Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - demo mode
How to resolve if BUSY is going on Demo Mode in Single User or Multi User License.
When BUSY is going on demo mode then make sure that you alreadyhave a BUSY license.
Pls Follow the Below Steps for Demo Mode in Single User License :
Step 1: Connect the Dongle and Open the BUSY Software or For Softlock, License file should be in BUSYwin Folder where it is already installed.
Step 2: Check the Database Type and Model from Select BUSY Model Option under Company Menu.
Pls Follow the Below Steps for Demo Mode in Multi User License :
Step 1: On Server System, Either the Connect Dongle or Softlock License file should be in BUSYwin Folder where it is already installed.
Step 2: On Client System, There should be proper sharing between Server or Client System. Mention the Data path through server system. First Open the Server System then Client System.
How to configure BUSY to run on multiple systems on WiFi / LAN connectivity?
If you want to run BUSY on two computers and sync data on WIFI / LAN, you can follow these steps:
Step 1: Make sure that you have a multi-user license for BUSY.
Step 2: Connect both computers to the same network using LAN or WIFI.
Step 3: On the server computer, share your data folder on the network. You can find your data folder in the Set Data Directory option under the Company menu.
Step 4: On the client computer, open BUSY and go to the Set Data Directory option. Here, you have to set the data path to the shared folder on the network. You can browse and select the shared folder from the network locations.
Step 5: Reopen BUSY on both computers and can use BUSY on both computers with real-time data synchronization.
Client system is running in demo mode (SQL database)
In case of SQL database security is found from the dongle server/BUSY agent. Therefore, it is mandatory to open BUSY agent at the backend and then open Client system
If Client system is running in demo mode (SQL database) follow the below steps:
Step 1: Verify Serial Number from UMS.
Step 2: Select the Same Model in both the systems.
Step 3:Check the LAN IP should ping.
Step4 : Enable name pipe, TCP/IP from SQL configure manager and mention TCP port as 1433 (default SQL port) in IP4 and IP all
Step5) : Restart the services.
Step6) Mention server name/LAN Ip, username as SA and password in client system.
Step7) After following the above-mentioned steps, the same issue persists, then create the Inbound outbound rule of SQL.
NOTE : All steps should be done after taking backup of the data
Why is the client system not running on BUSY?
To resolve the issue of demo mode on Client pc, check the possible reason:
Step 1: BUSY must be open on server system to run client on license mode.
Step 2: Check by reopen the server first then open the client system.
Step 3: Specify the correct path through networking in client system in case of access data base and specify correct set server information in sql data base.
Step 4: If the client system running on same premises then ensure that LAN ip must be ping on client system.
Step 5: If you are running client system n different location then check that Static ip must be ping on client system and the SQL port must be open on server system.
Step 6: In case of SQL database, dongle server must be running on server system.
How do I configure BUSY for multi-user access?
If you want to use BUSY on mulitple systems and sync data, you can follow these steps:
Step 1: Make sure that you have a multi-user license for BUSY.
Step 2: Connect both computers to the same network using LAN or WIFI.
Step 3: On the server computer, share your data folder on the network. You can find your data folder in the Set Data Directory option under the Company menu.
Step 4: On the client computer, open BUSY and go to the Set Data Directory option.
Step 5: Here, you have to set the data path to the shared folder on the network. You can browse and select the shared folder from the network locations.
Step 6: Reopen BUSY on both computers and can use BUSY on mulitple computers with real-time data synchronization.
Can I create the same shortcut on the client system and use it as BUSY accounting?
If you want to run BUSY on two computers and sync data, you can follow these steps:
Step 1: Make sure that you have a multi-user license for BUSY.
Step 2: Connect both computers to the same network using LAN or WIFI.
Step 3: On the server computer, share your data folder on the network. You can find your data folder in the Set Data Directory option under the Company menu.
Step 4: On the client computer, open BUSY and go to the Set Data Directory option. Here, you have to set the data path to the shared folder on the network. You can browse and select the shared folder from the network locations.
Step 5: Reopen BUSY on both computers and can use BUSY on both computers with real-time data synchronization.
Steps to connect to the main server or system in BUSY and resolve connectivity issues?
If you want to connect to the main server system in BUSY and resolve
connectivity issued then please follow the given steps
Step 1: First have to check that we are able to access the server system from client or not
Step 2: If not then we have to asked IT persont to make it accesible in other system
Step 3: If accessible then we have to make same data directory in the BUSY of client
system as it is set in the server system
Step 4: Make sure BUSY is running in the server system.
If still having any issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
I have BUSY installed on two different computers. How to sync data between them?
If you want to run BUSY on two computers and sync data, you can follow these steps:
Step 1: Make sure that you have a multi-user license for BUSY.
Step 2: Connect both computers to the same network using LAN or WIFI.
Step 3: On the server computer, share your data folder on the network. You can find your data folder in the Set Data Directory option under the Company menu.
Step 4: On the client computer, open BUSY and go to the Set Data Directory option. Here, you have to set the data path to the shared folder on the network. You can browse and select the shared folder from the network locations.
Step 5: Reopen BUSY on both computers and can use BUSY on both computers with real-time data synchronization.
The system is showing client offline, how can I fix this?
If you want to run BUSY on two computers and sync data, you can follow these steps:
Step 1: Make sure that you have a multi-user license for BUSY.
Step 2: Connect both computers to the same network using LAN or WIFI.
Step 3: On the server computer, share your data folder on the network. You can find your data folder in the Set Data Directory option under the Company menu.
Step 4: On the client computer, open BUSY and go to the Set Data Directory option. Here, you have to set the data path to the shared folder on the network. You can browse and select the shared folder from the network locations.
Step 5: Reopen BUSY on both computers and can use BUSY on both computers with real-time data synchronization.
I am having issues accessing the software on my client system as it is showing demo mode. How can I resolve it?
To resolve the issue of demo mode on Client system, check the possible reason:
1. BUSY must be open on server system to run client on license mode.
2. Check by reopen the server first then open the client system.
3. Specify the correct path through networking in client system in case of access data base and specify correct set server information in sql data base.
4. If the client system running on same premises then ensure that LAN ip must be ping on client system.
5. If you are running client system on different location then check that Static ip must be ping on client system and the SQL port must be open on server system.
6. In case of SQL database, dongle server must be running on server system.
