Frequently Asked Questions

If you are facing internet connection error in BUSY please follow given steps:
Step 1: Make sure your internet connection is properly connected in the system
Step 2: If there is any antivirus in your system in that case provide full access to the BUSY and exclude BUSY from it
Step 3: Exclude BUSY from firewall
Step 4: Create inbound and outbound rules from advance firewall setting and allow the access to BUSY from it
Step 5: If still same issue persist check by changing internet connection

If your internet connection is unstable, you can try the following steps:
 1. Check your internet connection by restarting your router or modem.
 2. Move closer to your Wi-Fi router to improve signal strength.
 3. Disconnect any devices that may be using a large amount of bandwidth.
 4. Use a wired connection instead of Wi-Fi if possible.
 5. Contact your internet service provider to troubleshoot the issue.
 6. Consider upgrading your internet plan or switching to a more reliable provider.

To fix internet connection when trying to use the software, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.

If you are not getting any issue related to internet connection on your system with any other application but the BUSY is showing internet connection errors then you can follow the steps :
1. Check if any antivirus is available in the system and exclude the BUSY from the antivirus settings.
2. Can also check ny changing any other internet or mobile hotspot.
3. Specify the DNS details as 8.8.8.8 and 4.4.4.4 in IP4 network
4. Allow util.bdns.in in your router settings

If you are facing internet related issue in BUSY, then you need to check these troubleshooting steps:
Step 1: First check your internet is working properly beyond the BUSY.
Step 2: Check your antivirus settings and make sure it is not blocking the BUSY application.
Step 3: Make sure your system's data & time is correct.
Step 4: Check after changing the internet connection.If working fine with new internet then you need to check your internet settings from your internet server provider.

To solve the software connectivity problem, we need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.

If your software displays offline, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.

If the software shows offline, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.

If you are facing internet connection error while doing the bulk upload there could be a several reasons of it:
1. Make sure internet connection is properly connected to the system
2. If you have antivirus then exclude BUSY from it
3. Allow the BUSY software from the firewall
4. Create a inbound and outbound rule from the advance firewall setting and allow the program BUSY from it
5. If same issue persist check by changing internet connection

Yes, offline option available in BUSY.
Our BUSY software is offline software you can use BUSY without internet, only auto services is not wokring like auto e-way bill/e-invoice, gstin/hsn validation services etc. But if you are using BUSY Online or SQL mode of BUSY then you need internet..
if you want to use mobile app then you need internet to use BUSY mobile app as mobile app data syncs to the cloud.