Frequently Asked
Questions

Q: Why is my dongle number not being recognized by BUSY?

If your dongle number is not being recognized by the BUSY, check the below possible solution: 1: Check by insert dongle into another port. 2: Dongle drive must be updated or you can check by reinstalling the dongle drivers. 3: Ensure that BUSY model is selected as per license.

Q: I am unable to access the share data. What should i do?

If you are not able to access the share data under the network tab then you need to check on the server system and check sharing is properly done or not. You have to also check the folder has proper security rights.

Q: want to use BUSY on 2 km

If you want to use BUSY on 2km then we have product called BUSY online by using BUSY online you can use BUSY from any location also you can convert BUSY into SQL and use BUSY by helping static IP address.

Q: I Opened BUSY show ‘A valid security device could not be found program will start in demo mode’

I Opened BUSY and error message show ‘A valid security device could not be found program will start in demo mode’ follow the below steps: Step 1: Go to Licence Management Step 2: Re-validate Softlock Licence Step 3: Select ‘Yes’ Step 4: Reopen BUSY

Q: While open BUSY run in demo mode.

Steps to follow if BUSY run in demo mode: Step 1: Go to company menu and select licence management. Step 2: Then click on revalidate softlock licence file and make sure your system is connected to internet. Step 3: Then reopen BUSY again.

Q: The license verification in BUSY is giving me problems. What do I need to do?

If license verification is showing an error follow below steps: Step 1: Go to company menu and select license management option. Step 2: Then select revalidate license file option. Step 3: After completion of the process you need to restart BUSY again.

Q: I use BUSY on multiple computers. Could this be causing conflicting entries or data sync issues?

For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.

Q: I'm having problems connecting multiple users/computers to the accounting database. Please advise.

For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.

Q: The client is not able to access the server. Who do I contact to troubleshoot this?

If facing issue to connecting to client system to the server system, then you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Why is my software showing as a trial? How can I fix this issue?

The software is showing as a trial because the license may have expired or not been activated properly. To fix this issue, you can try activating the license or renewing it.

Find Solutions to Common Issues Related to troubleshoot - demo mode

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why is my dongle number not being recognized by BUSY?

If your dongle number is not being recognized by the BUSY, check the below possible solution:
1: Check by insert dongle into another port.
2: Dongle drive must be updated or you can check by reinstalling the dongle drivers.
3: Ensure that BUSY model is selected as per license.

I am unable to access the share data. What should i do?

If you are not able to access the share data under the network tab then you need to check on the server system and check sharing is properly done or not. You have to also check the folder has proper security rights.

want to use BUSY on 2 km

If you want to use BUSY on 2km then we have product called BUSY online by using BUSY online you can use BUSY from any location also you can convert BUSY into SQL and use BUSY by helping static IP address.

I Opened BUSY show ‘A valid security device could not be found program will start in demo mode’

I Opened BUSY and error message show ‘A valid security device could not be found program will start in demo mode’ follow the below steps:
Step 1: Go to Licence Management
Step 2: Re-validate Softlock Licence
Step 3: Select ‘Yes’
Step 4: Reopen BUSY

While open BUSY run in demo mode.

Steps to follow if BUSY run in demo mode:
Step 1: Go to company menu and select licence management.
Step 2: Then click on revalidate softlock licence file and make sure your system is connected to internet.
Step 3: Then reopen BUSY again.

The license verification in BUSY is giving me problems. What do I need to do?

If license verification is showing an error follow below steps:
Step 1: Go to company menu and select license management option.
Step 2: Then select revalidate license file option.
Step 3: After completion of the process you need to restart BUSY again.

I use BUSY on multiple computers. Could this be causing conflicting entries or data sync issues?

For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.

I'm having problems connecting multiple users/computers to the accounting database. Please advise.

For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.

The client is not able to access the server. Who do I contact to troubleshoot this?

If facing issue to connecting to client system to the server system, then you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Why is my software showing as a trial? How can I fix this issue?

The software is showing as a trial because the license may have expired or not been activated properly. To fix this issue, you can try activating the license or renewing it.

Frequently AskedQuestions