Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - hardware network
What do I do if I get an error message about not being able to change a setting?
Here are some general steps you can take to troubleshoot and address the problem:
Step 1: Ensure that you have the necessary permissions to change the setting.
Step 2: Verify that your user account settings about your permissions, contact your system administrator
Step 3: Double-check if the setting you are trying to change is intended to be read-only.
Step 4: Make sure you are using the latest version of the software
Step 5: Check system logs or audit trails if available.
How to change default browser for BUSY?
To change the default browser for BUSY, you can follow these steps:
1. Open the settings or preferences menu in your operating system.
2. Look for the "Default Apps" or "Default Programs" option.
3. Find the section for web browsers and select the browser you want to set as the default.
4. Save the changes and exit the settings menu.
5. Now, when you open BUSY, it should use the newly set default browser.
How can we fix screen resolution for system & BUSY. And if not done with help of executive as system issue appeared?
If you faces issue as some features not showing as screen cuts in BUSY so do these steps as follows:
Step 1: Close BUSY once.
Step 2: Right click on desktop then select Display settings.
Step 3: Then select scale 100%.
Step 4: Then select Display resolution as 1366 x 768 & save it.
Step 5: Then Re open BUSY & then check shows all options.
Step 6: Also you can contact to any IT person if system issue appeared.
What steps should I take if my interface is not working properly?
There are several steps you can take to troubleshoot and potentially resolve the issue. Here's a general guide:
Step 1: try refreshing the page or restarting the application
Step 2: ensure that your internet connection is stable.
Step 3: clearing your browser cache and cookies may resolve display or functionality problems.
Step 4: Ensure that you are using a supported and up-to-date web browser.
Step 5: If the interface is part of a software application, check for updates
How do I troubleshoot issues with my interface?
There are several steps you can take to troubleshoot and potentially resolve the issue. Here's a general guide:
Step 1: try refreshing the page or restarting the application
Step 2: ensure that your internet connection is stable.
Step 3: clearing your browser cache and cookies may resolve display or functionality problems.
Step 4: Ensure that you are using a supported and up-to-date web browser.
Step 5: If the interface is part of a software application, check for updates
I am unable to move my mouse or use the application. Why is it frozen?
ere are some steps you can take to troubleshoot and resolve the problem:
Step 1: Ensure that your mouse is properly connected to your computer.
Step 2: Restart Your Computer
Step 3 :Press Ctrl + Shift + Esc on Windows or Command + Space
Step 4: Ensure that your operating system and all relevant drivers are up to date.
Step 5: Restart your computer in safe mode to see if the issue persists.
Step 6: Reinstall the Application
Why am I unable to establish a connection with the software even though my internet is working fine? What could be the reason for this issue?
To establish a connection with the software even though your internet is working fine. It could be the following reason for this issue:
1. BUSYexe and BUSYwin folders are not added to Anti Virsu.
2. BUSY previous releases and previous versions can be installed.
3. Inbound and outbound rules: BUSY firewalls are not added.
4. It can be blocked by your Windows Defender.
5. Everyone's permission is not given to the BUSY Win folder.
I'm seeing voucher conflicts between my server PC and client PC. How can I resolve this?
Here are steps you can take to address voucher conflicts:
Step 1: Identify the specific transactions or entries that are causing conflicts issue.
Step 2: Manually compare the entries in question on both the server and client PCs.
Step 3: Look for differences in voucher numbers, amounts, dates, accounts, or any other relevant details.
Step 4: Check the system network settings
Step 5: Check the check list report for voucher numbers gaps
The network folder is not accessible due to sharing issues. How to troubleshoot this?
If you are unable to access the network shared folder, then you can follow these troubleshooting steps to fix it:
Step 1: Ensure that you have all necessary security rights to access that folder.
Step 2: Check your antivirus or firewall settings and make sure they are not blocking that folder from the internet or other resources.
You can also contact to your IT person for further assistance.
I am unable to access the shared folder on the server. How can I resolve this?
If you are unable to access the shared folder, then you can follow these troubleshooting steps to fix it:
Step 1: Ensure that you have all necessary security rights to access that folder.
Step 2: Check your antivirus or firewall settings and make sure they are not blocking that folder from the internet or other resources.
You can also contact to your IT person for further assistance.