Frequently Asked
Questions
Find Solutions to Common Issues Related to third-party-services - remote services
Why does the Digital signature not working on RDP?
If the digital signature is not working on rdp and no issue found in direct system then to you rdp service provider for same.
What options are there for remote access/cloud?
The options for remote access/cloud include using Remote Desktop Protocol (RDP) or accessing the software through a cloud server or use or BUSYonline.
whatsApp send issue by third part tool on RDP?
Online check no issue by our API, its your third party tool, so you need to contact your third party tool provider.
The remote connection tickets are not popping up on my screen after initiating the remote connection. How can I get the tickets to appear so we can connect?
If you are facing any issues related to Remote service I will recommend to contact from whom you avail RDP Service.
I am Unable to Connect BUSY via RDP What should I do It's going to hang many times.
Check your internet connection and try reconnecting again. If the issue persists, contact from whom you have availed the RDP service.
How do I print invoices and reports from BUSY remotely via RDP?
To take print of invoices and reports from BUSY remotely via RDP
You need to contact your RDP service provider
Does BUSY provide remote support for troubleshooting errors? How can I get remote assistance?
Yes, BUSY provides remote support for troubleshooting errors. you can connect us on anydesk or ultraviewer to get online support.
Does BUSY provide remote support? Can an agent access my account to troubleshoot?
Yes, BUSY provides remote support for troubleshooting errors. you can connect us on anydesk or ultraviewer to get online support.
What is your username and password for remote access to my account?
To know username and password for remote access, you need to contact them who provide you the remote services.
How do I find my BUSY account ID for remote access? Where is it located?
Could you please provide more context about what you are referring to so that I can assist
you better?