Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - antivirus firewall settings
What can I do if my BUSY software frequently shuts down automatically while working on invoices or vouchers?
Follow below steps if BUSY frequently shuts down automatically while working on invoices or voucher:
Step 1: Take latest backup of your data.
Step 2: Only latest setup must be install in control pannel.
Step 3: Exclude BUSY from your antivirus or through window security.
Step 4: Run BUSY as administration.
Step 5: Set UAC compatabilty.
Step 6: Type UAC in search bar of system.
Step 7: Then a window will appear name called change user control settings.
Step 8: Set it down.
Step 9: Right click on BUSY icon.
Step 10: Then go in properties, click on compatabilty.
Step 11: Click on run this program as administration and run this program as compatibilty mode for.
Step 12: Check regional settings of your system also.
Step 13: Also go in House keeping section and check incomplete voucher or junk character.
Step 14: Can reindex data base or re write,as it clear all junk which stuck in database.
If still issue persists then share concern on support@busy.in
What might be the issue if BUSY stops functioning ?
There could be various reasons why certain features of BUSY stop working,To resolve this you may check below steps:
Step 1: Take latest backup of your data.
Step 2: Only latest setup must be install in control pannel.
Step 3: Exclude BUSY from your antivirus or through window security.
Step 4: Run BUSY as administration.
Step 5: Set UAC compatabilty.
Step 6: Type UAC in search bar of system.
Step 7: Then a window will appear name called change user control settings.
Step 8: Set it down.
Step 9: Right click on BUSY icon.
Step 10: Then go in properties, click on compatabilty.
Step 11: Click on run this program as administration and run this program as compatibilty mode for.
Step 12: Check regional settings of your system also.
If still issue persists then share your concern on support@busy.in
Why am I getting authentication errors while connecting to the GSTN for e-invoicing?
To resolve the error of authentication while connecting to the GSTN for E-invoicing follow below steps:
Step 1: Visit on https://einvoice1.gst.gov.in/
Step 2: Click on registration option.
Step 3: Select E-invoice Enablement under it.
Step 4: Mention the GSTN and captcha.
Step 5: Click on go.
Step 6: In BUSY go in administration and select configuration then in feature/options and click on GST/VAT then Validate GSP ID.
Step 7: Also check antivirus or window security setting as exclude BUSY from it.
If still issue persists then can on our 24*7 Helpline No. 8282828282 or can share your concern on support@busy.in
I am encountering a "File Locked" error when trying to open the software. What should I do?
Need to give full rights to BUSYwin folder. Go to C drive or where you have install BUSY. Right click on BUSYwin folder and give the full rights.
Step 1: Right-click on the shortcut or the executable file of the program you want to run as an administrator.
Step 2: Select Properties from the context menu.
Step 3: In the Properties window, go to the Compatibility tab.
Step 4: Under the Privilege Level section, check the box that says "Run this program as an administrator.
Step 5: Click the Apply button and then OK to save your changes.
The antivirus is blocking the BUSY app. How can I whitelist or exclude BUSY from antivirus scanning?
In Every Antivirus, There is a Exclude Option given in the settings. Through this exclude option, we will add the BUSY file in it where BUSY is already installed.
Pls follow the below steps :
Step 1: Open the antivirus which has installed in the system
Step 2: Go the settings option
Step 3: You will get a exclude program option
Step 4: Select the BUSY software files and exclude it
Note : Exclude option in the antivirus may vary. If in some antivirus shows BUSY software as block then we need to unblock it.
Handling antivirus flagging BUSY Software as malicious.
When antivirus flagging the BUSY software as malicious. We need to exclude the BUSY in the antivirus then it will no longer treat BUSY software as malicious.
Pls follow the below steps :
Step 1: Open the antivirus which has installed in the system
Step 2: Go the settings option
Step 3: You will get a exclude program option
Step 4: Select the BUSY software files and exclude it
Note : Exclude option in the antivirus may vary. If in some antivirus shows BUSY software as block then we need to unblock it.
My antivirus software is blocking the BUSY update. How can I temporarily disable it to install updates?
To temporarily disable your antivirus software and install updates for BUSY, follow the below step:
Step 1: You can usually right click on the antivirus icon in your system tray or taskbar and look for an option to disable or pause the antivirus protection.
Step 2: Alternatively, you can open the antivirus software and go to the settings or preferences section to find the option to disable or temporarily turn off the antivirus.
Step 3: Remember to re enable the antivirus protection after installing the updates to ensure the security of your system.
My antivirus detected a ransomware virus when trying to print invoices. How can I remove this virus from BUSY?
To remove the ransomware virus from BUSY when trying to print invoice, you need to follow the below steps:
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.
How can I check system and software requirements to avoid errors in bill generation in BUSY?
You can check the system and BUSY requirement by considering the following points:
1. Make sure the BUSY is excluded from your antivirus software.
2. Verify that BUSY is not blocked by the Windows Firewall to allow proper network connectivity.
3. Always run BUSY in administration mode to avoid permission related issues.
4. Configure your system screen resolution according to BUSY compatibility requirements.
5. Makesure that BUSY is always running on the latest version to benefit from bug fixes and improvements.
How can I unblock BUSY if its being blocked by an anti-virus or Windows Firewall?
To unlock BUSY from window firewall, follow these steps:
Step 1: Open window firewall in your system then click on allow app or feature through windows defender firewall.
Step 2: Click on change settings then select he BUSY programe and click on ok to allow the application.
To exclude BUSY from antivirus, follow these steps:
Step 1: Open your antivirus then search for tools.
Step 2: Click on exclude file from antivirus then select BUSY file and exclude the same.
