Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - antivirus firewall settings
The site is showing "connection not private" warning when I try to access the e-invoicing portal. How can I resolve this?
If you encounter a 'connection not private' warning when trying to access the e-invoicing portal and want to resolve it, you can.
Step 1. Try accessing the site using a different connection.
Step 2. Disable any antivirus protection that may be blocking the site.
Step 3. Adjust your browser settings to allow access to the site.
Step 4. Contact your IT person for assistance.
How do I resolve conflicts with antivirus software in BUSY?
To resolve conflicts with antivirus software in BUSY, you can try disabling the antivirus temporarily while using BUSY. If the issue persists, you may need to uninstall the antivirus software or configure it to allow BUSY to run properly. It is recommended to consult with your IT team or antivirus software provider for further assistance in resolving the conflicts.
My antivirus is blocking access to BUSY. What settings should I change?
To resolve the issue of your antivirus blocking access to BUSY, you should check the settings of your antivirus software. Look for options related to "exclusions" or "exceptions" and add the folders where BUSY is installed to the list of trusted applications. This will allow the software to access the internet without being blocked by the antivirus.
My antivirus caused some problems with BUSY. Should I keep the antivirus disabled? What is the recommended setting?
It is not recommended to keep your antivirus disabled permanently. Antivirus software is important for protecting your computer from threats. However, if your antivirus is causing issues with BUSY, you can try adding BUSY as an exclusion in your antivirus settings. This will allow BUSY to function properly while still maintaining antivirus protection for your system.
After an update to BUSY, my antivirus or firewall seems to be blocking connectivity between servers. How should I reconfigure the antivirus and firewall settings?
To reconfigure antivirus and firewall after BUSY update, you need to talk to your antivirus provider and exclude the BUSY folder from it. This is because antivirus settings may change after updating and treat BUSY as a threat, causing it to be blocked. It is important to exclude the BUSY folder to avoid any issues.
I have two antivirus programs installed and BUSY is not connecting properly. Do I need to uninstall one?
have two antivirus programs installed and BUSY is not connecting properly then uninstalled one antivirus program then exclude the BUSY software folder from your antivirus scanning, you need to go to the antivirus settings and add the BUSY software folder to the exclusion list. This will prevent the antivirus from scanning the BUSY software folder.
I think my antivirus is blocking BUSY from working properly. How can I fix this?
antivirus is blocking BUSY from working properly to fix this follow these steps
1.open antivirus setting
2. there is option to include folders or application to allow working in windows without any blocking
3. include BUSY app and BUSYwin folder in antivirus inclusion setting and save it
4. after that antivirus not blocking BUSY.
How do I configure my firewall or antivirus to allow BUSY to work properly?
To configure your firewall or antivirus to allow BUSY to work properly, you need to exclude the BUSY and BUSYwin folder from the list of blocked programs or folders. This can be done by talking to your antivirus provider and requesting them to exclude the BUSY folder from the antivirus.
How do I give full access rights to the BUSY folder and subfolders in my antivirus?
To give full access rights to the BUSY folder and subfolders in your antivirus, you will need to navigate to the antivirus settings and add an exclusion for the BUSY folder Select option for include subfolders. This will allow the software to run without being blocked by the antivirus.
How do I exclude BUSY and BUSYwin folders while scanning for antivirus?
To exclude BUSY and BUSYwin folders while scanning for antivirus, you need to add them to the exclusion
list in your antivirus software and all antivirus have different options for exclude. This will prevent the
antivirus from scanning these folders and causing any errors while using the BUSY.
