Frequently Asked
Questions

Q: How can I share local printers and drivers for use in remote RDP sessions?

To share local printers and drivers for use in remote RDP sessions Please contact to your RDP service provider

Q: Is it possible to access the BUSY via direct system instead of RDP?

Yes, it is possible to access the BUSY via a direct system instead of using RDP (Remote Desktop Protocol).

Q: Can BUSY provide remote desktop support for troubleshooting?

Yes, BUSY can provide remote desktop support for troubleshooting by connecting system through Anydesk / Ultraviewer / Teamviewer

Q: I am having issues connecting remotely to BUSY. What could be the problem?

If you can't access BUSY through Remote Desktop, contact the person who provided you with RDP services for troubleshooting.

Q: BUSY Showing Demo mode on RDP Access

BUSY showing demo mode on RDP access due to limitation set from BUSY company end on licence access

Q: Can customer support remote access my computer to fix issues I'm having with BUSY?

Yes, BUSY can provide remote desktop support for troubleshooting by connecting system through Anydesk / Ultraviewer / Teamviewer

Q: The link for remote access is not working in BUSY, how do I fix this?

If the remote access link is not working, check the internet connection or contact the remote service provider.

Q: Do I need to have UltraViewer or TeamViewer installed to access BUSY remotely? What are the options?

UltraViewer, Any desk or TeamViewer can be used to access BUSY remotely. These are the options available.

Q: I want to connect to the software remotely but am unable to do so. What steps should I take to enable remote access?

If you are using remode desktop protocol then contact the person you configure the RDP service .

Q: I want to share my BUSY desktop screen with your support agent but Anidex is not working. What other screen sharing options do you recommend?

The agent recommended UltraViewer as an alternative screen-sharing option for troubleshooting in case Anidex is not working.

Find Solutions to Common Issues Related to third-party-services - remote services

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I share local printers and drivers for use in remote RDP sessions?

To share local printers and drivers for use in remote RDP sessions
 Please contact to your RDP service provider

Is it possible to access the BUSY via direct system instead of RDP?

Yes, it is possible to access the BUSY via a direct system instead of using RDP (Remote Desktop Protocol).

Can BUSY provide remote desktop support for troubleshooting?

Yes, BUSY can provide remote desktop support for troubleshooting by connecting system through Anydesk / Ultraviewer / Teamviewer

I am having issues connecting remotely to BUSY. What could be the problem?

If you can't access BUSY through Remote Desktop, contact the person who provided you with
RDP services for troubleshooting.

BUSY Showing Demo mode on RDP Access

BUSY showing demo mode on RDP access due to limitation set from BUSY company end on licence access

Can customer support remote access my computer to fix issues I'm having with BUSY?

Yes, BUSY can provide remote desktop support for troubleshooting by connecting system through Anydesk / Ultraviewer / Teamviewer

The link for remote access is not working in BUSY, how do I fix this?

If the remote access link is not working, check the internet connection or contact the remote service provider.

Do I need to have UltraViewer or TeamViewer installed to access BUSY remotely? What are the options?

UltraViewer, Any desk or TeamViewer can be used to access BUSY remotely. These are the options available.

I want to connect to the software remotely but am unable to do so. What steps should I take to enable remote access?

If you are using remode desktop protocol then contact the person you configure the RDP service .

I want to share my BUSY desktop screen with your support agent but Anidex is not working. What other screen sharing options do you recommend?

The agent recommended UltraViewer as an alternative screen-sharing option for troubleshooting in case Anidex is not working.

Frequently AskedQuestions