively, you can email us your query at support@busy.in.
Please note: If you are using a third party remote application, please contact the provider first before contacting us.
My account isn't syncing reports to the cloud. How can I address this in BUSY?
If your account is not syncing reports to the cloud in BUSY, you can try the following steps to address the issue:
BUSY offers a "Mobile App" that lets you access your data on the go.
Also BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .
What options are available for remote access and multi-user login in BUSY?
BUSY has a product name BUSY Online which allows you to access your data online from any device remotely. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner.
BUSY also offers a multi-user license option that enables you to access your data on multiple devices through LAN or WiFi connectivity. This option allows multiple users to work on the same data simultaneously. Further, If you want to use the same data on different locations, we have a solution for that as well. You can use the SQL Database option and work on the same data through Static IP.
I want to use BUSY across multiple locations connected via LAN. What is the recommended version single user or multi user?
For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.
BUSY has launched a product name BUSY Online. This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in .
I was told this software could be used to access the system from multiple locations. How do I set that up?
For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.
BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .
While printing invoices from RDP, the print is not coming out properly. How can I address this issue?
If you are facing issues with invoice printing from RDP, you can address the problem by following these steps:
1. Ensure that the printer settings on the RDP server and the local machine are configured correctly. VeriFinancial Year that the correct printer is selected, and confirm that the settings align with the requirements for invoice printing.
2. Confirm that the printer drivers are up to date on both the RDP server and the local machine. Outdated or incompatible drivers can lead to printing issues.
3. Check the lines per page in the hardware configuration of BUSY software. Ensure that it is set correctly to match the desired invoice format.
I am unable to perform certain tasks like generating bills in BUSY due to RDP issues. How to troubleshoot and fix such RDP problems?
Troubleshooting RDP (Remote Desktop Protocol) issues can involve several steps. Here are some general steps you can take to address RDP problems:
1. Ensure that both the local and remote computers are connected to the network.
2. Verify that there are no network connectivity issues, such as a firewall blocking RDP traffic or network outages.
3. Make sure the account you are using to log in via RDP is not locked, disabled, or experiencing other issues.
4. If you're having licensing issues, make sure the remote machine has a valid RDP license.
5. If the issue persists, Advise you to contact your RDP service provider.
What options are there for remote access and mobile apps with BUSY?
BUSY offers a "Mobile App" that lets you access your data on the go.
Also BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .
What is the billing cycle for BUSY on cloud?
BUSY offers a "Mobile App" that lets you access your data on the go.
Also BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .
I have two computers with BUSY one main and one accessed. How do I connect them properly?
If you use multi user of BUSY model then you need to connect them through networking and connect with LAN.If another system belongts to another location then you need to add one more count and it is available for Standard and Enterprise.Along with cound you need to install SQL at main system and puechase Static IP from internet service provider and after enter server information both system will be connect for BUSY.You can access BUSY on RDP as well
